These guys are absolutely fantastic, I can’t praise or recommend them enough. Not only are they professional & extremely knowledgeable, they are so helpful & don’t make techno phobes like me feel st... See more
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See what reviewers are saying
Been dealing with FylDirect for the past four years. Their service has been excellent and the products purchased were usually brand new or dell outlet stocks. If ever there was an issue, matters w... See more
I purchased this item, and it turned out to be faulty right away. I contacted the seller on the same day, expecting a resolution. However, despite multiple emails, voice messages, and even reco... See more
Multiple failed repairs. Departments don't communicate so the left hand doesn't know what the right is doing Damage cause by company and tried to blame me. The sales manager continually ignored my em... See more
Company replied
Company details
Written by the company
FYL Direct, Dell Premier Partner - Refurbished Laptops, Desktop PCs, Monitors, Parts & Accessories - for business, work, home or gaming. Telephone 01484 444662.
Contact info
62 Commercial Street, HD6 1AQ, Brighouse, United Kingdom
- 01484 444 662
- info@fyldirect.co.uk
- www.fyldirect.co.uk
3.9
Great
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Elizabeth, many thanks for your review.
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thanks for your review Lisa.
Fantastic service
Fantastic service. Took my daughter's PC in on Saturday, got a text first thing Monday to say it was fixed. Excellent communication. Thank you so much!
May 9, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thank you for your review, pleased to hear you are happy with our repair service.
Very helpful when I spoke to someone
Very helpful when I spoke to someone. Very quick delivery of laptops, excellent price!
May 6, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Sally, thanks for your review, it is appreciated.
Mr Stather here just replying to you…
Mr Stather here just replying to you .what a load of rubbish.the manager was very condescending he said what do you expect when you purchase a laptop for only£325 pound the cheapest one in the shop,I’ve never met such a arrogant abusive person like him my wife was very upset by the whole experience
May 1, 2021
Unprompted review
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hello Mr Stather, we're sorry that you and your wife feel upset. Our staff and manager were also left feeling upset after the encounter and the manner in which they were spoken to. As we said in our reply to Mrs Stather, our intention and approach is always to try and find an amicable solution and you did receive a refund. Wishing you all the best.
I'm wedded to Dell laptops so this is a great site to purchase from
Great product, arrived swiftly and perfect spec / price!
April 29, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Andrea, thank you for your review. Pleased to hear you are happy with your purchase from FYL Direct.
Do not purchase anything from this…
Do not purchase anything from this business horrible customer service .sell faulty products and then will not give you your money back,even tried to blame me for the faults that were on there when I bought it .the manager very abusive and intimidating would advise not to purchase anything from this shop
April 29, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hello Mrs Stather. Following your feedback we have investigated your complaint internally. Our view on the situation was that you came into the shop and were immediately aggressive and abusive to our staff and then also to the manager when he came down to try and help. We appreciate that there was a fault with the laptop's webcam and the repair job was booked in incorrectly - for this we apologise. We have a new booking system, which caused the oversight and has now been rectified. We appreciate that this was an inconvenience but our approach is always to try and help find a solution. When our staff are met with aggressive behaviour it is hard to have a civilised discussion. You were given a full refund at the time of your complaint and we hope that this has resolved the situation. Thank you.
Fantastic service
I ordered incorrect laptop computer power lead from here. Sent it back with a request for the correct replacement. Got a phone call to verify what was required and they sent the replacement without charging me the additional postage ! Fantastic firm will use them again.
April 26, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Stuart, thank you for your review. We are pleased to hear you had a good experience with FYL Direct.
6 star Company
Honestly this is the first company I have dealt with in a long time where I truly believe the customer come first. I am not one for reviews normally however, FYL have gone above and beyond the call of duty with me!
I will not use another company for this type of business again.
Cheers guys!
April 19, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Ross, thank you for your review - much appreciated.
It’s not working properly
It’s not working properly. I can’t get any of my usual stuff on it . Although I have synced devices.
April 19, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Miss Macinnes, we received your Trustpilot review and we've emailed you to see if you would like some support to get your new laptop syncing?
If you call Matthew on 01484 444 662 then he will be happy to help talk you through any issues.
If there is a fault with the laptop then you have your 30 day money back guarantee and a 12 month warranty. Matthew can also help with this.
We do hope that we can help get you up and running – our goal is always for happy customers and 5 Star reviews. Thank you.
Really impressed with my new…
Really impressed with my new laptop/tablet. Should’ve bought it ages ago as the difference in quality is staggering!
Brilliant product, very satisfied.
April 11, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thanks for your feedback Jo, we appreciate you taking the time to leave a review.
Excellent machine
Excellent machine, high spec and looks in perfect condition. Very pleased with this purchase and with next day delivery, got up and running within 24 hours of order.
April 8, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Brian, thank you for your review - much appreciated.
Dell Precision 7740
The seller communicated immediately, added the information I requested, shipped expressly and the shipment arrived in a very short time. The description corresponded to reality. I recommend this merchant.
April 1, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi, thank you for your feedback and for taking the time to leave a review. We appreciate it.
Helpful phone conversation
Helpful phone conversation. Easy online purchase and very prompt delivery. Arrived well packed and damage free. The Dell-7750 is an amazing Laptop and this one is as indicated pristeen.
I will purchasing again from FYLDirect!
Cliff
March 29, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thanks Cliff - so good to hear you had a great experience with us.
I recently bought a computer from fly…
I recently bought a computer from fly and had many pre sale questions which were very fast answered. Also the odd small part I newde was posted out post sale. Very willing and helpful staff. Highly recommended. Fast delivery well packed goods. AND WHEN YOU CALL - NO PHONE COMPUTER SYSTEM, NO COVID EXCUSES, NO CALL CENTER FROM ABROAD. YOU WILL HAVE SOME NICE GUYS ANSWERING THE PHONE AND TRY TO HELP YOU.
WELL DONE
March 15, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Heiko,
Thank you for taking the time to write a review for FYL Direct, we appreciate your feedback.
Highly Recommended
Despite my laptop being out of warranty by a year they still went out of their way to help me resolve a difficult issue at a very reasonable cost. I will definitely go back to these guys for my next laptop.
February 24, 2021
Unprompted review
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Robin, thank you for taking the time to leave a review, we appreciate the feedback.
Great product and superb service.
February 19, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thanks for your review Andrew.
Fast delivery and good communication.
Fast delivery and good communication. Highly recommended
February 19, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thank you for your review, we appreciate your feedback.
Great website, let down by courier.
Website was straightforward to use and provided detailed specs and pricing.
Ordering was straightforward and appeared to be well resources with many good reviews.
Unfortunately due to a courier issue my parcel was never collected from the retailer so didn't turn up as anticipated. I contacted through messenger as well as website and the missed collection was quickly resolved and a refund issued (I needed the computer at short notice as as it wasn't delivered ended up going to a store - much to my disappointment)
Really impressed with FYL, shame they got let down by their courier.
February 11, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Jason, thanks for your review. It is a very rare occurrence but we were snowed in that day and the courier couldn't get through! They're normally very reliable but that day the Yorkshire snow won. Glad you got sorted in the end and you know where we are if you need any laptops in the future.
Bought my 2 in 1 Dell Inspiron on 4th…
Bought my 2 in 1 Dell Inspiron on 4th Jan 2021.
I asked if a UK English keyboard could be fitted instead of the US one. This was duly done and it arrived a couple of days later as promised.
Highly delighted with it and would highly recommend FYL Direct.
Prompt professional service.
February 11, 2021
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Hi Kevin, thank you for your feedback, it is appreciated.
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