Easy Server settings to Set Up a Server, also very competent Support Team, quick reply in Tickets, Always helping Beeing with g Portal for 8 years now, never had issues
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Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more
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I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Gportal is a good if not the best option
If you are looking for a reliable service provider, Gportal is a safe choice. I have had servers for two different games through Gportal and they have worked great for me, except for small "bugs" that have appeared during game updates. In these situations, the customer service has been really impeccable and above all really fast.
May 9, 2026
Unprompted review
Reply from g-portal.com
Hello Joni,
Thank you very much for your fantastic review! 🙌
We're delighted to hear that you've had such positive experiences with our servers across multiple games and that you consider GPORTAL a reliable service provider. 😊
Game updates can occasionally introduce unexpected challenges, so we're especially pleased to know that our support team was able to assist you quickly and effectively whenever issues arose.
Your praise for the speed and quality of our customer service means a great deal to us and motivates our entire team to continue delivering the best possible support every day.
Thank you for your trust and for sharing your experience with us. We wish you continued enjoyment with your servers!
Best regards
Your GPORTAL Team
Fastest ticket ever! (no sarcasm)
We wanted to migrate our US East server to US West. I submitted a ticket at 12:12am on April 30th. By 12:46am on the same day our US East cloud was de-activated our backup taken and I had already received a prorated credit for the remaining time which I used to spin up a US West server.
I have honestly never had a ticket resolved this fast before. Kudos to the g-portal team.
Edit: Fixed a glaring typo.
April 29, 2026
Unprompted review
Reply from g-portal.com
Hello Martin,
Thank you so much for your amazing feedback! 🙌
We’re truly happy to hear that the migration of your server from US East to US West went so quickly and smoothly. 😊
Having your ticket handled, the backup completed, and the prorated credit provided within such a short time is exactly the kind of service experience we aim to deliver to our customers.
A huge thank you as well for your kind words about our team — we’ll gladly pass them along! 🚀
We hope you continue to have lots of fun with your new server!
Best regards,
Your G-Portal Team
Jessica responded in a very timely…
Jessica responded in a very timely matter and was super helpful!
May 3, 2026
Unprompted review
Reply from g-portal.com
Hello Vince,
Thank you so much for your great feedback! 😊
We’re very happy to hear that Jessica was able to help you so quickly and that you’re satisfied with our support. That’s exactly how it should be! 🙌
We’ll gladly pass your kind words on to Jessica. Thank you for your trust and we wish you lots of continued fun! 🚀
Best regards,
Your G-Portal Team
Great Support Team!
Ned was to the point with my problem and provided the quickest and simple solution. This was not my first time I've been helped by gportal's support team. I've also had Amyg assist me with random errors/bugs in the same respectable manner.
April 30, 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you very much for your great feedback! 😊
We’re really happy to hear that Ned was able to help you quickly and efficiently, and that he found the right solution for your problem right away. That’s exactly how support should work! 🙌
It’s especially great to know that you’ve had multiple positive experiences with our support team — we’ll gladly pass your kind words on to Amyg as well.
Thank you for your trust and we wish you lots of continued fun! 🚀
Best regards,
Your G-Portal Team
Used this service many times already…
Used this service many times already and always worked perfectly, if I ever ran into a problem I got help very quickly and many thanks to sebastian.gemmi he was a magician in fixing my server
April 30, 2026
Unprompted review
Reply from g-portal.com
Hello AK,
Thank you very much for your great feedback! 😊
We’re very happy to hear that everything has worked perfectly for you so far and that you’re satisfied with our service. That’s exactly how it should be! 🙌
It’s even better to know that you received quick help when you needed it — we’ll gladly pass your special praise on to sebastian.gemmi. 🧙♂️✨
Thank you for your trust and we wish you lots of continued fun with your server! 🚀
Best regards,
Your G-Portal Team
Having been a GPortal customer for 3 years...
Having rented two servers on GPortal over the last 3-4 years I can say I'm wholely disappointed with 1) the service itself and 2) the support (and the fact its pay-per-ticket if you want an actual answer).
