Gala Casino Reviews 

Couldn't verify my identity, wouldn't let me upload a copy of ID to verify my identity, and no way to contact an actual human being. Website is absolutely shocking to operate, non-responsive links and buttons.

Deserves zero stars all these sites be careful I learnt my lesson this 1 j joy mr a foxy absolutely shocking bonuses are them all are non existent and when you do get a bonus in on a pound spin ya winning no more than a couple quid all of them have been sorting there technical issues and how strange no slots whatsoever are paying out beware peeps all these sites do is take take take no more for me

I don’t think this company can improve anything poor customer services when I had free games on lords of the ring got frozen then disappeared I won £40 wasn’t credited into my account

The last 27 bonus features I have hit have ALL paid less than 2x. This is on a variety of different games. Yesterday I went almost 17,000 spins before I finally hit a bnous feature on a megaways game....and it gave me 8p. Less than half the cost one one spin.

it is virtually impossible to win on this site as they set the RTP ridiculously low.

The bonus wheels are a scam too. You only hit 3 free spins at 10p (which are always dead anyway) or you hit no prize.
The £10 quidwheel never hits a cash prize. I have spun it over 300 times and despite having a 50/50 chance of a cash prize or 3 free spins you ALWAYS hit 3 free spins.
I have finally accepted the fact that this site is criminal organisation disguised as a casino. They are stealing money. You cannot win on this site.
And judging by the reviews on here and the one star it seems other people are waking up to it.
Do NOT give these people a penny. You have been warned.

Played the free wheel a couple of months ago and won the £50 cash prize clicked the play here tab but no nothing appeared in my funds so I thought maybe it’s on one of the other sister sites but no nothing was there couldn’t find it anywhere went back into the wheel and it said I’d already played today. Spoke on live chat explained what had happened to which the live agent responded “ did you take a screenshot? “ I said no because why would you? Anyway they said there’s nothing they could do. Pretty disappointing really because they do have a vast selection of games and are relatively reliable when it comes to withdrawals.

Another bad review speaks for itself. Fixed games throughout.

I won £500+ from a bonus and now they won't pay it out, after trying for a few days now they are taking advantage of my age and keep asking for more documents, once I provide them they ask for more, finally I received an email saying that if I uploaded my PDF bank statement they would accept all other forms of ID submitted, now that I have done that they're refusing to accept them and being rude about it.

Impossible to get a win over £600 put in over few months without single withdrawal the free wheel?? Don't get me started everything I get three bingo tickets valued at 1p per ticket so yeah 3p back for my £600 closing account after reading other people's reviews

Terrible experience! I strongly advise against using Gala Casino. They are nothing short of deceitful, manipulating the games to ensure players lose far more than what is reasonable, well beyond the expected Return to Player (RTP) rates. It feels like a deliberate setup to drain your money rather than providing a fair gaming experience. Their practices are not just unfair; they're outright predatory. Save yourself the frustration and avoid Gala Casino at all costs.

What a crap site can't top up while In the game so it resets every time you go back in so waste of money and the graphics don't run smoothly

This is the worse site there is along with heyspin return to player is a joke would of set a date of bad experience but it’s every time we play

At first was good but last year or so mo chance of wining anything on any game the reels especially on lock of the ir8sh and Ted seem to glitch just before landing on each reel to secure no win like it's really thinking about what it gives you. Save your money. I spent 40 pound on a 10p a spin so 400 spins no bonus came in I went back through history and calculated 90p I had won because each win on a 10p spin was 2p .

Absolutely rubbish pathetic scam of a website. There bingo is rubbish always seems to be the same players who are continuously winning yeah yeah! There slots are rigged I've never won anything off of them avoid Eye of horus maybe if you spent £100+ the bonus might come in then and pay you £1. There rewards wheel is nothing but aload of crap! Most you win is 3 spins if lucky and then you win 0p. Just avoid these charlatans at all costs! I'm not going to bother entertaining or wasting my money with these muppets ever again shame on you Gala how many people you've been ripping off if there's any sense or justice in this world this website should be closed down for good!!

You win on gala, but if you use your winnings to play again you won't win big until they take all the previous winnings off you.
I played ultimate fire links and you need to avoid the game, it doesn't payout as the fire link simbols block your chances of winning. And even when you get a full link it doesn't do anything, it collects a multiplier that dissappears., I spent £16 on the game and won about £3 off over 80 spins.
Also you play £10 and you opt in to the reward wheel, don't be misled into this as the rewards are rubbish. I got 10p of 10 free spins yet it's called a reward wheel, where's the reward? And you mention all this about gambling awareness but there's no fun in it. if you win, bank it or you will lose it.

Be aware that if you deposit and lose they'll allow you to play but if you despite and win they'll lock you out of your account and refuse to send you your money. They repeatedly ask for the same documents "government ID, photo of front and back of bank card, proof of address" sent them everything 3 times and they just keep sending me the same email back. Sent both drivers licence and passport and still not good enough. Asked them to send balance of the account back to the card I paid with and they keep sending me the same copy and paste email....

Hi gala casino is scam.realy realy scam. I played live blackjack, I bet £5 on top three and I won but they didn't pay me .I sent them message with all history details but they deny all. Unbelievable. Why there is no one to stop them to rob people. I believe because they pay taxes to government ,thatswhy they don't do anything about that.im very very angry becayse i lost a lot of money.

Another pathetic rigged gambling site. No wonder Entain keep getting fined for bribery and money laundering. They should be banned ASAP. Look at ther pathetic free daily wheel, you lose all the time even though it has about 8 segments with only 1 lose segment that gets hit all the time. DONT give them your money there games are all manipulated.

Let me just say I've been a member for a decade or so with no issues and I play and deposit daily, fast payout and you do win when you wager, this review is purely about false advertising and free spins winnings not being credited. Absolutely ridiculous and the customer service representative was utterly useless.

This site let me spin my free spins I won £125 on beat the banker bonus and wasn't credited with my winnings and kept spinning, when I realised I spun over the ten times I backed up went to the promotions page where I still saw the 10 free spins, spoke to customer services for 30 minutes a non chalant useless advisor who didn't offer nothing to help. Decided to screen record the same thing happened but this time I spun once and it paused. I refreshed and then saw the sign for free spins, and won only 45p didn't even get the bonus again, they robbed me out of £124.55. do not risk it this site is absolutely RIDICULOUS I'm closing my accounts down with gala, I played daily depositing daily, do not forget to screen record any free spins you get because they will do NOTHING to help.

Terrible site. Tell you that you’ve got free spins and they are not there. Farce. Pathetic service. Wish there was a zero star option.

Please avoid completely as this is not casino but bunch of robbers!!! I registered and deposited on their side I won surprisingly £900 and up to that point everything was fine when I went to withdraw my winnings they suspended my account !!! I was asked to provide documents , if and proof of address.which I did provide I am holder of British passport and I am not underage , but I was shocked to have instantly received upon sending my documents Email that they have decided to close my account after standard security check !!!!
What kind of rubbish is this they just don’t want to pay out winnings it is just too OBVIOUS !!!! That’s what they did with my family members after spending 120k on their site they suspended their accounts because it was time to pay out!
So please if you don’t want your money down the drain completely avoid this and their sister sites GALA BINGO ,GALA SPINS, BWIN ITS ALL ONE COMPANY LC international. I am in the process of filling a dispute with IBAS and the gambling commission as this company should have lost their license to trade a long. Time ago the reviews here speak for themself as they even stop responding to these reviews . Robbers that would just steal your money they call it seize !!