Furniture Village - Telford Reviews 

Excellent staff at the Telford store. most obliging to our every need and enquiry .
Staff were super obliging and nothing was too much trouble for them “Karen and Carl”
The quality of their furniture was very good and would highly recommend to others without any hesitation whatsoever.
Good old fashioned customer service 👏👏👏

Jayne at Telford’s Furniture Village store was so very helpful and efficient at explaining our choices of wardrobe styles. We love this store and have purchased many items over many years.

Thank you Jayne for all your help.

Pam Cooper

Karen was amazing as the salesperson, going above and beyond.

Very helpful very friendly couldn’t help enough couldn’t ask for more

Lovely staff at the Telford branch - not pushy at all. Sorted the kids with a cookie and hot chocolate. Gemma sorted our order and was lovely. All staff were very knowledgeable and the ordering went smoothly. Just awaiting delivery now!

Staff were great, very welcoming and fantastic service from start to finish!

Absolutely fantastic service from Furniture Village! The staff were incredibly friendly, helpful and professional from start to finish. Nothing was too much trouble, and they took the time to make sure we were completely happy with our choice without ever making us feel pressured.

The whole experience was smooth, enjoyable and stress-free, and the level of customer service really stood out. It’s clear that the team genuinely care about their customers and take pride in providing an excellent service.

A huge thank you to all the staff for making the whole process so easy. I wouldn’t hesitate to recommend Furniture Village and will definitely be returning in the future!

Phil was a great help, thank you:)

The staff at the Telford branch were very polite and a massive help. They explained the whole process.

Judith was covering at the Telford store today & she was absolutely brilliant in helping me and my husband choosing our sofa, she was really patient and gave us good advice, the customer service was brilliant she was very knowledgeable & was so quick to draw up our living room and give us the right measurements. She gave us time to think about the sofa we were picking. Thanks for your help today Judith we are very pleased with our order

Alice, was very informative and professional, very polite and friendly
It was lovely having to talk to Alice while dealing with our issue.

Karen was very helpful , listening to what we were looking for. Went back the next day and she remembered everything we had discussed nothing was to much trouble.

Phil Baxter was amazing. He made sure that we were aware of all the policies and process. Would highly recommend

Excellent service from Phil in the Telford store. Purchased good quality dining table not too pricey.

Utah three piece suite delivered today very early as scheduled in emails and texts from the day before and on the day.
Two lads very carefully and professionally carried everything in and assembled the suite in our lounge.
All packages taken away and the operating of the electric recliner system demonstrated to me.
Overall very happy, hopefully the product will be long lasting.

Plight and friendly staff

Tony the salesman was excellent.
Offering lots of advice during and after our purchase.
Excellent customer service and very helpful!

Phil Baxter was the customer assistant who helped us in Furniture Village in Telford. He was attentive without being pushy and left us after introducing himself and offering us a drink. He explained all about the dining set and demonstrated how to extend the table and care for the table and chairs. He was knowledgeable, respectful and very polite. We bought the dining set and are awaiting it's arrival. Thank you Phil.

Tony was both curious and professional and very helpful. He helped us to find the right furniture for our needs, nothing was to much trouble to him, kind regards Sylvia and Geoff

Friendly and knowledgeable staff. Great customer service from Karl and Will. Didn’t feel pressured or rushed. Clear explanations.