Gair Gas Reviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(632)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gas boiler service and repair

Helpful and friendly engineers who sorted the problem within a few days. Their comms could be slicker but they got the job done.

September 19, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your feedback from our attendance, we are happy to hear that the repair to your boiler was carried out swiftly. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

We have a service plan for our boiler…

We have a service plan for our boiler with Gair and when we had an issue with our gas hob my first thought of who to phone was Gair. They are very efficient, polite, helpful and organised. An engineer came out, found the issue, part ordered, returned at a time convenient to me and undertook the work. Engineer was great. I would recommend Gair without any hesitation: fabulous local company.

September 17, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time out to leave this lovely review, we are glad to hear that you are pleased with the works carried out on your hob! We look forward to being of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

New Boiler fitted

I have used Gair Gas for my boiler servicing for several years and have always found them to be very efficient and as my boiler was getting a bit old, asked them to come and fit a new boiler. They advised me on which one would be best and then came and did the job for me. I now have a lovely new boiler and am very pleased with it.

August 15, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your kind review, we are glad to hear you are happy with your new boiler! We look forward to being of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

A very knowledgeable and professional…

A very knowledgeable and professional person came to service my boiler and work with me in advice and guidance on other plumbing issues I had - absolutely first class all round - such a relief!!

July 29, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, It is great to receive your kind review about our attendance to your property. We are glad to hear our engineer was able to help with the plumbing issue you were also experiencing! Many thanks, Gair Home Services

Rated 5 out of 5 stars

They are a very helpful company

They are a very helpful company. Their response for emergency call out is so quick. Their staff from office staff to engineers are extremely helpful and knowledgeable and just very nice!

August 5, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your lovely review about our engineers and wonderful office staff. It is always nice to receive feedback about the team! Warm regards, Gair Home Services

Rated 5 out of 5 stars

Boiler service today

Boiler service today. Phone call from the engineer shortly before he arrived to advise me that he was on his way. The engineer was courteous, friendly and helpful, and seemed to be thorough and efficient. He confirmed verbally that the boiler was fine - just a small repair to the flue cover needed. I received his report by email soon after he left.

August 4, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, We are pleased to read your kind review about the boiler service that was carried out at your property. We look forward to being of service in the future. Many thanks, Gair Home Services

Rated 5 out of 5 stars

We have used this company for many…

We have used this company for many years and have been very impressed with the quality of service provided from the engineers to the office staff. Highly recommended.

July 29, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time out to leave us a lovely review! As a team it is greatly received! We look forward to being of service in the future. Many thanks, Gair Home Services

Rated 5 out of 5 stars

Great service from a polite and…

Great service from a polite and respectful young engineer
Tyler was professional and respectful of our home and a credit to your comp company
Would fully recommend them

July 15, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, thank you for your lovely review about our engineer Tyler. We have made sure this has been passed to him! Many thanks, Gair Home Services

Rated 1 out of 5 stars

My elderly parents had a slow dripping…

My elderly parents had a slow dripping leak on their Boiler that had been fitted by 'GAIR GAS'.

After several visits and very poor workmanship, a 'singular' slow leak turned into multiple major leaks!!! Which in turn, led to a new Boiler being required.

The new Boiler was poorly fitted and this also leaked.

A new flu was also fitted poorly and looked absolutely awful!!!

The above took several weeks and several unsuccessful visits, showcasing poor and uncaring management/service to 'very loyal' customers of theirs.

Furthermore, we realised that their monthly charge for 'Boiler Cover' was over double what other professional and 'trustworthy' companies charge and my unaware parents had faithfully paid this for many, many years!

GAIR GAS used to be a nice family run company, that cared for its clients... sadly, they have turned into a larger company who care about profit and NOT their loyal clientele.

