I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more
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Company details
About GAME
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- www.game.co.uk
Asks customers to review
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Hasn’t replied to negative reviews
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Let down by their choice of delivery partner
Unfortunately their use of evri let's down game. It's now 4 days after expected delivery and still nothing.
Evri is known to be bad so this is inexcusable
Otherwise game experience is ok, can't comment on it really as I've still not gotten anything
Great service from GAME
Amazing service so delighted
Excellent service and so easy to order from. Purchased at 6.30pm delivered by 11.50 next morning so quickly and item so well packed. Honestly would highly recommend. Well done and can't wait to order from Again.
Very good price and delivery
Placed a preorder and it was dispatched…
Placed a preorder and it was dispatched on time and delivered quickly. Very happy with the service.
They left the parcel with evri
They left the parcel with evri, enough said
Switch2
Ordering online was straightforward and easy to process, website clear. My order camec3 days early. Great service overall
Very poor packaging
Fast delivery, but items arrived with heavily damaged packaging, order packed in a plain plastic bag with no bubblewrap/protection at all
Never received digital gift card
Buying was easy, waiting is not
Buying the game was easy, waiting on it hasn’t been. The game was released on the 7th and it’s now the 9th and I don’t know if it will be here today. I don’t live far from a couple of game stores so I don’t see how it’s taking this long
GAME is an excellent and outstanding…Brilliant Company in every way
GAME is an excellent and outstanding company in every way I found what my son wanted yay! and the prices are great and delivery was quick thankyou GAME and I very highly more than 💯💯💯💯 recommend GAME thankyou for an excellent and outstanding service in every way.😊👍💋
Why use Evri to deliver one game
Why use Evri to deliver one game? Given the £4.99 delivery charge why not use Royal Mail Tracked 24, faster and potentially cheaper.
They sent a second hand game
They sent a second hand game, which was not stated online to be so.
The box was not closed properly, with a security seal to seal it and the disc was not secure in the box, it was moving about.
Not acceptable for the 10km journey it made.
Slight ding in the DND book but…
Slight ding in the DND book but otherwise fine
Unfortunately had some bad experiences receiving items
Unfortunately, on several occasions items were lost in transit from the UK to Australia and then delivered to a storage facility nowhere near my delivery address.
GAME uses a company called DAI post, who have repeatedly misplaced our items. When we went to pick up items from their storage facility, staff had left over an hour early from their business closing time so I had wasted my time driving all the way there. I tried contacting GAME but was told to contact DAI Post who were also of no help. Will only be buying from GAME again if they choose another courier provider.
Promised they would cancel order, lied.
Promised they would cancel order, then got shipping confirmation a few hours later.
Game has gone downhill in resent years
Game has gone downhill in resent years, they no longer have a rewards platform and most games can be found cheaper on other sites, also if you have an issue it’s hard to get it resolved. Sad to see but their just not standing out form the crowd anymore.
Game standards have gone really low
Game standards have gone really low
Brought the set of sfc tmnt statues and the quality is more 2nd hand than brand new I would have been better to find these in the bin than buying them from game
The boxes look like someone been using them like a football and customer service are no better then the quality of the items
Being told it all about the product and not the box and they were ship out in a plastic bag and not a box which would have protected them plus if these was in store they would have been in there clearance section and not sold at full price because of the packaging
Package is going to the wrong address.
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