Furniture Village - Telford Reviews 

Staff were great, very welcoming and fantastic service from start to finish!

Absolutely fantastic service from Furniture Village! The staff were incredibly friendly, helpful and professional from start to finish. Nothing was too much trouble, and they took the time to make sure we were completely happy with our choice without ever making us feel pressured.

The whole experience was smooth, enjoyable and stress-free, and the level of customer service really stood out. It’s clear that the team genuinely care about their customers and take pride in providing an excellent service.

A huge thank you to all the staff for making the whole process so easy. I wouldn’t hesitate to recommend Furniture Village and will definitely be returning in the future!

Phil was a great help, thank you:)

The staff at the Telford branch were very polite and a massive help. They explained the whole process.

Judith was covering at the Telford store today & she was absolutely brilliant in helping me and my husband choosing our sofa, she was really patient and gave us good advice, the customer service was brilliant she was very knowledgeable & was so quick to draw up our living room and give us the right measurements. She gave us time to think about the sofa we were picking. Thanks for your help today Judith we are very pleased with our order

Alice, was very informative and professional, very polite and friendly
It was lovely having to talk to Alice while dealing with our issue.

Karen was very helpful , listening to what we were looking for. Went back the next day and she remembered everything we had discussed nothing was to much trouble.

Phil Baxter was amazing. He made sure that we were aware of all the policies and process. Would highly recommend

Excellent service from Phil in the Telford store. Purchased good quality dining table not too pricey.

Utah three piece suite delivered today very early as scheduled in emails and texts from the day before and on the day.
Two lads very carefully and professionally carried everything in and assembled the suite in our lounge.
All packages taken away and the operating of the electric recliner system demonstrated to me.
Overall very happy, hopefully the product will be long lasting.

Plight and friendly staff

Tony the salesman was excellent.
Offering lots of advice during and after our purchase.
Excellent customer service and very helpful!

Phil Baxter was the customer assistant who helped us in Furniture Village in Telford. He was attentive without being pushy and left us after introducing himself and offering us a drink. He explained all about the dining set and demonstrated how to extend the table and care for the table and chairs. He was knowledgeable, respectful and very polite. We bought the dining set and are awaiting it's arrival. Thank you Phil.

Tony was both curious and professional and very helpful. He helped us to find the right furniture for our needs, nothing was to much trouble to him, kind regards Sylvia and Geoff

Friendly and knowledgeable staff. Great customer service from Karl and Will. Didn’t feel pressured or rushed. Clear explanations.

Found exactly what we needed. Phil was very helpful at Telford store.

Great attention from your staff in particular Gemma who couldn't have been more helpful.

Also great product at a great price, but it was Gemna who made the transaction stand out.

Will the shop assistant was very friendly, knowledgeable, and helpful.

The assistant Tony was very pleasant and helpful, he left us to have a look around without bothering us until we were ready

Great customer service from Gemma and plenty of time to browse and decide and good product knowledge.