Furniture Village - Telford Reviews 

The Telford store manager calmly led us through our sofa design needs and came up with the one that we ordered there and then! We really look forward to it being delivered,
Ted and Chris

Excellent customer service. Nothing was too much trouble. Sales assistant very knowledgeable regarding product information. Sales assistant Will was a pleasure to deal with. Would not hesitate to buy from this retailer again.

I telephoned this morning and spoke to Amber at telford who handled my report of damage to my recliner chair with professionalism and care and she deserves praise from her employer as she is a great asset to your company

Great experience in store and Karen was super helpful with any questions we had. Found the perfect dining set for our needs and options for delivery - knowing it includes build and removal of any packaging waste for convenience and sustainability was an added bonus.

A very good shopping experience from the moment we entered the store.The salesperson was pleasant,polite and most helpful and answered all our questions no pressure,no rush.Would use this store again.

Wow! my experience was great, especially as we were greeted by lovely friendly Gemma; who made us feel welcome from the moment we walked through the door. Thank you and the coffee was fabulous 👌

Delt with Wilf very helpful /professional / friendly credit to your company purchased that morning no point in shopping around pleasure to deal with recommend thus company and Telford branch

Our sales consultant was very helpful and pleasant, no pressure but also gave us advice on leather corner suites that suited our needs ,he gave us time to decide if it was the right buy for us , fantastic service

We visited Telford furniture village, subsequently purchasing an item, shout out to Tony his professional manner.

Great service from Tony

Assistant spent a lot of time helping us choose the right furniture for us. Delivery was early and kept us informed all the way. Much appreciated

Paige F was very helpful in assisting and sorting out a small issue that I had
Thanks Paige

Excellent service in-store. Both friendly and efficient- nice.

Staff were helpful without being pushy, left us to browse and ask for more info on the product when we were ready

I popped along to my Telford store to collect a Leather footstool.
Tony was absolutely brilliant sorted everything and even talk it to the car for me couldn't ask for more a brilliant customer service Thankyou

Service by Tony was excellent!!
Very informative and friendly service nothing was too trouble
Ask for Tony if you want Great Service with honest advice

I have never felt more at ease spending money as I did at furniture village in Telford, Jayne who looked after us was amazing, product knowledge was 2nd to none, and was even honest enough to steer us away from the products that did not suit our needs, in the end we ended up getting everything we needed from there not just a sofa we went in for. That's what customer service should be like!! And to express how kind understanding (I can be awkward at making decisions) and honest Jayne was we left with absolutely no buyers remorse as we knew we had made the right choices. thank you so much, the whole experience was actually a pleasure.

Well im back at furniture village after buying my sofa from here a year ago, ive come to check out the pictures ive had my eye on. Jayne at Telford walked round the shop with me, showing me other designs and options. I chose my picture, and really happy. Thank you Jayne.

Upon our arrival, we were warmly welcomed by Karen. She graciously allowed us to browse independently, and when she subsequently checked on us, we had several inquiries regarding a dining set. Karen provided exceptional assistance, demonstrating a proactive and helpful approach without being overly assertive. After returning home to take measurements, we revisited the establishment, where Karen once again greeted us and efficiently processed our order, addressing all our questions thoroughly. Her service was truly outstanding.

Good service by Tony.