Gair Gas Reviews 

631
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

631 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(631)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service form engineers who go…

Excellent service form engineers who go the extra mile. Fitted Aircon and left no mess. Gave excellent advice about another matter for my elderly Aunts property in Kent. Saved her thousands and stopped her being ripped off.

September 15, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave this kind review - we are glad to hear our engineers advice was helpful and hope we are able to be of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Boiler and gas cooker service of my…

Boiler and gas cooker service of my rental property. Tenant reports they were fantastic, fix issues on site, tidied up well, would definitely recommend!

January 31, 2026
Unprompted review
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Reply from Gair Gas

Good Morning Mandy, it is great to hear our engineer did a fantastic job on site. Thank you to you and your tenants for the feedback, we hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

I have been with Gair Gas for years…

I have been with Gair Gas for years they are always on time, never to much trouble to do what even needs
doing i would recommend to have a service plan 10/10
thanks,

February 5, 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, thank you for leaving us this lovely review. We are grateful for the feedback and look forward to being of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Great service.

The boiler needed some parts replacing which the engineer diagnosed, ordered the parts for me and fitted. Turned up promptly and was very pleasant and efficient. All at a very reasonable price. Thank you.

January 29, 2026
Unprompted review
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Reply from Gair Gas

Good Afternoon, thank you for the kind review you have left us. It is great to hear that everything has been resolved quickly and efficiently for you. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent Service…

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work very efficiently. All the staff - office and engineers, were always polite, kind, considerate and really helpful. Thank you Gair!

January 28, 2026
Unprompted review
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Reply from Gair Gas

Good Afternoon, we will certainly pass your thanks across to the team! We appreciate the time you have taken to leave us a review, and hope to be of service in the near future. Many Thanks, Gair Home Services

Rated 5 out of 5 stars

Repair to toilet

Part was supplied and fitted to repair toilet, on time and to excellent standard

January 16, 2026
Unprompted review
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Reply from Gair Gas

Good Afternoon Linda, many thanks for your review. It is great to hear that your toilet is all fixed! If we can be of service in the future please do get in contact, we would be happy to help. Warm Regards, Gair Home Services

Rated 4 out of 5 stars

Serviced as planned

Serviced as planned. Notification of engineers arrival close to actual arrival. First time used though past engineer from "merged" company did the service. As with all these companies they want to sell you a "plan"; considering.

January 5, 2026
Unprompted review
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Reply from Gair Gas

Thank you for taking the time to leave us a review. If you have any further questions regarding our plan we would be happy to help, please feel free to contact the office on 02380363838. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

A very great company and very helpful and very call out service.

When we phoned the Gair company as our heating was not working the response was extremely good.The lady on the phone was so polite and very helpful.The gas fitter came out that very afternoon and repaired the problem.Also very helpful telling us about the best thing to do to help save call out charges.Great company and have always dealt with this company as very helpful and very knowledgeable.

January 9, 2026
Unprompted review
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Reply from Gair Gas

Good Afternoon, we are glad to hear that your problem was resolved quickly and efficiently by our team. Thank you for the lovely review, we hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Electrical issue quickly identified

Electrical issue quickly identified. Temporary fix whilst parts ordered over Xmas period. All resolved. Very satisfied.

December 26, 2025
Unprompted review
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Reply from Gair Gas

Good Afternoon, it is great to hear you are happy with the electrical work carried out at your property, and are glad to hear that all has been resolved for you. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Engineer arrived within the time slot…

Engineer arrived within the time slot having prior phoned advising of his ETA.
Polite, efficient service from a local company, I would definitely recommend them.

December 29, 2025
Unprompted review
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Reply from Gair Gas

Thank you for taking the time to leave us a review, we are grateful for your lovely feedback and look forward to being of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

I had a leak in my bathroom which I…

I had a leak in my bathroom which I noticed on the kitchen ceiling at 6.45 pm,30th December I turned off water and called emergency Gair gas and they were there 8am nx morning and sorted my problem,thanks Sam for great service and been so polite

December 30, 2025
Unprompted review
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Reply from Gair Gas

Many thanks for your review. It is great to hear the leak was fixed quickly for you, we will make sure that your thanks is passed onto our engineer Sam! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout the process - quotation, installation, commissioning, and invoicing.

