Wonderful customer service. My daughter and I had such a lovely experience at Furniture Village Telford. From the moment we set foot in the store, Jayne Sargeant looked after us. She carefully helped... See more
Location
Switch locationTelford Forge Retail Park, Colliers Way, TF3 4AG Telford, GB
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Tony was welcoming and very helpful. I originally purchased a corner sofa in 2004 from Steve Singh, the frame and most of the leather is still looking really good, the bits that arent are because we... See more
Amazing customer service! Jayne Sargeant at Furniture Village was an absolute joy. She greeted my Mum and I as we entered the store and led us up to the beds department. She was so friendly, really... See more
Had a brilliant experience at Furniture Village Telford. Jayne was amazing. She answered all our questions, was personable and helped us through the paperwork with ease and efficiency. Can’t comment o... See more
Company details
Contact info
Telford Forge Retail Park, Colliers Way, TF3 4AG, Telford, United Kingdom
4.9
Excellent
2K reviews
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Welcoming and helpful
I was welcomed and asked what I was looking for, when I explained what features I wanted on a sofa I was shown relevant options and demonstration of gadgets etc were given. Fabric and colour options were discussed. Staff member was helpful and gave me time on my own to ponder!
September 19, 2026
Tony was very friendly and very…
Tony was very friendly and very informative
September 19, 2026
Unprompted review
Great a service!
Tony was really helpful and went through all the options, showing us alternative fabrics to what we thought we could have!
Great offer and service!
September 19, 2026
Unprompted review
Tony
Tony was really helpful, 10 out of 10 service, would recommend!
September 19, 2026
Unprompted review
Very helpful & informative staff
Very helpful & informative staff, really good selection of fabrics.
Tony Dhillon was the sales consultant who looked after us & he was very good.
September 15, 2026
Tony Dhillon was a lovely gentleman…
Tony Dhillon was a lovely gentleman didn't come across as a pushy salesman. The furniture we have previously bought has lasted well hence our first choice for our next sofa.
September 15, 2026
Great service from Tony Dhillon in our…
Great service from Tony Dhillon in our recent sofa purchase. Just right amount of interaction and advice. Great experience, thanks !
September 15, 2026
Unprompted review
Really good experience buying our dream…
Really good experience buying our dream sofa. Tony had an answer for all of our questions, and we had a lot! :)
September 14, 2026
Unprompted review
The salesman Phil Baxter was very…
The salesman Phil Baxter was very helpful and also knowledgeable about the product. Also the furniture came within the timescale. The warehouse communication was excellent. The delivery guys kept us informed. Rhys and Abdul were efficient careful respectful of our property and very polite. A very happy experience all round
September 11, 2026
Tony was extremely helpful and…
Tony was extremely helpful and informative
September 11, 2026
Unprompted review
Tony was great
Tony was great! He has lots of product knowledge and gave lots of good advice. Great experience all round.
September 11, 2026
Unprompted review
Super Helpful!
Karen was most helpful both pre and post sale. Excellent buying experience.
Highly recommended.
September 6, 2026
Had a very friendly and informative…
Had a very friendly and informative employee (Phil) Also Phil’s manager was very friendly and welcoming apologies we did not get his name. My parter and I were in the store for multiple hours over 2 days and we enjoyed our experience. We were given all the information that we needed and overall the customer service was fantastic. Can’t wait to enjoy the new bed and sofa.
September 5, 2026
Thanks Tony for the great service today.
Thanks Tony for the great service today.
September 6, 2026
Unprompted review
Will was a excellent salesman
Will was a excellent salesman. He was very helpful and not in the least overbearing or pushy.
September 5, 2026
Fantastic friendly service from…
Fantastic friendly service from Furniture Village in Telford today. Thank you VERY much Tony for all your knowledge and assistance.
September 5, 2026
Unprompted review
Staff excellent found the sofas that…
Staff excellent found the sofas that fill the bill
September 5, 2026
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