I had the best experience with G4S. Thomas Larsen, the specialist that came to evaluate the house, was very helpful and truly interested in finding out our needs. He went above and beyond when... See more
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From the very first meeting with Kasper Rabech, everything was professional and well understood. Installation was simple and he worked so quietly and I could even carry on working from home myself... See more
The order was completed very quickly and efficiently. The company representative, Thomas, installed the necessary equipment quickly, in the right places in the house for complete control. Everything i... See more
I had a terrible experience with G4S. It was ok in past years. However, from this year G4S started sending technicians to my business location without prior notice. After each unexpected visit, G4S... See more
Company details
Written by the company
En tyverialarm fra G4S kan sikre din familie mod indbrud og øge trygheden i hjemmet. Vi er glade for, at vi er danskernes foretrukne alarmselskab, og hver dag arbejder vores ca. 2.000 medarbejdere for at skabe sikkerhed, tryghed og tilfredse kunder.
Written by the company
Contact info
Roskildevej 157, 2620, Albertslund, Denmark
- 70 33 00 40
- kundeservice@dk.g4s.com
- www.g4s.dk
4.4
Excellent
10K reviews
Asks customers to review
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Fed Up
Honestly, the worst customer service to have an alarm uninstalled. I've filled in the online form multiple times and have tried to call but can't seem to get a hold of anyone. Beyond fed up :(
January 9, 2024
Unprompted review
Reply from G4S Danmark
Hi Michelle
Thank you for your review.
I can see that you have been in touch with the right department, which have helped you with our questions.
If you need help with anything else, please don’t hesitate to call us at 70 33 00 40.
We wish you a great day.
Karoline, G4S
Everything went perfect
Everything went perfect, from the first contact to the installation of the new system in our house. Thanks!!!
January 3, 2024
God service
December 1, 2023
The quality of the cameras is extremely…
The quality of the cameras is extremely low, especially at night
October 13, 2023
Reply from G4S Danmark
Hello Mohammad
Thank you for your review.
I apologize if the standard of the camera does not live up to your expectations, and I'll take the feedback to the respective department.
I hope, otherwise that you are satisfied with your G4S products.
Have a good day,
Frederikke, G4S.
God service og introduktion til…
God service og introduktion til løsningen og G4S af Martin Askov Jensen. Man oplever at han er klar til at gå en ekstra mil for kunden.
August 27, 2023
Excellent customer experience
G4S went above and beyond to get install done before our holiday.
July 30, 2023
NEVER GO to G4S. if you are a private…
NEVER GO to G4S if you are a private customer, IT'S a ROBBERY. I had a super bad experience with G4s. they came up with an offer stating its a campaign that there are no upfront Equipment cost but only installation and convinced me to do that on same day otherwise its not valid.
Equipment cost: 5500Kr(Which is 0 that time)
Installation:7200Kr.
i thought installation is going to be critical and they are charging more. The guy who has installed have no idea to position the equipment and asked the location of each but not recommended where to place for good results. Smoke alarm placed closed to wall but not given any recommendation THAT IT NEEDS TO BE SOME DISTANCE FROM WALL DURING INCIDENTS. He took the details about installation where to and did the installaiton of almost 10 contacts, 2 smokealarm and 2 camera inside house which is done not more than 40 mins. WHAT???? for 7200KR.???
i was completely unhappy and gone with Verisure. the next day VERISURE visited and shown the recommendation where to be installed and others. then i decided to move verisure as i am in cooling period. After couple of days, i got a call from G4s, that i need to pay unauthorised removal fee of 1500kr. which they took almost a month to pickup and still the keybox is lying at my house where they dont have time to dismantle. and been told the installation fee is not included in the cooling period and i need to bear 7200KR. and asked to remove verisure where they dont charge you installation cost during cooling period.
The most surprising about installation they cant spend a Screw Fixers to install the equipment and you need to spend 7200 for it.
The sales guys starts to negotiate then to match the price of Verisure and its not the price. later they start to threaten that i need to pay this installation fee and unauthorised removal. if i continue using they can fix it again without that charge. so they put the words ina sense to bind the customers and not to retain the customer.
I moved out of G4s just in 1 day after the acceptance is bad installation, hectic charges, irresponsive team and hidden bindings. for that i have paid 8700Kr. in total. STRATEGIC ROBBERIES
August 2, 2023
Unprompted review
Reply from G4S Danmark
Hello Bhuvan
Thank you for your message here on Trustpilot.
I apologize for the experience you had regarding your subscription. I can how ever see, that you've been in contact with our customer support, and that the subscription has been cancelled. The installation price still needs to be paid even though you've chosen to cancel the subscription, since the alarm was installed and time was used on that.
If the alarm was removed and taken down unauthorised, its correctly that a fee needs to be paid, since we can't make sure that it was taken down correctly and hasn't been harmed doing so. It's correct if you wish to continue with your subscription, you of course don't have to pay for unauthorised removal.
Once again I apologize for your experience, and if you should wish so in the future, you're of course always welcome back to G4S.
Wishing you a good summer
Frederikke, G4S
Biggest Scam
Biggest Scam
Trying to cancel since April 23.
Keeps sending me rykker and bills.
They are not answering my mails AT ALL
July 1, 2023
Unprompted review
Reply from G4S Danmark
Dear Ty
Thank you for your review here on Trustpilot.
I apologise that you haven't been able to get in contact with us, regarding your cancellation of your
subscription. I can however see, that you now have been contacted and that it's been sorted out.
You are of course always welcome to contact us again, if you wish to have a G4S alarm in the future.
Have a good day.
Best regards
Frederikke, G4S
Professional and competitive
Pleasant and not too eager salesperson. Very competitive price and finally trustworthy, competent and thorough installation-staff.
Only area which is mediocre is the app which has nice, fresh feel but some functionality does not work optimum and is not super intuitive.
Very much recommend G4S.
June 30, 2023
super service
June 13, 2023
Super god og behagelig tekniker til at…
Super god og behagelig tekniker til at få alarm installeret.
God forklaring hvordan alt virker.
Stor ros.
April 17, 2023
WORST customer service I have EVER experienced!!!
G4S has the most ridiculous Customer Service! I waited almost FIFTEEN minutes for a customer service executive to come to the phone. He said his name was Ole. After that, when I asked him to hold for 30 seconds, he said: I have to talk to someone else. And he HUNG UP!!!
As a Customer Service trainer, I am still in shock!!
April 14, 2023
Unprompted review
Reply from G4S Danmark
Dear Anne,
Thank you for your review. I apologize for the extended waiting time with our customer support on the day in question. I am, however, glad to see that you talked to our customer service representative for several minutes and that you were helped with your question on this occasion.
If you have any further questions, please feel free to contact us again.
Best regards,
Charlotte, G4S
Kasper Rabech - EXCELLENT SERVICE
From the very first meeting with Kasper Rabech, everything was professional and well understood.
Installation was simple and he worked so quietly and I could even carry on working from home myself.
Very good system, good price professional service.
TOP CLASS
March 2, 2023
Unprompted review
New Installation
I recently started using G4S security services at my new house, as of now i can say they have good service
February 13, 2023
Very good and kind service
December 7, 2022
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