December 3, 2025
Unprompted review
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Reply from Gair Gas

Good Morning, thank you for your review, it is great to hear you are happy with work completed! We hope to be of service to you in the future, Warm Regards, Gair Home Services

Rated 5 out of 5 stars

New Boiler installed

Our 19 year old boiler packed up beyond reasonable repair Tuesday morning by 4 pm Wednesday we had a lovely new boiler up and running. The level and speed of service by Gair Gas is second to none.l would highly recommend them

December 3, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, it is great to hear you are happy with your new boiler! Thank you for choosing us, and we hope to be of service in the future. Many Thanks, Gair Home Services

Rated 5 out of 5 stars

Great service

Great service. Very efficient and staff very knowledgable and capable. Had it all in hand. Boiler working brilliantly. Many thanks

December 5, 2025
Unprompted review
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Reply from Gair Gas

Thank you for your review on our fab team - we will make sure your thanks is passed on to them! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Fantastic Service

After years of rising prices and increasingly poor service from British Gas I decided a couple of years ago to switch my boiler and central heating cover to Gair Gas. I'm so glad I did!

Their service is excellent (and costs considerably less than I was paying British Gas). When I need to call them I get straight through to speak to someone (no frustrating IVR to work through) and they are always helpful and polite. Their engineers likewise are punctual, courteous, skilled and thorough.

When I took out my contract I added plumbing cover too, and that has proved to be an excellent addition. I recently called on a Saturday afternoon, having been waiting over 24 hours for my home insurance company to send someone to fix a water leak. The Gair Gas engineer arrived and fixed the leak in less than an hour from my first call.

What a great company. I cannot recommend them highly enough. Thank you Gair Gas!

November 21, 2025
Unprompted review
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Reply from Gair Gas

We are so happy to receive your great review and glad to hear that you are happy you decided to join us! We always do our best to be of service whenever we can, and look forward to helping you in the future! Many thanks, Gair Home Services

Rated 5 out of 5 stars

The engineer arrived on the day & the…

The engineer arrived on the day & the time planned tocomplete the work. There was a problem with the boiler so the engineer arranged for it be repaired under warranty by the manufacturer. I didn’t have to anything he arranged it all. The manufacture’s engineer arrived as planned & all completed at no cost to me. I was very impressed with the service.

November 28, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon, thank you for taking the time to leave us a review. We are glad you are satisfied with the attendance and look forward to being of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Meter Cabinet Rewiring

The job was to rewire the cables in our meter cabinet.
Did a good job, in the rain, in the dark, made it all work. Very pleased.
Clean and tidy.
Polite and friendly.

December 3, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us a review, we are happy to hear the work has been carried out in a timely and tidy manner and that you are happy with it! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Simply SUPERB

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company.
I am not a great fan of large national firms, as they often fail to respond when needed. I experienced this myself when a major leak was destroying my home, and they did not consider it an emergency.
With regards to our recent work, we were visited by Harry, an exceptionally polite and professional young man who was clearly efficient and knew his job well.
Overall, five stars (I wish I could give six!). You remain our first choice for all home services.

November 27, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, it is lovely to read your words regarding our fab engineer Harry and the Gair team! We always strive to look after our customers to the best of our ability, and hope that we can continue being of service to you for years to come! Many Thanks, Gair Home Services

Rated 5 out of 5 stars

Gas fire work.

Promt, knowledgeable, polite, and reasonably priced. Can't really ask for more. I wouldn't hesitate to recommend this company.
Many thanks.

December 2, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us this great review. We hugely appreciate it and look forward to being of service in the future. Warm Regards, Gair Home Services

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