Furniture Village - Southampton Reviews 

1,921
TrustScore 4.5 out of 5

4.7

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB


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Rated 5 out of 5 stars

We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house. The staff are always friendly & attentive without being pushy. Some items we particul... See more

Rated 5 out of 5 stars

I have purchased furniture, from FV three times. My last purchase was always having problems. Castalan guy came several times a great service. In the end the repairs did not fix the problems. I asked... See more

Rated 4 out of 5 stars

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... See more

Rated 5 out of 5 stars

Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... See more


Company details


Contact info

  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,921)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Grant was great

Grant was great help without being pushy and was on hand to assist with any questions. The showroom is lovely and easy to navigate with plenty of choice too.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa surfing

I went into the Southampton store looking to purchase some new sofas,I was approached by Aleks who listened attentively to my requirements and Aleks showed me several in the style and price range that I liked and could afford,he kindly offered some cool water as well,after leaving me to browse around the store i came to a conclusion of what I wanted,we sat down and went through all the details of what I wanted and I was offered the finance to pay over 24 months so it was more affordable,also Aleks gave me a business card of the company that are used to remove old furniture,Aleks was very kind,courteous,and knowledgeable and very professional and didn't pressure me into my purchase,I am very looking forward to receiving my new furniture of 2x2 seater sofas in about 4 weeks time.
Thankyou very much Aleks for your time and expertise.Well done

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience.

Friendly welcome. Full range of products to visually see. Happy to place chairs around tables to make sure the products met my requirements. The sales consultant had an amazing product knowledge and was a credit to the company.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Southampton store looking…

I visited the Southampton store looking too purchase a corner sofa with matching 2 seater and footstool a very helpful cheerful gentleman by the name of Raymond lord was absolutely amazing from start to finish i was very happy with his service I made my choice and purchased there and then , this Gentleman is an asset to your company

July 21, 2026
Rated 5 out of 5 stars

Great help in the showroom from…

Great help in the showroom from Victoria and then both deliveries made on time and with friendly delivery men. Thank you Furniture Village! Very happy with my new sofa and dining table.

July 18, 2026
Rated 5 out of 5 stars

Great products, great customer service

We return to Furniture Village time and again because of the quality of their products and the exceptional customer service provided by sales staff, the delivery team and the after care team. A problem with our sofas on delivery was very quickly resolved by Nicola, offering us several options. All much appreciated.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Retirement treat

Furniture Village came up best for my choice of buying a new sofa. With the help of Grant showing me options for a recliner I finally picked one out. He is a credit to the company. Polite very helpful and knowledgeable. Please forward my thanks to him for giving good customer care.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

A pleasant shopping experience

A pleasant shopping experience. Salesman, Ray Lord, was great - he was not too pushy and nothing too much trouble, as I changed my mind and wanted different senarios priced up. Plenty of options to look around.

July 11, 2026
Unprompted review

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