Purchased from them a few times, this last order a WiiM Ultra in Space grey, with a fair few other items. A Silver one turned up, no biggie but not the colour I needed. Spoke to customer service... See more
Company replied
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Phoned Future Shop right at the end of the working day and spoke to the wonderful Hezron (apologies if the spelling isn't correct), he literally put the order together whilst we were on the phone, so... See more
Company replied
The stand is perfect fit for my monitor audio bronze centre speaker C150. The instruction could do with some improvement showing that the direction of lip should face down. But excellent const... See more
Company replied
You dispatched the wrong products TWO TİMES.In addition ; in my last purchase(order no :127136-27.11.2012) I ordered 2 x ISOTEK EVO3 Premier Power Cable Schuko-IEC & 2 x ISOTEK EVO3 Premier Power C... See more
Company details
About Future Shop Ltd
Written by the company
Future Shop UK is an online retailer that specialises in the best quality Hi-Fi cables & Home Cinema cables, as well as AV connectivity solutions. We supply only the finest Hi-Fi cables for audiophiles in the UK and Europe.
Future Shop is an award-winning UK based company with with a large customer base worldwide. We are one of the largest and most trusted UK & European dealers for many of the most well-known and prestigious cables and Hi-Fi accessory brands.
We stock the widest range of award-winning Hi-Fi cable brands, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your desired cables the same day, with options for guaranteed next day UK delivery.
At Future Shop we pride ourselves on providing outstanding customer service underpinned by our expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any product you have purchased from us, then simply return it to us for an exchange or a refund within 60 days (excludes special-order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop, and we hope that they recommend us to friends, colleagues and family.
Our industry-leading technical advisors and customer service executives help customers to navigate the plethora of cable products available to ensure they choose the right product, at the right price, for their individual needs. This does not mean up-selling the most expensive cable at every opportunity, it means gaining an understanding of our customers’ unique setup and what they hope to achieve before matching their equipment and desires with a cable that delivers an appropriate performance and price. There are several factors that we may take into consideration:
Contact info
Unit 5, MODA Centre, Stirling Way,, WD6 2BW, Borehmawood, United Kingdom
- 0208 905 1555
- servicedesk@futureshop.co.uk
- www.futureshop.co.uk
4.5
Excellent
300 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
Used this company for the first time to buy some HDMI cables. After seaching for cables, decided to go for Audioquest Pearl. Looked at reviews for sellers and went to Futureshop. Ordered on-line. Great comms and the leads arrived the next day
January 9, 2017
Unprompted review
Absolutely brilliant
Recurrent buyer, the better webshop for accessories and other tidbits. Wouldn’t be fair to state otherwise
June 15, 2016
Unprompted review
Outstanding Service Every Time!
Great service, very friendly staff who take time to talk to you. The are very knowledgeable about their range of products which isn't something you can say about many other retailers. I have ordered from Future Shop five times over the last two years and the items have been delivered within 48 hours every time. Keep up the good work.
April 23, 2016
Unprompted review
Pathetic
I ordered an item from Futureshop that was described as in stock. As it turns out it wasn't. On two occasions I have tried to order from Futureshop and on both occasions exactly the same thing has happened - an item described as being in stock isn't. This wouldn't be an issue except they are refusing to acknowledge that I have now cancelled the order. Their desperation to hold onto my money is pathetic.
March 30, 2016
Reply from Future Shop Ltd
Dear Mark, thank you for taking the time to leave your review. Most orders received are shipped the same day as we keep thousands of items in stock. The cables you ordered were special order items. As advised, we usually ship these within 5 working days . I am sorry this time scale was not acceptable to you. We actioned your refund via PayPal within 24 hours of receiving your email. I apologise for any inconvenience caused.
Regards. Adam
I am impressed
My order was currently out of stock, I was for free upgraded to a better item, only 3 days later I recieved my upgraded order (from UK to Denmark). VERY GOOD and QUICK SERVICE. I'll be back!! :-)
September 5, 2015
Unprompted review
excellent
Good quality. Delivery was very swift. Seller is excellent. Service was outstanding. Thanks.
