Furniture Village - Southampton Reviews 

Friendly and knowledgeable staff, no heavy sales pressure. Very good selection.

Raymond was very helpful demonstrated the reclining chairs and it’s features size etc which was very important for my husband who is just recovering from sciatica .
After deciding to purchase the Parker knoll Hudson power plus reclining chair he left us to select leather colour which he advised us to take the samples to the daylight then he made us a coffee a very pleasant experience for us with no pressure at all from Raymond

Always amazing choices, knowledgeable staff that clearly know their products well and can answer any questions and provide advice, combined with a simple fast processing of the order.

We've been buying at Furniture Village Southampton for several years now and will continue to do so.

Great choice, fair prices, shopped with you before. Staff could not be more patient, friendly, helpful.

Was so supportive from the very beginning. Locked our prices even before we exchanged contracts of the new house.
Very smooth process throughout.
Love the furniture and was in very good quality, truly happy.
The people came over to fix the furniture are so supportive as well, knew what they were doing and really quick as well.
Recommend this place by all means

After hunting for the perfect sofa for a month. We felt so well looked after and listened to by Victoria.

This is my first experience with furniture village as one of my friend recommended and the reason for buying one of the sofa was the benefit of getting delivered within 2 weeks time instead of waiting for more than 6 weeks time and the reason for that is the urgent requirement due to a function at home. So we agreed for the delivery on 24th Jul which was the earliest date but unfortunately delivery people phoned us and told that the delivery will be delayed and will be delivered by 28th Jul and after that they changed the delivery date again to 1st Aug.
Also the delivery people didn’t contact us or we didn’t receive any notification and all of sudden there was a knock on the door early morning by 6.45 where we were in the middle of good sleep and we have to rush ourself to make the arrangements for them to assemble the sofa
Also once we received the sofa we are not feeling much comfortable as what we expected from the showroom as we feel that we have not ordered the correct sofa
This was highlighted to the branch and we had a visit to see the manager which he explained that as this is new sofa will feel the hardness compared with the display item as it’s been long time.
That’s why overall our satisfactory level of the product is really low

Having placed the order for a corner bench on 28th June at the Southampton branch, we were told delivery would be 1-2 weeks. My previous 1 star Trust Pilot review promoted an email from the Furniture Village customer experience team the following day to follow up on the review. A week later and still no contact from the store, so no updates or explanation whatsoever for the delays. Having logged into my account in an attempt to get an update on delivery status, the order is now showing even further delays with delivery now scheduled for 30th August - nine weeks from placing the original order! I would not have even known about this further delay had I not checked myself. The website clearly states 1-2 weeks delivery, the lack of communication and non-adherence to their own advertised lead times is just unacceptable.

I was recommended to go to Furniture Village by a friend who took me to the Southampton store. We were greeted by a nice chap called Raymond who looked after us through the whole process of finding a corner sofa that would fit into a small space. Mission accomplished I left knowing I’d made the right choice and now look forward to receiving my new sofa very soon.

We bought a mattress on saturday was helped by Ray who was a great help no pushy sales technique and was really helpful. Would highly recommend the store and Ray.

Holly Ann was very helpful and informative about the furniture.

Excellent service in store from Aleks, he was very helpful, friendly and very patient with us on our hunt for our perfect sofa. We have now ordered one through him and we will have it delivered within a week. Fingers crossed the service is as good as we had in store. Thank you so much Aleks. From the Goss family.

Hollyann was extremely professional and friendly. The process so far has been very smooth.

Good selection of furniture. Helpful and knowledgeable staff.

Grant Hale made are experience very pleasurable he listened to what we wanted and advised us with size and colour. Advised us to look at the colour samples outside as you get a different shade. We were also offered a cup of tea while discussing colours etc. Thanks Grant for all your help and words of advice.

Very impressed. Extremely helpful sales, easy to order, delivery was earlier than quoted.
Delivery drivers were polite, Extremely helpful.

Holly Anne in particular was fantastic helping us on our journey of choosing our sofa and bed Victoria also helped. They are both a real asset and made us feel so welcome thank you The Wiltshire family

The display in the Southampton store was very attractive and the staff very attentive, helpful and knowledgeable. The delivery guys were brilliant, on time, very careful and friendly - excellent all round - thank you

Friendly helpful staff
Great product at a fair price

Grant was great help without being pushy and was on hand to assist with any questions. The showroom is lovely and easy to navigate with plenty of choice too.