Would give them zero for customer service if I could. My son bought a controller and when get got it home it was rubbish … clearly built to a budget and so he decided it was not for him and tried to t... See more
Company replied
Location
Switch locationGAME, 32 High Friars, Eldon Square Shopping Centre, NE1 7XG Newcastle Upon Tyne, GB
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Absolutely disgusting customer service in the Newcastle store. The shop assistant told me she was going to sign me up for an account which I said no to, she then took the card and threw it hard under... See more
Company replied
Easy and fast service, no hassle needed and since I came prepared with my points ready to be scanned, it was smooth as gliding down the Great Sky Island
I went to the shop to find some games to buy, and I did find what I wanted to buy. Besides that, the staff was polite and I made the game card: they explained me everything I need to know and how is... See more
Company details
About GAME - Newcastle
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, 32 High Friars, Eldon Square Shopping Centre, NE1 7XG, Newcastle Upon Tyne, United Kingdom
3.3
Average
11 reviews
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Would give them zero for customer…
Would give them zero for customer service if I could. My son bought a controller and when get got it home it was rubbish … clearly built to a budget and so he decided it was not for him and tried to take it back … first person on the store was fine, especially as my son only wanted store credit, but then the manager appears and basically puts words in my sons mouth, ‘so you just changed your mind then’, to which my son (13 and trying to be more independent) says, ‘yes’. Only to be told that the store is under no obligation to exchange or refund because a customer changes their minds. Even when a parent can in to support and really aggressive store manager doubled down. Really daft attitude given the £100s spent annually there … neither son nor I will ever spend money in game again. All for the sake of £15 store credit … irony is he was going to use the £15 store credit to by a £55 game today. Really poor service, but a valuable lesson for my son - bless him.
April 17, 2025
Unprompted review
Reply from GAME - Newcastle
Hi Darren,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issue with the return of your Son's controller and
the poor service you received in our store. We are deeply sorry. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at GAME.
Kind regards,
GAME Customer Service
Friendly and helpful staff
February 16, 2024
Helpful staff
September 20, 2023
Absolutely disgusting customer service
Absolutely disgusting customer service in the Newcastle store. The shop assistant told me she was going to sign me up for an account which I said no to, she then took the card and threw it hard under the desk which was completely childish and unprofessional. Then when another member of staff came from out the back while she was still finishing the sale she started complaining about her day being awful then shoved the game and reciept in my hands and didn’t say anything. She was scowling at me too all because I didn’t want to sign up for something I’m still speechless honestly it was completely uncalled for I was polite and even up till when I left was still polite despite her horrible attitude. Wish I just left without buying now but will never shop there again.
August 28, 2023
Unprompted review
Reply from GAME - Newcastle
Hi David.
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Find the games I wanted and polite staff
I went to the shop to find some games to buy, and I did find what I wanted to buy.
Besides that, the staff was polite and I made the game card: they explained me everything I need to know and how is working.
July 27, 2023
Easy and fast service
Easy and fast service, no hassle needed and since I came prepared with my points ready to be scanned, it was smooth as gliding down the Great Sky Island
May 12, 2023
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