Gair Gas Reviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(632)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

The team were punctual and polite. Explained the work carried out and left everything clean and tidy.

October 11, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Kim, thank you so much for this wonderful review! We look forward to helping you again! Warm regards, Bex W.

Rated 5 out of 5 stars

Everyone at Gair gas is amazing.

Everyone at Gair gas is amazing.
They are helpful ,polite and always fix any problem efficiently and expertly.
I’m so glad that I am with them , I would recommend them to anyone.
They actually support charities too . So good on two levels at their job and in the world.They are the real deal .

Caterina Lovatt

October 15, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Caterina, thank you so much for this wonderful review! We look forward to helping you again! Warm regards, Bex W.

Rated 5 out of 5 stars

Excellent

Excellent, engineers were polite and helpful, very pleased with new radiators, also suggested how system could be improved. I would recommend them.

October 8, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Marsha, thank you so much for this wonderful review! And thank you for the recommendation, they mean the world to us! Warm regards, Bex W.

Rated 5 out of 5 stars

We have been with Gair Home for years…

We have been with Gair Home for years and they have always gone above and beyond to fix the issue's. Rich was very polite and even come back the next day to fix more issues that that arisen. Would always recommend them

October 9, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Rupinder, thank you so much for this wonderful review! And thank you for your continued custom and loyalty with us here at Gair Home Services! I will pass on your kind words to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Happy result!!

Happy, smiling Kieran arrived on time & straightaway start to change the under guarantee push-plug in the cloakroom sink. It didn't take very long, and the replacement looks good! He also put the toilet seat lid back on that my Granddaughter had managed to 'separate', without me asking! So an excellent result, & definitely service with a smile! 😊

October 9, 2024
Unprompted review
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Reply from Gair Gas

Good afternoon Joan, thank you so much for this wonderful review! And thank you for your kind words about our plumber Kieran, I will most definitely pass these on. We look forward to helping you again! Warm regards, Bex W.

Rated 5 out of 5 stars

Excellent service

Friendly and reliable staff. We had a Quooker hot/cold water tap fitted, Clear instructions of how to use were given and not just handed the manual.
Efficient staff from original consultation to the fitting.
Would definitely recommend Gair and if needed will not hesitate to use again.

August 2, 2024
Unprompted review
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Reply from Gair Gas

Good morning Mandy, thank you so much for this lovely review. It is so lovely to hear your feedback about our plumbing services. I hope you are enjoying your new Quooker tap! I will pass your kind words on to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Gair Gas

I cannot fault Gair Gas on their service. Always happy to attend, even on small jobs, as mine was. Quick response. The engineers are always very helpful in answering your questions to help you understand your equipment.

September 25, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning Anne, thank you so much for this lovely review. It is so wonderful to hear your feedback about our company, services and staff. I will pass your kind words on to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Electrical works.

I incorrectly thought I could change a defective light switch. This proved substantially more complicated than I had hoped. I contacted Gair who now offer electrical services. Tom came out and fitted in total 7 new switches. He was on time, polite, tidy and extremely competent. This is an excellent service provided by a local company and I highly recommend Gair for any electrical issues you may have in your home.

August 22, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning, thank you for this wonderful review. It is so lovely to hear your kind words and feedback about our electrician Tom and our electrical services. It means so much to us that you took the time to leave us a review. I will pass on your kind words to Tom. We look forward to helping you again soon. Warm regards, Bex W.

Rated 5 out of 5 stars

Problem resolved quickly

I contacted Gair following a recommendation and they responded quickly. They managed to install a new boiler very quickly and I was impressed with the quick response. Very happy with the service and I will continue to use them.

September 24, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning, thank you so much for your lovely review about us here at Gair Home Services. It is wonderful to hear about your recent boiler installation with us, I hope that you are enjoying it! We look forward to servicing you again, and I will pass your kind words on to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Zack arrived in good time

Zack arrived in good time. He got on with the job of replacing our bathroom light with an LED light with shade.
Zack left our house tidy and made sure l was happy with the new light.

September 20, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning Wendy, thank you so much for this lovely review and your kind words about our electrician Zach and his work. Warm regards, Bex W.

Rated 5 out of 5 stars

Excellent service

Having had the problem diagnosed and part ordered at the end of last week, Isaac and his colleague came to fit the new programmer today. They worked together efficiently and were very good about teaching me how to use the new programmer. They cleaned up perfectly when they finished and were easy to have around … friendly and very personable. Thank you!
The communication from the office was excellent too!

September 18, 2024
Unprompted review
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Reply from Gair Gas

Good afternoon Mr & Mrs Coates, thank you so much for this wonderful review. It is so lovely to hear your feedback about our engineers and their work, and our office staff. I will pass on your kind words to them. Warm regards, Bex W.

