Furniture Village - Southampton Reviews 

1,918
TrustScore 5 out of 5

4.8

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB


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Rated 5 out of 5 stars

We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house. The staff are always friendly & attentive without being pushy. Some items we particul... See more

Rated 5 out of 5 stars

Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... See more

Rated 4 out of 5 stars

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... See more

Rated 5 out of 5 stars

Excellent service from start to finish. The company held on to our order until we completed on our house which took a lot longer than expected. Shane and Joe did an excellent job installing our furn... See more


Company details


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  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,918)

64,276 reviews in the last 12 months

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Rated 5 out of 5 stars

We have made several trips to Furniture…

We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house.
The staff are always friendly & attentive without being pushy.
Some items we particularly wanted were not stocked, however the salesman managed to source them.
I would like to thank Grant, but especially Stuart, who went above & beyond to help us.

September 9, 2026
Rated 1 out of 5 stars

Awful service worst company ever…

Awful service worst company ever purchased from. They lie to get the sale.

order no 0606B6036

August 31, 2026
Unprompted review
Furniture Village - Southampton logo

Reply from Furniture Village - Southampton

Good Afternoon, I am so sorry to hear about the issues you are experiencing with your service. I would like to inspect this investigate this further for you. To enable me to do this for you please can you send a copy of your review along with your name, address, & 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The company held on to our order until we completed on our house which took a lot longer than expected.
Shane and Joe did an excellent job installing our furniture.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Raymond Lord was our sales consultant…

Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time to compare sofas and we did not feel under any pressure, at any time. Took time to explain delivery and care package. All in all a very good experience

September 5, 2026
Rated 5 out of 5 stars

Great furniture store

Great experience from start to finish the lovely lady that helped us in the store I think she was an interior designer and she was so helpful 🩷
Super friendly professional and helped us with anything we wanted to know
We had a complimentary drink I had a hot chocolate my husband had a coffee which was very nice
Order was simple went away with our pack of goodies
Day of delivery Joe and Scott were so careful not to damage anything when bringing the sofa in the house they put sheets on the floor and put the sofa exactly where I wanted it
It looks lovely I’m so pleased
Thank you
Highly Recommended ☀️☀️☀️☀️☀️
Will definitely come to your store again ❤️

August 16, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service…

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enlightening No high pressure sales technique, just friendly and honest support.
Good selection of product and styles to choose from. Good deal too.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience from start to finish

Brilliant experience from start to finish. When we ordered, we realised within 48 hours that we should have selected a different suite so went back into the store. Excellent customer service and we’re very understanding. The change to a different suite was straightforward.
Delivery updates were superb and when it was delivered, Luke had Rich were fantastic.
Would 100% recommend Furniture Village.

July 4, 2026
Unprompted review

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