GAME Reviews 

Disgusting company, brilliant scam. Wish I had looked at the reviews first. Advertised FIFA 27 as for the S. Realised they were wrong so tried to cancel. Website didn't recognise the order number even though I copied and pasted it, so no way of calling them or contacting them. Game over I guess. Nice. Good way of making some free money.

Purchased a brand new Nintendo switch oled FROM GAME recently. It was the best price by far - the same as ordinary switch. Though I chose standard delivery it was delivered next day by dpd! The item was well protected. This is one of the best online shopping experiences I have had. It's a shame this shop received so many bad reviews. I was scared when I read reviews after ordering. This review won't be marked as verified cause my husband paid for it - he does not have trustpilot account. So this is genuine experience.

Great item, delivered perfectly

bought as a xmas present £850 so dont know yet arrived very early wasnt dpd as stated no tracking white van pulled up almost chucked it at me as got out of car

I paid £9.99 for next day delivery at 2pm on a Thursday; it’s now 9:30am on Saturday and the courier hasn’t even received it yet (according to both the separate order details on the website & courier tracking app). It’s Sunday tomorrow, so the earliest I’ll receive it is Monday. If I pay for NEXT DAY delivery on Thursday, the latest it should arrive is FRIDAY.

I bought a £15 XBL gift card online and the code is invalid. I’ve waited the minimum 48 hours and still not working. I spoke to customer service who were extremely helpful explaining that I can’t get a refund or exchange because it’s a gift card so I’m now out of pocket. If I’d of known Game sell defective products I wouldn’t of bothered and would have gone somewhere else

I would give 0 stars if I could. I ordered a wooden toy kitchen for my grandsons birthday mid August. I had an email stating that it would be delivered on or before the 31st Aug.
I then had a message from Evri stating they had received my item and that it would be delivered on 31st Aug. On 2nd Sept I had another message from Evri saying they were unable to deliver it and they would try the next working day. I waited in the next day and no delivery. No more updates were given. I rang them and they said to contact Game. That’s easier said than done. Apparently there are no phone numbers. I then tried this online chat which was rubbish too. Eventually I emailed them.
I got a message saying that they had a message from Evri stating returning to sender.
This was a birthday present for my grandchild.
Game then messaged me to say the item was being returned and once they had it back in their warehouse it would take 5-15 days to receive my money.
Today I still haven’t had my money paid back. I emailed them again today and they still haven’t received it.
They still stated that I have to wait for it being returned and then up to 15 days until I get my money back.
This is absolutely disgusting service. They are aware I have never received this item. Their problem is with Evri not myself. I have been unable to buy my grandchild a replacement as need to receive my money.
I would never buy anything else from this company. I strongly recommend no one uses their online shop.
They are not one bit bothered.
They should pay me my money as there is no reason to make me wait until they receive it.
What if they never receive it.!!!!!
Stay clear of this dodgy company!!!!

Did not receive preordered game on launch day

They really need to partner with RELIABLE couriers. I had a pre-order marked as next day shipping, and it got stuck in the courier's depot for so long they stopped bothering trying to get it to me on time and said it was delayed. Again, something that had already been paid for NEXT-DAY shipping.

I placed a pre-order for Sony's Wolverine from Game as they had the physical copy available. Watching the pre release videos and reviews of the game, I promptly decided to cancel it. This was on the Friday morning with the game being released the following Tuesday. I received the email acknowledging my cancellation and informing me that it was being processed. I then received an email on Monday morning from Evri saying that they were expecting my parcel from Game. I checked my account and the game was still pending despite being cancelled, so I cancelled it again and, again, received the generic "processing" email. I then got an email from Game on Tuesday telling me that my order had gone through and they had taken my money and the game would be delivered that day. I tried to find any way to contact Game, but they only have a useless AI bot that couldn't find it's backside with both hands and a map. I resigned myself to receiving the game and returning it, only to discover that I have to pay for return postage for a game that I have cancelled and you haven't sorted out! Whilst waiting for a game I didn't want to turn up, I get another email from Game telling me that they have seen my cancellation email and have ordered Evri to send the parcel back to them and I'd get a refund in the next few weeks. I then got several snotty emails from Evri telling me that they couldn't deliver my parcel because of something I had done!!! I have learned my lesson and will NEVER use this awful company again.

Google searched fire emblem fortunes weave dagdan collection and says in stock on the link when I click to add to bag it says out of stock. Thanks for getting my hopes up. FIX YOUR WEBSITE

Arrived on release day, early afternoon. Reasonable amount of packaging and item in perfect condition.

Not good my item arrived and when I opened the envelope the game was crushed inside. I went to use the live chat bot but when prompted to use continue to send pictures it kept kicking me out I have now emailed Game and I am currently waiting for a response

Ordered a ps5 console from game ,,came next day great delivery in fact. ,,you worry buying on line big items but game are first class in fact

Game not arrived at estimated time. I am left with downloading the game online and returning the game unopened.

Very good customer service and fast delivery.

The game has been delivered on time and in great condition as always always a great service from Game highly recommended

I purchased the "Magic the Gathering Magic: The Gathering The Hobbit Scene Boxes - Assortment" which clearly stated in the product description that this came with both the “Crack the Plates” and “Treasures of Smaug”.
​When this arrived my parcel only contained the “Treasures of Smaug” scene box.
​I am very dissatisfied with this as on the game.co.uk website it clearly stated this was for both scene boxes in the product description and on my order, stating “boxes”.
​This was meant as a gift for a family members birthday which now has 1 of the items delayed.
I would not trust buying any product from game.co.uk in the future.

Well I tried cancelling an order, there is no option to cancel the order. So submitted two forms, both ignored.
Emails ignored.
Web chat, apparently sorted it. But I get a notification saying that it's been dispatched.

So yeah, wonderful service.