Rated 5 out of 5 stars

Boiler Repair

Our boiler failed to start and a morning call to Gair Home Services had a very helpful and reassuring response, promising a visit from an engineer within 24 hours. In fact an engineer came later that morning and by early afternoon our boiler was up and running again.
This prompt and professional service reflects our experience of Gair over many years and they are a company which we thoroughly recommend.

September 9, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning Rob, thank you so much for your lovely review. It is s lovely to hear your feedback. I am so pleased we got your boiler running again for you! Also, thank you for your continued custom with us over the years. I will pass your kind words onto the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Excellent service from getting a quote to installation.

From getting a quote which we accepted to getting the new combi boiler installed, Gair Home Services were excellent. They listened to what we were looking for and explained everything that needed to be done, everything was confirmed in writing and customer service could not be faulted. Sam and Tyler the two engineers who changed our combi boiler were both great. Friendly and polite and cleared up after the job was finished, Showed us all the controls, and how to set them up. Told us any problems we could phone for help/advice. Would highly recommend the company.

September 9, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon, thank you so much for your lovely review! It is so lovely to hear your feedback about your experience with us here at Gair Home Services. Also, for your kind words about our engineers Sam and Tyler. I will pass on your kind words to the team. I hope you are enjoying your new boiler! Warm regards, Bex W.

Rated 5 out of 5 stars

Annual Gas Boiler Service

Most knowledgeable and competent gas engineer carried out the service and gave advice on how the controls should be properly adjusted. Identified that one thermostat required new batteries, and checked the settings on the remaining controls.

September 10, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Mr Follett, thank you so much for your lovely review. It is so lovely to hear your feedback about your recent service with us. I will pass on your kind words to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

5* Service!

Really impressed with Gair Gas and 5* deserved! Moved into a new flat to find the boiler wasn't working and would need a replacement. Andy, who was lovely, arrived promptly, gave me a very competitive quote and within a week the boiler has been replaced. I felt very confident in their employees and everyone I spoke to was really friendly. I'll be staying with them for the future!

September 2, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Issy, thank you so much for this wonderful 5 star review. I am so pleased that to hear your feedback about our surveyor Andy. Thank you for your kind words about our admin team and engineers. We look forward to seeing you again and I will pass your kind words on to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Efficient and courteous.…

Thank you Andy for carrying out the annual service on my Mums boiler - prompt, efficient, tidy and courteous. Would definitely recommend your Company to family and friends.

September 2, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Lisa, thank you so much for this lovely 5 star review. I am so pleased to hear your wonderful feedback, I will definitely pass this on to our engineer Andy. Also, thank you for your recommendations, they mean so much to us. Warm regards, Bex W.

Rated 5 out of 5 stars

Heat pump installation

Gair Home Services recently installed a new air source heat pump for us. It was a very easy process and we got exactly what we were looking for! Andy made sure we had looked at all of our options before going ahead and also installed some new radiators for us. We will definitely be using Gair again in the future when we get our underfloor heating installed. Thank you!

May 21, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Alex, thank you so much for this wonderful review. It is so wonderful to hear your feedback about us here at Gair Home Services and your recent heat pump installation. I hope you are enjoying your new green heating system! I shall pass on your kind words to the team. Warm regards, Bex W.

Rated 5 out of 5 stars

Prompt re-visit to sort out the faulty Hive thermostat

Our boiler service was done promptly and efficiently, however the Hive thermostat lost connection to the controller during the service. I only noticed this the next morning when we had no hot water. I was so pleased that Gair Gas arranged the technician to re-visit us as soon as possible that day and he reset the controllers to get them to communicate with the Hive thermostat again. Those thermostats seem to have many modes of failure.

August 30, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning, thank you so much for this 5 star review. It is great to hear your feedback about the boiler service and were able to get back to you quickly to fix your thermostat. Warm regards, Bex W.

Rated 5 out of 5 stars

Highly recommended

Andy arrived early - no waiting around :) He worked, quietly and diligently. We soon had a working, serviced boiler once again. He proffered good advice on replacing old radiators, which we will follow in the spring. He was friendly and professional. Excellent.

August 29, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning, thank you so much for this lovely review. It is so lovely to hear your feedback about our engineer Andy. I shall pass on your kind words to him. Warm regards, Bex W.

Rated 5 out of 5 stars

Boiler service.

The lad that serviced the boiler was extremely tidy, quiet and polite. He was so quiet and the boiler is in the old airing cupboard in the bedroom I thought he had gone to sleep on the bed! I went up to find him quietly beavering away. All in all well pleased with the job done. I hope we won’t see him for 12 month's.

August 19, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good morning Tim, thank you so much for this lovely review, and your kind words about our engineer Sam who completed your boiler service. I shall pass on your kind words. Warm regards, Bex W.

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