Furniture Village - Southampton Reviews 

Very welcoming and helpful. I was even offered a very nice hot chocolate while browsing for the right item.

Knowledgeable and helpful sales staff. Delivery driver was very efficient with nothing too much trouble.

Quick efficient sale,slight hiccup with delivery as received delivery notice just as they arrived very early 0655, so by time got dressed, they'd left, but this was resolved and delivered 2 hrs later, very polite and quick at getting electrics working, thks to all involved and Luke the delivery lead👍

David in store knew exactly what he was talking about and advised me accordingly. Excellent service.

However I have to praise the delivery guy - unfortunately, there had been a house fire in the Close overnight and the police had closed the road. Your delivery guy spoke to the police and carried my mattress to my flat - that is certainly going above and beyond, I do hope he can have some recognition for this.
The new mattress is very comfortable and I am very pleased with my purchase

We had a very pleasant experience. There was such a wide selection of furniture that it would be hard to leave the store without finding something you love!

The finance options were excellent, and we were able to take advantage of 0% interest over four years, which made our purchase even more affordable.

We visited with our children, and the staff kindly gave them homemade biscuits and juice, which they absolutely loved. It was a lovely touch and made us feel very welcome.

The staff were friendly, knowledgeable, and always happy to help. Overall, a fantastic shopping experience that we would highly recommend.

Beautiful shop, large , spacious with plenty of choice. The sales staff were helpful and not pushy.

Very helpful and went the extra mile mile will buy more stuff

Stuart was very helpful and patient whilst I tried to choose a mattress.

Great service, very friendly staff, they even offered homemade cookies for my kids! Thank you

I am delighted with my new sofa and chair from Furniture Village, it was not due until the beginning of July so having it early was a bonus.
The two guys who delivered it were friendly, polite and very efficient and it arrived 10 minutes after the start of my time slot.
From ordering at the store to the delivery today my experience has been very positive and I would be very happy to deal with them again and recommend to family and friends.

I spent 5k on a exinox italian marble table and chairs we waited 3 months for delivery onky to find it was substandard. I contacted funiture village and after suppling photos this is th.ier reply
Thank you for patience while we reviewed your claim regarding your recent marble furniture purchase.
We have thoroughly assessed the photographs you provided alongside our specialist supplier. Based on this review, we are unable to accept your claim for damage or defects.
Our supplier confirmed that the areas highlighted in your images do not show chips, impact damage, or repairs. Instead, everything visible represents the completely natural characteristics of the marble itself.
Markings, fissures, mineral concentrations, and minor surface variations form naturally within the stone during its geological development. Because marble is a natural product, these unique features are expected parts of the material rather than manufacturing flaws. These exact variations are outlined in our Natural Stone Guide, which is provided to help customers understand the unique nature of genuine stone furniture.
Since the items are consistent with the natural appearance of the material and free from defects, your claim has been closed.
The lady called today and would not pass the matter onto a manager as she said it did not warrant it. I have photos which show bad workmanship. The lady said if i want to take it further then i should seek advice ourside furniture village by going to the citezan advice bureau!!!! This is the most awful customer service. Please be aware if you are buying a marble table.

Found exactly what I wanted at a good price with a very helpful assistant

Great experience all round. Victoria really knew her stuff

Lovely lady called Victoria carter-jones amazing sales got what we wanted in a good price range so polite took her time with us really appreciate all her help outstanding we will be coming back and hopefully see her again such a lovely young lady couldn't praise her high enough

Purchased a bed and sofa from Victoria. She was a pleasure to deal with, knowledgeable and helpful.

Both were delivered on time without any problems.

Thank you.

I always feel very excited when I walk in furniture village, very friendly staff,supportive and friendly

We were not informed of the large delivery charge even though we are local and how much we paid for the care package. Just told we had a £300 discount ! Care and delivery amounted to £279 so that took care of the discount! Yes we should have looked at the receipt earlier in the process but being elderly we’re getting slow!!!

Great service David was very helpful with any questions we had sale went through quick first time buying from u but very happy with the service given so far

Stuart Lister was so friendly and helpful. A successful purchase of a 3 piece suite and dining table and chairs, really happy. The most amazing choice here too. Very happy!!!!