I have won in slots tourment 3.20 pounds yesterday but and still don't have it on my account
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Gala Casino is part of the GVC Group. We're one of the world's largest gaming businesses, with well established brands online. With the GVC Group family of brands, you will always have the opportunity to play your way; with our market-leading selection of casino, live dealer and poker products.
Contact info
United Kingdom
- www.galacasino.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not used gala casino
Not used gala casino, gala casino blocks withdrawals and will not give any answer for what reason

Reply from Gala Casino
Avoid avoid if no star was a option it…
Avoid avoid if no star was a option it would be no star been a member for a while now wins come and go not to bad but to be told I’m excluded from all promotions due to fairness for others to have a go is lies . Be warned if u are winning they will block you out to joke shop site
I was very upset for no winnings since…
Update:-I received my payment on the same day.Thank you Gala
I was very upset for no winnings since I joined them,but I just won 500 ..trust me it's the best genuine site,not every day is a win day.Their customer care is fabulous Viktor responded immediately to my emails.Waiting for my pay out.Thank you Gala

Reply from Gala Casino
just a money guzzling website avoid at…
just a money guzzling website avoid at all cost bonuses on the slots are the f******* worst because they don't exist dead spin after dead spin and when the do give a little win spin its literally nothing and don't believe the rng b****** they tell you it is manipulated 1000%
surprised this site is still classed as real gambling website needs some serious investigation and reviewing
I deposited and played £20 to get the…
I deposited and played £20 to get the £40 bonus. Played it down and wone £60 but It wouldn't let me withdraw that £60. You have to deposit and play down £1600 in 7 days to release you're winnings (should have read the small print, very misleading) so I never got my winnings, just deleted my account straight away. Disgusting site.
What a bad company banned me from the…
What a bad company banned me from the from game for nothing so will not bet anymore with this site
TOTAL DISSAPOINTMENT
What is going on putting money after money in and all the spins are DEAD .... seriously GALA what has happened to this site EXTREMELY DISSAPOINTED
@gala please dont tell me its all about the fun etc .... half of the fun is the winning also .... ive been playing Gala for years but think i need to say goodbye and warn my friends to not go on Gala ... really really dissapointed with the site
put over a grand in 1 day and no…
put over a grand in 1 day and no payouts.not good.try ladbrokes its better had lots of big wins on ladbrokes

Reply from Gala Casino
A little suspicious 150+ spins - No bonus
I signed up for the £40 bonus and 50 free spins and came away with a loss.
I played my £20 wagering requirement on Goonies Return JK and made a £10.72 loss from 100x20p spins. No bonus activations or key change.
I played my £40 bonus of Goonies Return on £2 spins. I picked up some minor spins and an £18 win but went straight through the bonus funds without any bonus activating or key change.
I used my free 50 spins on Big Fish Bonanza and won £5.50 with one bonus that gave me around £4.80 of that. I also was awarded 3 free spins from the free daily game and won £0.30.
In total I lost £5.37. It's hard to tell if it's fixed because it's such a limited number of plays but I was very suspicious of my qualification bets not triggering even one bonus. I played around 150 spins without one coming up. From a 96% RTP I'd expect a little more. I'm not going to be using this site again after such a high % loss.

Reply from Gala Casino
A Proper greedy casino
A Proper greedy casino, no wonder the jackpots so high every week, because your fixing it to not win. and your reviews are rubbish.the government should clamp down on casinos like yours,I play for fun because the wins are crap like your so called casino,total waist of time.

Reply from Gala Casino
Deposit and Lose
I am on every uk casino site and this one is the worst for taking your money. For months and months and months i had not hit a bonus or withdrew anything back. Haven’t deposited since and wont be again - like they say when the fun stops stop

Reply from Gala Casino
I keep getting you are not eligible for…
I keep getting you are not eligible for the promotion for daily free spins and not able to enter daily tournaments
Very very bad casino scammers
Can't understand why all the hate ??
Can't understand why all the hate ??? These guys pay me within hours of withdrawal using the fast withdrawl payment system they have , I only ever play megaways games ,, and with some success... daily drops are a waste of time on any site in my opinion ,,stick to megaways !!!!

Reply from Gala Casino
They blocked my account for no apparent…
They blocked my account for no apparent reason. Took loads of money from me and paid out very little. Avoid at all costs.
In actual fact, I think Gala has done me a favour, after reading many of the reviews on here.

Reply from Gala Casino
Fast withdrawal times
Fast withdrawal times, good choice of slots love that they now have some hacksaw gaming slots would love no limit city in the future but never had a problem hit my biggest withdrawal on this site £60,000 paid within 2 hours can’t fault them

Reply from Gala Casino
stole everything legally
stole everything legally . l lost around£ 3000 . no giveaway at all. scam place. stay away from this site. fraud . other websites at least give you something back but not this one . 100% sccam frauds

Reply from Gala Casino
This company stole £152.50 from me
This company stole £152.50 from me.
I deposited £250 total (£100 + £150)
I did not use any bonuses - I played with straight cash on casino games.
After losing £97.50 I decided to withdraw my remaining balance.
I was asked to provide ID. I uploaded my passport to the website and waited. I then got another email asking for ID - I re uploaded another picture of my passport.
I then sent a message to support via email asking what was going on as I’d already uploaded my ID a few times and nothing was happening.
I then received this email
“ We are writing to you about your account with us.
We have conducted a standard security check on your account and as a result we have decided to seize the balance and close it permanently.
In accordance with our terms and conditions we reserve the right to take this decision which is final and will not be reconsidered.
Please note that you are no longer permitted to create or use an account on our network. If you are found to have done so, the account will be closed and any balance within will be confiscated.
If you have any questions, please contact us using the following link:”
They won’t explain why they confiscated my money, their chatbot is broken and when I tried to follow up on this they just kept sending the same copy and pasted email.
Do not trust this website as they, seemingly, just literally steal your money on a whim.
Obviously you can’t win all the time…
Obviously you can’t win all the time but my god LOSE LOSE LOSE !! 170 deposited and 0.00 back seriously laws of averages don’t waste you money please !

Reply from Gala Casino
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







