Gair Gas Reviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

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No recent history of asking for reviews

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4.9

All reviews

(632)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Improved what was already there

Came exactly when they said, carried out the work in kind, friendly and professional way and even improved the location of the stopcock so it can't be knocked and is easier to see and use.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Harry and Mario were the BEST

Harry and Mario were absolutely the best and I have never experienced such professionalism in this field. Thank you so much. After finding you via your reviews I can see why people leave such positive ones! Thank you!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt professional service.

Prompt professional service by skilled engineer. Gas boiler Fault diagnosed, fixed and completed. Excellent friendly company from initial enquiry to job finish. Fully recommended.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

The installation went very smoothly

The installation went very smoothly. A very polite guy turned up on time and did the work in a very efficient way. Gave me full information about my new radiator and left the property clean and tidy. Excellent job. Would highly recommend this friendly and efficient company.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, highly recommend Gair for a positive experience. They fitted a new boiler and updated the taps in the bathroom and ensuite. They are professional and responsive to our questions. Would definitely use them again.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable experienced

Punctual reliable good sevice with friendly reassuring engineers who explained the problem would recommend Gair gas for their service and response. E

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

The plumber arrived on time

The plumber arrived on time, worked very efficiently and tidily to replace some blocked pipework. He was a lovely young man who made sure everything was working perfectly when he left. I've always been very pleased with the service and quick response by Gair Gas and would thoroughly recommend them.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Happy home shield customer. Great service and nothing to pay.

Harry and an apprentice came to replace 3 TRV's. I could hear from the conversations that Harry really cared about his profession and was giving some pro tips to the apprentice. They were very efficient and all done in less than two hours. My boiler pressure has been dropping for a while but after their visit it has been stable. I'm delighted to be a Home Shield customer as it is fantastic value for money and gives me peace of mind. I know they will do a great job as that would minimise future call-outs. I highly recommend Gair Gas.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Cover plan

I had Harry one of the heating engineers round to check out my boiler and heating system before I could sign up to their cover plan. As I have recently moved in I asked him lots of questions about the boiler and heating system which he was very happy to answer- or he did a good job of hiding it😂
The office staff I have spoken to are excellent too- all very reassuring and feel happy to sign up to their service.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, just so helpful and I would recommend without a second thought.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient timely service

Sam the engineer texted me 15 minutes before arriving.
He was very polite and efficient.
He gave me useful advice of how to set my central heating and how to cope if I had a leak.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Peace of mind

All the work that Gair Gas have done for me has been efficiently and courteously completed. I feel very comforted that I have a contract with them. They are always responsive.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Second time I have used Gair

Second time I have used Gair. First time for electrical work, this time for central heating. They are very professional and get the job done in time and cost quoted.

After being let down by British gas Home are and Scottish power boiler care I will be taking out they're boiler and central heating cover this year as they are good and reliable.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Have used Gair Gas many times

Have used Gair Gas many times, always no problem, they do the job required no fuss and the engineers are very pleasant. What more could you ask for.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

I called this company in despair as my home/boiler cover company had really let me down and left me without hot water for 10 days (small child, winter, no hot water = stressful)
GAIR were excellent from the minute they answered the phone. Engineers were on my doorstep within a couple of hours and fixed the issue immediately. Excellent customer service and very knowledgeable engineers. Thank you for coming to our rescue!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

The main burner on our gas oven…

The main burner on our gas oven developed an unrepairable leak two weeks prior to Christmas. Two engineers visited to dismantle part of the cooker and identified the fault. Would require replacement parts with a delivery time of two weeks (Xmas eve). Andy and his team pulled out all the stops and supplied and fitted the parts on 20th December. All working successfully. Excellent service from a team who go the extra mile to help their customers. Well done.

December 20, 2024
Unprompted review

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