April 25, 2015
Unprompted review
Say payment was rejected but money still taken from bank
Placed an order over the weekend. Went to pay but their website/payment said there was an issue with my card and to try another one. Contacted the bank only to be told the payment has been referred and is waiting for the merchant to respond. Futureshop say no money has been taken and it's my banks fault.
Hopefully will get my money back soon, but will not be using or recommending them in future.
February 24, 2014
Unprompted review
Reply from Future Shop Ltd
Customers Credit Card was not authorised by the card issuer therefore no payment has been processed and no funds have been debited. We have sent evidence to the customer clearly showing no payments have been debited from the card. Customer needs to resolve the issue with the bank. We process thousands of transactions from customers and we have had no previous instances of this nature.
excellent website with first class customer service
thank you so much Micheal for calling back and correcting my stupid mistake what a gentleman absolutely wonderful customer service.
November 27, 2013
Unprompted review
Outstanding!
I've bought a few speaker cables from Futureshop, and one of them came with a minor flaw, it was out of phase. I contacted Futureshop and emailed with a guy called Adam. He asked me to ship it back to the UK (i live in Denmark). Futureshop refunded the cost. I know the law says they have to, but how many companies do you know, who actually do that?? A week after sending it off, i had the cable back. That's fast imo.
Major kudos for a company with great products, great prices, and seldom seen customer service. Highly recommended!
October 21, 2013
Unprompted review
Great Company Great Pricing
Brilliant company, bought a few items from them over the last 18 months (Wireworld 6 and 7 Ultra violet HDMI cables, QED reference aerial cables).
Really helpful and friendly staff, keep it up.
August 22, 2013
Unprompted review
fast and reliable service
i have been purchasing products from Futureshop for the past year and all shipments arrived fast and as described. good service with competitive prices
December 23, 2012
Unprompted review
Fast delivery. Serious company.
Product sent without any problems. Good product. I recommend it.
December 10, 2012
Unprompted review
A wide range of quality cables delivered within a short time.
I was looking for award winning hifi cables but didn't find in my town. Then I stumble this online shop offering quality products meeting my needs. The delivery and paying options looked good as well. Within 5 working days I received my packet (it was an EU delivery). Fine products, correct administration, quick delivery: recommended to anyone.
December 7, 2012
Unprompted review
SIMPLY DOES WHAT IT SAYS ON THE TIN
the service was great ! fast with good communication. The site is easy to navigate and i'm sure you will find all you want and need there.... Delivery and packaging was first class on all orders placed and to my surprise came the very next day.... this outfit is highly recommendable and a joy to deal with ...simply put it does what it says on the tin figuratively speaking of course.
December 6, 2012
Unprompted review
Online Shopping As It Should Be
What can i say, i ordered one day and received the item the next day. The website is easy to navigate with a massive selection of goods to choice from, what more could you ask for?
December 6, 2012
Unprompted review
Absolutely perfect! Products in stock shipped within the hour... Recommended.
December 5, 2012
Unprompted review
Done and Dusted
bought 2 x AudioQuest Pearl HDMI Cable 1m (Pearl HDMI 1m). came within 2 days these cables give an great picture the sevice was excellent .
December 5, 2012
Unprompted review
Futureshop staff are very helpful and are quick in attendance. I recommend everyone who need to buy cables for audio mainly
Futureshop met through HT forum (website specializing in technology) here in Brazil and I could really see that the shop is full of cables for audio and video. despite being very well attended got a review: QED bought the Y adapter (Y-SW) to SUBWOOFER terminal and the female does not have a precise fit, your gauge is smaller than the pin cable male RCA SW VAN DEN HUL, then gets a little loose. finally put a tape to not embarrass the Y cable CABLE CAR.
December 5, 2012
Unprompted review
Excellent and reliable service thanks guys
It's the cable I couldn't get here
December 5, 2012
Unprompted review
Superb range. Excellent service.
I am pleased to recommend Futureshop!
December 4, 2012
Unprompted review
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