Furniture Village - Telford Reviews 

2,317
•
TrustScore 5 out of 5

4.9

Telford Forge Retail Park, Colliers Way, TF3 4AG Telford, GB

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Rated 5 out of 5 stars

Wonderful customer service. My daughter and I had such a lovely experience at Furniture Village Telford. From the moment we set foot in the store, Jayne Sargeant looked after us. She carefully helped... See more

Rated 5 out of 5 stars

Amazing customer service! Jayne Sargeant at Furniture Village was an absolute joy. She greeted my Mum and I as we entered the store and led us up to the beds department. She was so friendly, really... See more

Rated 5 out of 5 stars

Had a brilliant experience at Furniture Village Telford. Jayne was amazing. She answered all our questions, was personable and helped us through the paperwork with ease and efficiency. Can’t comment o... See more

Rated 5 out of 5 stars

Tony at Furniture Village Telford was super helpful! Great experience & would definitely buy from them again with his help ☺️


Company details


Contact info

  • Telford Forge Retail Park, Colliers Way, TF3 4AG, Telford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,317)

60,223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Where do you want me to start...the…

Where do you want me to start...the first salesperson couldn't have give a dam what she sold us! Luckily we bumped into Phil who actually took the time to make sure we got what we wanted.

As for the installation...what a disaster! One chair ripped, table damaged! Absolutely disgrace and a farce..let's see what customer service come up with!
Never ever again will I use furniture village!

November 1, 2026
Rated 5 out of 5 stars

Wonderful customer service.

Wonderful customer service.
My daughter and I had such a lovely experience at Furniture Village Telford. From the moment we set foot in the store, Jayne Sargeant looked after us. She carefully helped us choose 2 new beds, took us through the purchase efficiently and by the end, we felt we'd made a new friend. Thank you for the coffee and delicious cookies!

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service!
Jayne Sargeant at Furniture Village was an absolute joy. She greeted my Mum and I as we entered the store and led us up to the beds department. She was so friendly, really knew her stuff and helped us choose 2 new beds. The buying process was quick and efficient and the lovely coffee and cookies was an added bonus.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture shopping

Gemma was the assistant dealing with our purchase and we have to say she was brilliant,so polite and helpful,nothing was too much trouble. Thankyou Gemma

October 29, 2026
Rated 5 out of 5 stars

Tony

Tony, who looked after us, was the consummate gentleman. We couldn’t have asked for a nicer, more helpful person.
I would recommend the Telford store to anyone. Top notch!

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Came in looking for dining table and…

Came in looking for dining table and chairs. Jayne provided excellent customer service and value for money. Jayne was both professional and friendly. Well Done Jayne and Furniture Village!

October 24, 2026
Rated 5 out of 5 stars

Tony at Furnirure Village Telford

Tony was very helpful, courteous and wanted to help us find the best deal for the table and chairs we wanted. We are very excited to get our dining set ready for Christmas, thank you for all your help Tony!

October 18, 2026
Unprompted review
Rated 5 out of 5 stars

Tony was really helpful

Tony was really helpful, he went through the options and helped us find the ideal table and chairs ready for Christmas. We were tell impressed with his great service.

October 18, 2026
Unprompted review

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