We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house. The staff are always friendly & attentive without being pushy. Some items we particul... See more
Location
Switch locationWest Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have purchased furniture, from FV three times. My last purchase was always having problems. Castalan guy came several times a great service. In the end the repairs did not fix the problems. I asked... See more
We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... See more
Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... See more
Company details
Contact info
West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grant was great
Grant was great help without being pushy and was on hand to assist with any questions. The showroom is lovely and easy to navigate with plenty of choice too.
Good selection if furniture and…
Good selection if furniture and fruendly, knowledgeable staff
Love furniture village
Love furniture village. Always clean and tidy. Staff very polite and not too pushy. Claudia who served us was very knowledgable and nice to deal with.
Sofa surfing
I went into the Southampton store looking to purchase some new sofas,I was approached by Aleks who listened attentively to my requirements and Aleks showed me several in the style and price range that I liked and could afford,he kindly offered some cool water as well,after leaving me to browse around the store i came to a conclusion of what I wanted,we sat down and went through all the details of what I wanted and I was offered the finance to pay over 24 months so it was more affordable,also Aleks gave me a business card of the company that are used to remove old furniture,Aleks was very kind,courteous,and knowledgeable and very professional and didn't pressure me into my purchase,I am very looking forward to receiving my new furniture of 2x2 seater sofas in about 4 weeks time.
Thankyou very much Aleks for your time and expertise.Well done
A great experience.
Friendly welcome. Full range of products to visually see. Happy to place chairs around tables to make sure the products met my requirements. The sales consultant had an amazing product knowledge and was a credit to the company.
I visited the Southampton store looking…
I visited the Southampton store looking too purchase a corner sofa with matching 2 seater and footstool a very helpful cheerful gentleman by the name of Raymond lord was absolutely amazing from start to finish i was very happy with his service I made my choice and purchased there and then , this Gentleman is an asset to your company
The sales staff were very helpful and…
The sales staff were very helpful and nothing was to much trouble to find out what we wanted to know
Great help in the showroom from…
Great help in the showroom from Victoria and then both deliveries made on time and with friendly delivery men. Thank you Furniture Village! Very happy with my new sofa and dining table.
Great products, great customer service
We return to Furniture Village time and again because of the quality of their products and the exceptional customer service provided by sales staff, the delivery team and the after care team. A problem with our sofas on delivery was very quickly resolved by Nicola, offering us several options. All much appreciated.
Retirement treat
Furniture Village came up best for my choice of buying a new sofa. With the help of Grant showing me options for a recliner I finally picked one out. He is a credit to the company. Polite very helpful and knowledgeable. Please forward my thanks to him for giving good customer care.
Great experience from start to finish
Great experience from start to finish. Sofa arrived this morning and am really pleased with it.
Luke and rich who delivered where really cheerful, polite and professional. Great service guys
Very helpful and everything was…
Very helpful and everything was explained perfectly and patiently
Helpful company
Helpful company, good price. Victoria Carter-Jones was very professional.
A pleasant shopping experience
A pleasant shopping experience. Salesman, Ray Lord, was great - he was not too pushy and nothing too much trouble, as I changed my mind and wanted different senarios priced up. Plenty of options to look around.
The service provided was excellent
The service provided was excellent. It is very rare that you receive this sort of service these days.
Very welcoming and helpful
Very welcoming and helpful. I was even offered a very nice hot chocolate while browsing for the right item.
Knowledgeable and helpful sales staff
Knowledgeable and helpful sales staff. Delivery driver was very efficient with nothing too much trouble.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







