Gair Gas Reviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

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No recent history of asking for reviews

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4.9

All reviews

(632)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not to the usual high standard

Not to the usual high standard. We don’t get a call or text to confirm what time the engineer was coming. But, more so the engineer didn’t reset the timer or the boiler so we were left with no hot water or heating. Luckily we know how to do this but would be concerned if this happened to an elderly parent or someone who was not aware/confident to sort this issue out.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Good company.

Had Gair out a few times, most recently for a replacement boiler. Always been good engineers with decent personalities and communication skills. Dealing with their HQ has been good too. Recommended.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at reasonable price

The engineer was extremely helpful and involved us in the process.
He was very knowledgeable and happy to answer any questions.
He spent time checking things which we had not experienced with previous companies.
Delighted with the service

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Gair Home Services

Gair Home Services

We are having the kitchen refitted and part of that included moving the Combi Gas boiler from the kitchen into the roof. Sam Cattle who ran the project and his crew kept us informed about what they were doing during the drain down of the system and moving of the boiler. Sam also liaised with the kitchen fitter to ensure that his high standards were met. This was not a large job and at no time did they come and say to me “we have a problem” in fact the opposite. Thanks guys I have no hesitation but to commend them and at the same time recommend this company

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

On time, no fuss, job done …

Engineer arrived on time after a text alert. Job carried out efficiently and in a timely manner. He was polite and gave fair advice on completion. Have used this company to service our boiler for a few years and will continue to do so.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Sorting out our heating problems

Everything about our experience with Gair Gas has been outstanding. Each member of staff has done their best to sort out our heating problems with the minimum fuss. The boiler installation guys were brilliant and took the trouble to make sure that the pipework looked like a beautiful art installation! They were very tidy and polite throughout the fitting, all done in a day. It was great to support a local business and we would not hesitate to recommend them to others.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

USE GAIR

I have been visited by a Gair engineer to work out why two of my radiators did not heat up and discovered the pump was not functioning properly. Two days later a new pump was fitted and the house appears to be warmer than I ever remember. Gair are first class.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

New boiler and radiator installation

Gair have just replaced our central heating boiler and radiators. From survey to finished installation the job went well. The surveyor and engineers were friendly and polite, they were considerate of our home and how the new piping to the new radiators would look. my request to not have too much disturbance and redecorating to do afterwards was also met. They were tidy workers and kept me informed of what they were doing and why. The complete installation took one and a half days. I am very happy with the installation and their workmanship. The company also offered interest free credit for this work.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Gair

Great service by Gair - to replace gas fired warm air heating to the electric version.
arrived on time did the work in the specified time - clean tidy workers left everything immaculate! Would thoroughly recommend this company!

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

I was very impressed with the speed with which my problem was dealt with. Zain the engineer was very courteous, quickly sorted the problem and checked with me that I had no other problems. Thank you once again Gair Gas

October 27, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Lesley, thank you so much for this lovely review. It is so wonderful to hear your feedback about our engineer Zain's recent attendance. Warm regards, Bex W.

Rated 5 out of 5 stars

Gair Gas replaced my radiators efficiently

Two engineers, Zain and Max, turned up on time to replace my seven radiators. They worked efficiently and unobtrusively, whilst keeping me informed as to progress and the work was completed within around six hours. They also tidied and cleaned before they left and removed the old radiators.

October 29, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Heather, thank you so much for this lovely review! It is so wonderful to hear your feedback about your recent radiator replacement with us. Also, thank you for your kind words about our engineers Zain and Max, I will pass these on. Warm regards, Bex W.

Rated 5 out of 5 stars

Sam worked very hard to replace our…

Sam worked very hard to replace our boiler's cylinder. He did the job itself neatly and cleaned up thoroughly, and explained things clearly. Excellent.

November 1, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Jonathan, thank you so much for this wonderful review and your kind words about our engineer Sam. Warm regards, Bex W.

Rated 5 out of 5 stars

The engineers were courteous and…

The engineers were courteous and respectful of our home, and no mess made or left behind highly recommended .

October 16, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Graham, thank you so much for this wonderful review and your kind words. Warm regards, Bex W.

Rated 5 out of 5 stars

Excellent response to call out

Matt came promptly and soon sorted my problem. Very efficient and pleasant worker.

October 18, 2024
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon Jean, thank you so much for this wonderful review! We look forward to helping you again! Warm regards, Bex W.

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