We had a great experience at Furniture Village Lakeside, Thurrock. George was friendly, knowledgeable and very helpful throughout. He took the time to answer our questions and helped us choose the rig... See more
Location
Switch locationLakeside Retail Park, Weston Avenue, RM20 3ZA Thurrock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paula was absolutely fantastic! She was so friendly, welcoming and knowledgeable, and she really went above and beyond to help us. She was very well-versed with the furnitures and clock and took the t... See more
Our experience in Furniture Village shop in Thurrock was quite amazing. Paula, approached us with a big smile on her face and asked if she could help us. We then told her that we wanted to buy a mattr... See more
We had a great experience at Furniture Village Thurrock. Jon Nielsen was very friendly, helpful and professional. He took the time to help us choose the right sofa and answered all our questions witho... See more
Company details
Contact info
Lakeside Retail Park, Weston Avenue, RM20 3ZA, Thurrock, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff customer ethos was very good…
The staff customer ethos was very good and helpful. Thanks
July 18, 2026
Tan advised us very professionally
Tan advised us very professionally, made sure he understood my needs and thanks again for a lovely visit. Looking forward to get my new bed
July 18, 2026
Unprompted review
Tan was really helpful today
Tan was really helpful today. He entertained our 20 month old and kept him occupied with cookies! He helped when we needed but was not pushy!
July 18, 2026
Unprompted review
Laura was lovely and helpful not at all…
Laura was lovely and helpful not at all pushy a good shopping experience
July 18, 2026
Tan was friendly
Tan was friendly, helpful and knowledgeable and not pushy for a sale which we appreciated. Thanks Tan!
July 18, 2026
Unprompted review
Excellent friendly service and Mohammad…
Excellent friendly service and Mohammad found us exactly what we were looking for and gave us good advice.
July 14, 2026
Unprompted review
The sales man Muhammad was very helpful…
The sales man Muhammad was very helpful giving us options as the particular table & chairs i liked was not on display very good service thank you
July 13, 2026
Unprompted review
Excellent
Served by Tan at Thurrock, excellent customer service and explained the whole process really well. Happy with everything and looking forward to our furniture.
July 13, 2026
Unprompted review
Alex went above and beyond to help us…
Alex went above and beyond to help us with finding what we was looking for
July 12, 2026
We have just ordered our table and…
We have just ordered our table and chairs today with Tan. Tan has great customer service and always makes us feel welcome. We ordered our TV unit with him a while ago and he always provides excellent customer service. Thank you so much Tan!
July 12, 2026
Unprompted review
Our sales man Alex was excellent
Our sales man Alex was excellent and very helpful without being pushy. There was a great choice of mattresses to choose from from
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Accepted delivery of our beautiful sofa…
Accepted delivery of our beautiful sofa today. However, there were issues - the design of the sofa where the backs have to be attached to the bottom seats by a very snug and non-user friendly zip. This was a huge struggle for the installers, they tried their best and only managed to put 3 together due to great force with arms, knees and legs digging into the sofa in order to get them zipped. One seat zip came apart and the other 2 remain unzipped. This is not the delivery or service expected by a customer for an expensive sofa set. Feel let down and disappointed. I can imagine other damage has been done due to the strength required to get some zipped. Been reported to the customer care team, no contact received yet.
July 10, 2026
Reply from Furniture Village - Thurrock
Good Morning,
I am truly sorry to hear about the difficulties you experienced with the assembly of your new sofa and the issues with the zips. This is certainly not the quality of service we aim to provide. I understand your disappointment and concern regarding potential damage. To investigate this further, please send a copy of your review, your order number, full name, and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
I have been chasing my order update…
I have been chasing my order update since 2 weeks now?? Everyone takes details but no one is resolving. I explained my situation but I think not all customers are imp for the company. I would have given 1 star but one extra star is for team in the lakeside store. They were great but not after that. No personal understanding of customers situations? With the price paid customer service should have been better.
July 1, 2026
Unprompted review
Reply from Furniture Village - Thurrock
Good Morning,
We are very sorry to hear about the difficulties you've experienced in getting an update on your order and the feeling that your concerns are not being addressed. We understand your frustration and regret that our customer service has not met your expectations. Please send a copy of your review, order number, full name, and billing address to myexperience@furniturevillage.co.uk so we can investigate this matter for you.
Kind regards,
Shanice
A delightful service from Jon at Furniture Village Thurrock
Jon the gentleman who delt with our sale was cheerful and engaging but above all he had a wealth of information to tell us about the furniture we purchased. It was a great experience and I would not hesitate in going to Furniture Village Thurrock in the futurr
July 5, 2026
Unprompted review
Amazing when helping me decide on what…
Amazing when helping me decide on what sofa would be best for me! Was amazing with being patient with me amazing person I would 100% recommend tan
July 5, 2026
Unprompted review
TAN was amazingly helpful and…
TAN was amazingly helpful and professional , took the time to show options and develop a plan . Explained each step and processes completely
July 5, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.