May 5, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your feedback. We are saddened to hear that you are still unhappy with the work carried out at your parents property. From our knowledge, we have rectified any issues that were reported to us, with the matter being settled at your agreeance. If your parents have further concerns please ask them to contact us on 02380363838 for us to look into this further. Many Thanks, Gair Home Services

Rated 5 out of 5 stars

Reasonable priced plumbing repairs

Had some plumbing repairs done on my old bathroom, not hard stuff, very reasonable price and they moved things around to get the bathroom working quicker for us.

June 11, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, Thank you for the lovely review! We are glad to hear that you are happy with the works carried out to your bathroom! We we look forward to being of service in the future. Many Thanks, Gair Home Services

Rated 5 out of 5 stars

New boiler

They replaced my back boiler with a self condensation boiler in a new position. Great service very neat and tidy.

June 4, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning James, it is great to hear you are happy with the works carried out at your property. Thank you for the kind review! Many Thanks, Gair Home Services

Rated 5 out of 5 stars

Another good job from Gair Gas

Another good job from Gair Gas - installation of an outside tap. Chaps turned up when they said, did a good clean job, and tidied up. Good price as well.

June 20, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Guy, thank you for taking the time to leave us a lovely review. We hugely appreciate your feedback, and look forward to being of help to you in the future. Many thanks, Gair Home Services

Rated 5 out of 5 stars

Gas Fire Repair - Excellent Service

They have just repaired our fire promptly. Kept informed when the engineer was arriving and their engineers have always been very tidy.
We have used this company for many years, I would be pleased to recommend them.

June 19, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Will, thank you for your lovely review! We are glad to hear that your fire was repaired promptly! Many thanks, Gair Home Services

Rated 5 out of 5 stars

Error message on boiler

Called Gair as we had an error message on our boiler. Organised an appointment for 2 days later but engineer rang on same day & said he could call that day. Fixed problem & explained what he’d needed to do to rectify problem. Excellent service. We have used Gair previously & would do so again.

June 11, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Steve, thank you for your lovely feedback from our recent attendance at your property. We are glad to hear the problem has been rectified for you, and hope we can be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Efficient…

The engineer arrived having previously phoned with time. He came in serviced the fire as requested.Asked where the boiler was. Serviced that as requested and told me he'd finished and went.
Worked "quietly"with no fuss and cleanly

June 11, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Garry, we are glad to hear that you are happy with the engineers visit to carry out the boiler and fire service! Thank you for your kind review. Many thanks, Gair Home Services

Rated 5 out of 5 stars

Boiler service

Appointment booked at a time to suit me.
Notified by text of arrival of engineer.
Engineer was polite, helpful, friendly and efficient . Boiler serviced with no issues.
Have used Gair before and would definitely use them again.

June 11, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Susan, thank you for your lovely review. We always appreciate customer feedback and are happy to hear that you are satisfied with the service you received. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Tyler was very polite and efficient

Tyler was very polite and efficient. He is a great asset to your company. He took time in servicing my boiler and I would highly recommend him.

June 9, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Barbara, thank you for your wonderful feedback about Tyler our engineer. We will be sure to pass this across to him! Many thanks, Gair Home Services

Rated 5 out of 5 stars

Good communication and service

Good communication and service

June 5, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning David, thank you for your feedback. We look forward to being of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

First class service

Prompt, polite and thorough.

June 4, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, thank you for your lovely review. We hope to be of service in the future. Many thanks, Gair Home Services

Rated 2 out of 5 stars

Disappointing service

We used Gair Gas for many years, but the service in the past couple of years has been discouraging. They say a part needs replacing and it is guaranteed, but when there are problems they say everything is fine and won’t investigate further. We had to get another company in and pay for a new part and labour

May 22, 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Dear Donna
Thank you for your review. We genuinely appreciate all feedback—both positive and negative—as it helps us improve our business.
We would be grateful if you could contact us directly so we can address and resolve the issue. It is very unusual for us to recommend that parts need replacing and then not follow through, so we’d like to understand what went wrong in this instance.
Kind regards,
Alex Gair

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