3 stars because some items I ordered are Collectable and they've been sent in a bag and while some items have been bubble wrapped the others have been damaged
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About GAME
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- www.game.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Packages came squashed and damaged
Packages came squashed, damaged and clearly had price labels on them that were torn off, ex-shop item and not new.
Don't get the storage boxes
First of all, there was no padding at all in my £150 order. All large boxes were damaged. I wasn't going to bother leaving a review as the games thankfully were not damaged, nor their boxes, despite no protection.
What tipped me over the edge is one of the storage boxes, I know, I know, a storage box from GAME? It's new, and damaged, but the problem... Is that it was filthy. Paying for something you need to clean like you bought it third-hand on eBay leaves a sick feeling in my gut. I can't even tell what it is. Some was sticky and yellow, some was sticky and brown... I don't think anyone wants to know what it was. Foul, seriously, GAME.
The checkout is so complicated
The checkout is so complicated. The email system is messed up but it's the only company that gives you special edition. Headoffice is very complicated to contact. I don't know they they could possibly work.
This my new switch case really good…
This my new switch case really good item and thank you very munch
Excellent experience excellent service
Excellent experience excellent service
Never had any issues while using the…
Never had any issues while using the web store or when in store. Purchase item information is always available and updated if its an item i have pre-ordered.
Very easy transaction and prompt…
Very easy transaction and prompt delivery.
Poorly packaged
Poorly packaged. My items have been put only in a plastic bag resulting in each box being damaged.
I doubt whether I'll be ordering from game again
Delivered promptly great service
Always great service
Always great service, I’ve loved game from when I was a kid I hope you don’t close down 🤞🏻
POS company selling collectibles in…
POS company selling collectibles in jiffybags with the boxes getting damaged. Won't issue refunds for their abhorrent shipping practice. Avoid at all cost.
Item was missing instructions
Item was missing instructions. Bag dirty. Meant to have 144 pieces. I haven't counted them but in light of the above it wouldn't surprise me if they are not all there. I wish I bought it somewhere else.
Outstanding!
Ordered item on a Sunday afternoon & expected delivery the following Tuesday, item arrived by 9.30am on Monday morning!, class service by Game, item very well packaged. Thanks Game!
3 stars because some items I ordered…
3 stars because some items I ordered are Collectable and they've been sent in a bag and while some items have been bubble wrapped the others have been damaged
Pre- ordered Lorcana cards obvs didn’t come
Pre- ordered Lorcana cards. 2 months later still haven’t got it and wouldn’t allow us to get a refund. Silly silly silly
Currier didn't knock or ring the bell
Currier didn't knock or ring the bell. Squeezed package through letter box which damaged the parcel and the product :/
This was premium item (collectible cards) and you shipped it in plastic wrap. It should have been cardboard envelope at least or a box.
Never day delivery
Next day delivery didnt come. Complained. Said theyd resend it. Didnt come a second time. Brilliant.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