Pricing is outrageous. Service/uptime/stability is in the toilet and frankly they don't really seem to care about their customers or their concerns.
Moving to XRealm about 3 months ago was the best decision I've made as as server owner - night and day difference.
Hoping others have a better experience but after allowing them some time (6-12 months) to potentially sort things out and demonstrate some willingness to improve I'd been left disappointed.
For the record the games I've had hosted are:
Enshrouded: Terrible performance in almost any area with >2 players on a 10 slot server, approx £42/quarter. You're literally better hosting localling and running P2P.
Dune: Awakening: Borderline unplayable. 8+ manual restarts required a day to get between Hagga and the Overworld and even then you're losing vehicles/bases because half the time you're stuck in limbo because the connectivity is forever down and support is on average about a 4 hour turn around to address things. They're almost always unwilling to restart clusters even with 1 active player on it. "Just wait until tomorrow reset it will be fixed by that"...spoiler alert; Daily reset doesn't fix it.
Icarus: Probably about the only stable server I've had from GPortal but no point splitting the account if 2/3 are essentially unplayable.
April 29, 2026
Reply from g-portal.com
Hello CameronT,
Thank you for taking the time to share such detailed and honest feedback.
We’re truly sorry to hear that your experience over such a long period did not meet your expectations especially after using our services for several years. We completely understand how disappointing that must be. 😔
We take your concerns very seriously, particularly regarding performance, stability, and your overall experience with our support. It’s not the experience we aim to provide, and we’re sorry that you felt unheard or that your issues weren’t resolved to your satisfaction.
With titles like Enshrouded or Dune: Awakening especially in early access technical challenges can unfortunately occur that aren’t always fully within our control. That said, it’s always our goal to support you as best as possible and communicate transparently.
We’re sorry that we ultimately couldn’t meet your expectations and that you decided to move to another provider, though we completely understand your decision given your experience.
If you ever decide to give us another chance in the future, we’d be more than happy to support you again and show you that we can do better.
Thank you again for your open feedback, and we wish you all the best with your future projects!
Best regards,
Your G-Portal Team
G-portal got my server up and running…
G-portal got my server up and running within seconds and had a great and speedy response time with my questions. 5/5 would recommend if you're trying to make a server for a game. I personally made one for Runescape: Dragonwilds. :)
April 30, 2026
Unprompted review
Reply from g-portal.com
Hello Anhur,
Thank you very much for your great feedback! 😊
We’re very happy to hear that your server was up and running so quickly and that you received helpful support right away when you had questions. That’s exactly how it should be! 🙌
Thank you as well for your recommendation – and we wish you lots of continued fun with your Runescape: Dragonwilds server! 🚀
Best regards,
Your G-Portal Team
Customer support is a massive failure…
Customer support is a massive failure in any regard.
DayZ server hosting, I have attempted to load 40+ mods to the server and it breaks. 39 and there is no issues anywhere, but.. as soon as #40 is activated, it stops transmitting data to the DayZ client, even if the server is online, it lists "Too Many Mods" and the mod list will be blank, no crash log indicating any issue, change which mod #40 is, and it's the same thing. Attempted using DZSA Launcher but the server does not appear there at all.
When inquiring with customer support, 3 different people responded over the course of the "conversation" where 1 person attempted to be helpful, but the others told me it was my fault, look at my mods and they do not offer mod support.
Update: as of 04-28-26, the customer support of "dianam" was the most helpful, where the suggestion was in error, it was not far off and i was able to figure it out myself after the fact (from a 2nd ticket on the same issue)
April 9, 2026
Unprompted review
Reply from g-portal.com
Hello Kuro,
Thank you for your detailed feedback.
We’re sorry to hear that you experienced these issues with your DayZ server – especially when planning a setup with many mods, it’s understandably very frustrating if things seem to break at a specific limit. 😔
We also understand your frustration regarding the support communication. Having multiple agents involved and receiving inconsistent responses is far from ideal and does not meet our standards. We’re sorry that it felt like the issue was being placed on you.
