Gair Gas Reviews 

631
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

631 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(631)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tap replacement

Replaced downstairs bathroom tap. Arrived promptly and work carried out efficiently.

May 7, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear you are happy with your new bathroom tap - thank you for your lovely review! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Very efficient from first call to book…

Very efficient from first call to book plumber for blocked sink. Good communication re time of arrival and job carried out swiftly and efficiently and all cleared up nicely. I would have no hesitation in using this company again.

April 24, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your kind review! We are glad to hear your blocked sink has been sorted and hope we can be of service soon. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

A superb company

Superb service from the whole team at Gair Gas. A difficult issue to resolve with my gas fire was approached with care, understanding and a totally professional response. A fantastic local company. Highly recommended.

May 4, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for taking the time to leave us a review, we greatly appreciate it and hope to be of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

I have my boiler serviced

I have my boiler serviced, the boiler was fine but the engineer noticed that there was a problem with the pump and associated valves. I was sent a no obligation quote, I agreed to have the work done, the engineer carried out the necessary work to a high standard, the system is now running quieter than before. I'm glad I had the work done before the pump failed totally, credit to the engineer for evaluating the situation and advising me on the action required.

April 28, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, Thank you for your kind feedback - we are glad to hear the system is working well (and quieter)! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Remove old Vaillant boiler and install a new one

Sam Cattle assisted by Giorgio were both extremely proficient. They worked fast, made no mess and left the place clean and tidy.

April 14, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for this kind review, we will be sure to pass this to our engineers and hope to be of the service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service

Excellent service, helpful engineers and prompt.

April 23, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your kind review. We are glad to hear that you are happy with the service provided and hope to be of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

My heating failed and as an 82 year old…

My heating failed and as an 82 year old asthmatic I needed help quickly ! I was put on the emergency list . Very quickly an engineer arrived, found the problem , fitted new thermostat and tested system. Thank you all at Gair x

April 16, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your kind review, it is great to hear that out engineer fixed the issue quickly and efficiently! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

As usual great service

As usual, Gair Gas provided excellent service. They quickly came out for a quote and the price was reasonable. The friendly and informative team completed the work swiftly, leaving it neat and tidy.

Many thanks.

April 14, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

We are glad to hear that you are happy with the works completed at your property and will pass your thanks on to the team here. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Gair engineer arrived on agreed time

Gair engineer arrived on agreed time, he was very professional carrying out the extensive agreed service plan to prolong the life of the boiler.

April 7, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear you are happy with our attendance, we are grateful for this review and hope to be of help in the future! Many thanks, Gair Home Services

Rated 5 out of 5 stars

Electric boiler

The person did a good job and was helpful.

April 9, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave a review. We hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Extremely impressed, personable and professional

We recently had our boiler serviced with Gair. Extremely personable and professional engineer attended. Everything was left clean and he even fix a radiator problem we had, so very impressed with the service we receive.

April 2, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Charlotte, Thank you for your glowing review. It is fab to hear you are impressed with the service provided, and hope we can be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Replacement immersion

From initial visit to quotation, and subsequent visit to complete the work, the entire team were friendly, efficient, and a pleasure to deal with.
The work was completed on time, to an excellent standard.
The engineers were very respectful of our property, and any mess cleared up entirely.

March 3, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear you are happy with the works complete at your property! Thank you for leaving us a review! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent plumbing work done

Excellent plumbing work done. Prompt. Clean and tidy Well done!

March 23, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your feedback, we are glad to hear you are happy with the plumbing work that we have undertaken at your property and hope to be of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

If only all companies had the same standards as Gair Gas!

If only all companies had the same standards as Gair Gas! The people are great! The service is great! We have had Zac visit on the last two occasions and everything has been perfect and carried out in a very professional manner! Highly recommend this company!

March 26, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, we greatly appreciate the time you have taken to leave us this kind review. We will pass your thanks across to Zac and hope to be of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

New radiator fitted

I was delighted by Gair Home Services on Friday. A date had been arranged for the fitting of a new radiator. They arrived bang on time and the young Greek engineer did the job efficiently, quickly and successfully. And the new radiator is a great success. What more could one want?

March 20, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, thank you for taking the time to leave this lovely review. We will certainly be passing your thanks onto the engineer that attended! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

I have dealt with this company for a…

I have dealt with this company for a while and find them superb for service and easy to contact I have absolutely no hesitation in recommending them

March 17, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for leaving us a review, we appreciate your kind words and hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

A very good service from start to…

A very good service from start to finish and you could always speak to someone on the phone which makes a nice change.

Thank you

March 2, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your feedback, we are grateful for your kind words and hope to be of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

We’re extremely pleased

We’re extremely pleased with our new boiler installation. The workmanship was excellent, and the engineers were very clean, respectful of our home, and made sure we fully understood how to use the new boiler before they left. The whole experience was smooth, professional, and stress‑free. The price was competitive, and knowing the boiler is covered for 10 years gives us real peace of mind. We would absolutely recommend this company to others.

February 13, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, we are so glad to hear you are happy with your new boiler! We will certainly be passing your lovely feedback onto the team and look forward to being of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Very quick (next day) response by…

Very quick (next day) response by engineer who rapidly fixed the problem. Our heating had failed in the cold weather so we were very grateful for the speedy visit! Engineer not only replaced the faulty component but carried out our annual service at the same time avoiding another appointment.

February 4, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for taking the time to leave a review. We are glad to hear that your heating is back up and running and that our engineer also managed to complete the boiler service during the attendance. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Boiler service

The engineers arrived on time and were polite tidy and explained what they were going to do. They respected my home considering the wet weather

February 18, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for taking the time to leave us this lovely review. We greatly appreciate it and will pass this to our engineers who attend. Warm Regards, Gair Home Services

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