Furniture Village - Telford Reviews 

Wow Jayne is a fabulous sales consultant, gave us all the time we needed , no pressure, a credit to Furniture Village

We come into the shop and instantly the staff were on hand to help and only at hands reach away if we needed anything. Jayne was lovely and was very helpful when ordering a new mirrored clock as we noticed the clock on display was damaged. She ordered a new one to be delivered to the house. Jayne was kind, friendly and helpful. Thank you very much for your assistance.

Tony Dhillon was very knowledgable & helpful.
10/10 service.
He got us the deal we wanted. We also got the care plus package as well.
He got us a coffee & tea which was very nice. Including two cookies.
We now have a dining room table.
Delivery is very quick which is important to us.
He was honest and made us feel at ease.
We got we wanted in the end. Two very pleased customers and would come back to Tony again.

Had an amazing experience a furniture village Telford the salespersons Gemma was lovely allowed us to browse and always came to help when needed then left us to it until we needed assistance lovely person and easy to talk to made the process very easy and enjoyable

Tony was excellent in helping us with our dinning furniture purchase. Thank you Tony

Tony offered great service and knowledge of the product - thank you 😊

Fabulous friendly staff who couldn’t have been more helpful. Karen was fantastic who answered all our questions and made our dog Doris feel well at home. Very happy with our sofa. Highly reccomend this store.

Tony’s service was excellent, made the whole process quick, easy and painless!

Jayne Sargent provided excellent care and advice as well as helping us understand what was included in our packages with care+ as well as helping us choose our colour. overall she was very kind and welcoming and friendly

Fantastic service from Jayne. Very informative and patient whilst we ordered a mattress and dining table.

We purchased a mattress and dinning table from the store today the service from Jayne was excellent. She was very helpful with product information and options.

Tony was very helpful and got all the paperwork sorted quickly all before I had time to finish my free coffee. A pleasurable experience.

Jayne was extremely helpful and knowledgable

If i could give a lower rating i would
We had sofa delivered on 7th jan 2026 and by the 14th jan we had to ring as sofa had sunk in 2 of the seats on a 3rd seat the springs were sticking so that when got off the sofa the springs audiably pop up and could visably see the seat pop back i into pre seated shape they sent someone to examine the sofa he agreed the faults existed then reported back saying nothing wrong, we were then told case closed live with it £3000 wasted in a sofa that lasted a week we went to trading standards all correspondance ignored by furniture village so we went to ombudsman the sofa was returned but now still 2 weeks later no refund the company is appauling customer service rude, unhelpful, decietful will never purchase from there again

Thank you Gemma.
Very professional
Gemma was so helpful without being over pushy
Perfect

Great experience Gemma was so helpful and knowledgeable not too pushy, explained all the different options, an asset to the company. Will definitely recommend Furniture Village.

Great choice of furniture and accessories well laid out and presented. Excellent offers and discounts which are always welcome and appreciated. Will the salesperson is always exceptional, professional, patient and always focuses on the customer. A great asset to your company and should be rewarded for his knowledge and enthusiasm for his job. Thanks Will for making it easy and pleasurable.

Tony was very helpful in helping us buy our dining table and chairs - giving transparent and fair guidance throughout. Professional and quick service.

Very helpful and got us sorted on some new dining furniture.
Enjoyed the coffee and cookies!

Tony at furniture village was really helpful in helping us to choose our new dining table and chairs. His knowledge was excellent, we didn’t feel over pressured and he was really professional. Thank you Tony!