We would really like to take a closer look at your case and work together with you to identify the root cause. With reproducible behavior like this (always occurring with the 40th mod), there are often technical factors we can investigate.
As we don’t have direct access to your customer data via Trustpilot, Trustpilot will reach out to you. Once we have your details or a ticket ID, we’ll be happy to review everything in detail and work towards a suitable solution.
Best regards,
Your G-Portal Team
FIRST EXPERIENCE.
First experience with GPortal. At the beginning I had many difficulties to properly run my server, but fortunately the Support ( in the person of ALU, RAINERF and STEFFIW ) saved me with an incredible patience and helpfulness. They made an amazing job!
Recommended!
April 23, 2026
Unprompted review
Reply from g-portal.com
Hello Andrea,
Thank you very much for your great feedback! 🙌
We’re really happy to hear that your start with GPORTAL was a bit challenging at first, but that our support team was able to help you with patience and dedication. That’s exactly how it should be! 😊
A big thank you as well for your kind words about ALU, RAINERF, and STEFFIW – we’ll be sure to pass this on internally.
Thanks again for your recommendation, and we wish you lots of fun with your server! 🚀
Best regards,
Your G-Portal Team
Amazing costumer service
Had an issue with setting the server. Wrote a ticket and got reply in 5min. Big thx for resolving the problem to Nicholas. First time having excellent service!
April 20, 2026
Unprompted review
Reply from g-portal.com
Hello Aleksy,
Thank you very much for your great feedback! 🙌
We’re really happy to hear that your issue with setting up the server was resolved so quickly and that you received a reply to your ticket within just a few minutes. That’s exactly how support should work! 😊
A big thank you as well for your kind words about Nicholas – we’ll be sure to pass them on.
Thank you for your trust, and we hope you continue to enjoy your server! 🚀
Best regards,
Your G-Portal Team
GREAT SUPPORT
One of if not THE best services for server hosting, I have used them for at least 8 years now, for games like Conan Exiles, Valheim, Enshrouded, Ark, and now soon Windrose. I have never had a bad experience, and if there is any time something goes wrong that I can't figure our on my own, their support is always so fast to help, (usually within an hour or two)
April 13, 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you so much for your amazing feedback! 🙌
We’re truly happy to hear that you’ve been using our services for so many years and that you’re satisfied with your experience across games like Conan Exiles, Valheim, Enshrouded, and ARK. Long-term feedback like yours shows us that we’re on the right track. 😊
It’s especially great to hear that you see our support as fast and reliable—that’s exactly what we aim for, so you can get back to playing as quickly as possible.
Thank you for your trust and we wish you lots of continued fun gaming! 🚀
Best regards,
Your G-Portal Team
Been using Gportal for over a year
Been using Gportal for over a year for a few different games. My experience has been nothing but great. The servers are stable. The customer service is great and the selection of games is good. I would recommend using Gportal.
April 12, 2026
Unprompted review
Reply from g-portal.com
Hello Cody,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you’ve been using G-Portal for such a long time and that you’re so satisfied with our servers and support. That’s exactly what we aim for – stable performance, fast assistance, and a wide selection of games 🎮
Your recommendation truly means a lot to us and motivates us to keep giving our best 🙌
We wish you lots of fun gaming in the future! 🚀
Best regards,
Your G-Portal Team
Carsten was a great support when our…
Carsten was a great support when our server got wiped because of a game update. Within 10 minutes our problem was solved. Thanks Carsten!
April 11, 2026
Unprompted review
Reply from g-portal.com
Hello Andreas,
Thank you so much for your great feedback! 😊
We’re very happy to hear that your issue was resolved so quickly – that’s exactly how support should work! 🙌
We’ll gladly pass your kind words on to Carsten 🚀
We wish you continued fun gaming and are always here if you need us! 🎮
Best regards,
Your G-Portal Team
All-Around Worth the Price
I had an issue with my server being down for a few days due to a firmware issue. It was resolved and the time I couldn’t connect to the server was refunded generously after they helped me get my server back up and running. Thank you for your help and understanding.
