Furniture Village - Watford Reviews 

Good efficient service without feeling pressurised.

Very helpful

Super friendly and helpful, FAl helped me get exactly what I wanted. Great to be able to see the colours in person

Finally got our problem resolved hopefully.

This company have NO after sales care.
I purchased a very expensive bed and headboard, but it is almost impossible to make the bed with a fitted sheet as the mattress is so tight into the corner of the headboard (which has sides (wings) when I spoke to the care department AND the salesperson AND the store general manager, I was told that I have to pull the mattress out, then put the sheet over and then push the mattress back. The bed is 6' x 6'6" and I am 80 years old, I can just about put a regular sheet on the main part of the bed never mind pull the mattress out.
They are not interested in helping and the the GM told me I should have checked this when I bought the bed!!!!!!!!!!!, completely unacceptable, would NEVER buy from them again. Going to take them to Trading Standards.

Sales consultant was attentive and gave good information on products

Excellent service and kind helpful staff, especially the gentleman Taz who was patient and informative, thank you so much.

Long overdue so apologies Ania if you see this! My partner and I were in the market for a sofa for our new home and when we went into the Watford store we were greeted by a warm welcome from Ania. She allowed time to ourselves to browse and when we had questions she was there on hand with valuable answers and suggestions. She wasn’t pushy or trying to do a “hard sell”. We came back the next day to go forward with the purchase and the process with Ania was seamless and relaxed. We can’t wait to receive our sofa and highly recommend.

Very nice and welcoming would definitely recommend mira as she was very helpful and kind

Our sales consultant was so friendly helpful lovely lady…her name was Fai
An asset to your company…wish there was more people like her…

I had a great experience at Furniture Village, thanks to Raj. From the moment I walked in, he was friendly, approachable, and genuinely interested in helping me find exactly what I needed. He took the time to understand my preferences without being pushy, and his knowledge of the products made the whole process smooth and stress-free.
Raj was patient, attentive, and went above and beyond to ensure I was happy with my choice. It’s rare to come across such excellent customer service, and it really made a difference to my shopping experience.

I bought a new bed and mattress at the Furniture Village in Watford. Fal was the Sales Consultant, she was very helpful and informative. She understood what I wanted and made great recommendations.

Still waiting for my missing bedside cabinet, i have sent Emails asking for at the very least a reply, maybe even an apology. I was given a delivery date & they failed to show up, didn't even have the curtesy to call & let me know. I have rang customer care again today, apparently the man was on holiday, so i guess the company stops when this one man goes away. Furious with the lack of care & not having the use of the cabinet i paid for. AVOID THIS COMPANY

Excellent customer service from Ania. Was very informative and approachable. Definitely recommend her service. Thank you so much Ania.

Veera was so lovely, professional & very knowledgeable.
He made my sofa shopping a pleasant experience

⭐⭐⭐⭐⭐ Outstanding Service from Mira!
I recently had the pleasure of order for our family home furniture with Mira, and I couldn’t be more impressed. From start to finish, the service was exceptional—professional, attentive, and delivered with genuine care. Mira was incredibly friendly, knowledgeable, and went above and beyond to make sure everything was perfect.
Thank you so much, Mira! Your dedication and positive attitude made all the difference. I would highly recommend Mira to my friends and family without any hesitation. If you’re looking for top-tier service from someone who truly cares, Mira is the one to go to!
Highly recommended! 🙌

The salesperson Mira was extremely helpful and empathetic and made our purchase experience very pleasant.

Excellent customer service from Fal. She listened to what I wanted, made suggestions and I eventually purchased a sofa!

My family and I visited Furniture Village in Watford to buy a sofa for my house. Fal was incredibly helpful and informative throughout the process as I had limited space and a specific vision for what I wanted. Thanks to her guidance, we found the perfect sofa and went ahead with the purchase. Thank you, Fal, for your excellent help!

Fal is highly efficient with all round knowledge of products and services. The telephone reservation of my furniture made timings and delivery immediate.