GAME Reviews 

34,578
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, most reviewers were unhappy with their experience overall. Customers frequently received products in unacceptable or damaged condition, often unsealed or used despite being listed as new. Many encountered significant order issues, such as undelivered pre-orders, missing gift cards, or incorrect items. Delivery services were problematic, with parcels often lost, delayed, or sent to the wrong address, even with paid express shipping. Conversely, some customers noted positive aspects, including prompt and fast delivery, with items often arriving on time or earlier than expected. Some reviewers also appreciated good communication and service, finding competitive prices and a good selection of products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, particularly regarding collector's... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising good prices, great customer... See more

Service

People report ambiguous experiences with service, with many customers praising the great service, ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

One of Three products arrived in a totally unacceptable condition Second product arrived in poor condition Third was in perfect condition An ongoing dispute with Game customer service,... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(34,578)

668 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

disgrace

the item which are quite heavy
came in a plastic bag and the bag was ripped and left on my door step to get wet all the items looked like they had been stood on multiple time

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Pre ordered game 2 mouths before…

Pre-ordered game 2 months before release, and dose not come on release day, with spending £5 for delivery, with this is not the only time game has started to go well just bad with delevry with my my last order was wores(about 9 mouths ago), with the game i pre oreded again, not even get shipped just cancelled one week later of trying to get a message to them about it with not getting anyone sending anythingback, with just cassling it one week later no reason sent to me why?

with i try and get games from well game and HMV and Ebuyer and such and not use places like Amazon with not wanting to support them, but stuff like this happning makes it hard to even want to use them, so do not order anything if you think it will come in less than 3 days of coming out, or being orderd, with I will just not use game anymore with it is a shame with having good memrys or being a teen and getting the games with them sending it with Ryal mail with in getting to me the next day, with that was 10 years ago, with now its just sucks, and let it die.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Since GAME was taken over by Sports Direct

Since GAME was taken over by Sports Direct the service has been an absolute joke. Sports Direct have always been a cheap and useless company, but now GAME has become the same.

I have been going to game for as long as I can remember and unfortunately, now that all the independent GAME stores have closed, I won't be buying from them. Received poorly packed products since the take over and before it was always secure and well packaged.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Broken Promise

Really wish you hadn't chosen Evri to diliver my copy of Halo combat evolved. I've just received an email from them stating that I'm unlikely to receive it anytime soon and upto no later than 9pm tomorrow! Having paid £4.95 for delivery I would have expected it to arrive on launch day as promised by yourselves.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Bought games in clearance

Bought games in clearance. Most fine but sent me a second hand opened (and scratched) game within them which is not what I bought. £5 to return it and game was £3.

July 24, 2026
Unprompted review
Rated 3 out of 5 stars

Incorrect game

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

damaged items

my items were packaged in a plastic shipping bag and came severly damaged. i would not have ordered these items if i knew they were going to come in this condition

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Do not i REPEAT DO..NOT!!!!!buy…

Do not i REPEAT DO..NOT!!!!!buy anything from this horrible crappy company. I bought four games online advertised as new ....got them delivered,one was new,the rest were second hand. Got onto customer support and they are as much help as a chocolate fire guard. Nothing sorted so stuck with second hand games ..boxes they came in damaged and cracked. If i wanted second hand trash I would go to cex...Game is the most disgusting and horrible company needs gone altogether. Administration again to get away with their debts. What an absolute s##thole of a company ...please for the love of God...everyone stop buying from them ...let them be gone!!!!!!!!!

July 21, 2026
Unprompted review

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