March 25, 2026
Unprompted review
Reply from g-portal.com
Hello Rykota,
Thank you for your feedback.
We’re very sorry to hear that your server was unavailable for such a long period of time – especially when you’re looking forward to spending time playing together, this is understandably extremely frustrating. 😔
You are absolutely right: if a server is unusable for several days and the cause lies on our side, this is not a standard we accept. We also fully understand that the compensation you received did not meet your expectations.
We would like to take another detailed look at your specific case and work with you to find a fair solution. Unfortunately, we do not have direct access to your customer data via Trustpilot.
Trustpilot will reach out to you – as soon as we receive your details, we will review the case again and get back to you as quickly as possible to resolve this together.
Thank you for taking the time to share your experience with us, even though it was not a positive one.
Best regards,
Your G-Portal Team
Best server hosting SUPER EASY!!!!
Super Easy to setup servers and the pricing is amazing one thing id love to see is lower min player amounts
April 8, 2026
Unprompted review
Reply from g-portal.com
Hello Hashdout,
Thank you very much for your great feedback! 😊
We’re really happy to hear that you’re satisfied with the easy setup and our pricing – that’s exactly what we aim for.
We completely understand your wish for lower minimum player slots and will gladly pass this on internally. Feedback like yours helps us a lot in continuing to improve our service.
Thank you for taking the time to share your experience! 🚀
Best regards,
Your G-Portal Team
Reply from g-portal.com
Hello Levi,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you’ve been using our service for years and are satisfied with it — that’s exactly what we aim for!
We look forward to continuing to support you in the future.”
If you want it a bit more casual or more “corporate,” I can tweak the tone 👍
Best regards,
Your G-Portal Team
Simple set up low price tons of games…
Simple set up low price tons of games and quality connections
April 6, 2026
Unprompted review
Reply from g-portal.com
Hello Knight,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you’re satisfied with the easy setup, our fair pricing, the wide selection of games, and the stable connection.
That’s exactly what we strive for! We wish you continued fun and are always here if you have any questions.
Best regards,
Your G-Portal Team
Solid, Reliable Game hosting
GPortal provides a solid, affordable hosting service for the games I want to play (and lots of other choices). Fast and easy setup. It just takes a couple of minutes and my new server is running and ready to play with friends. Switching games on my server is easy. Support is good and the staff is friendly. Servers are reliable and available almost all the time.
April 6, 2026
Unprompted review
Reply from g-portal.com
Hello Laurie,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you’re satisfied with our service, the easy setup, and the reliability. Enjoy your gaming!
Best regards,
Your G-Portal Team
GPortal is the only server I have ever…
GPortal is the only server I have ever used but so far it has been great. With any online gaming server, there will be issues from time to time, but their customer service has always fixed the issues very quickly. I would recommend to anyone.
April 4, 2026
Unprompted review
Reply from g-portal.com
Hello Reid,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you’re so satisfied with our service and especially appreciate our support — that’s exactly what we strive for!
Thank you as well for your recommendation, it truly means a lot to us.
Best regards,
Your G-Portal Team
G-Portal Keeping it small but Mighty
G-Portal is not as big a name as some like Nitrado, but they are at an advantage because their smaller size means they can devote more time and resources to the quality server hosing the customers have come to love and expect. Also allows them to keep pricing affordable. Other hosting services give you 20 slots for 33.80. G-Portal gives you 100 for 20.99, G-Portal is SIMPLE. Simple to use, and understand. I would and have recommended G-portal to many of my server owning friends and they agreed. I WILL return to G-Portal as soon as I am able and hopefully they will soon host ASA so I never have to use any other hosting service again.
June 3, 2025
Unprompted review
Reply from g-portal.com
Hello Kathleen,
Thank you very much for your detailed and great feedback! 😊
We’re really happy to hear that you appreciate our ease of use, server quality, and value for money.
Your recommendation also means a lot to us – thank you! We would be delighted to welcome you back again soon.
Best regards,
Your G-Portal Team
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