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Review summary

Created with AI, based on recent reviews

Considering 660 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with product quality, reporting items arriving damaged, opened, or not as described, even when sold as new. There were also frequent complaints about delivery services, including late arrivals, incorrect addresses, and issues with pre-orders not being fulfilled or communicated effectively. People often found the customer service unhelpful, particularly when trying to resolve problems with orders, refunds, or gift vouchers. Conversely, a small portion of people felt satisfied with their purchases, noting good prices, quick delivery, and effective communication from the company. Some reviewers also appreciated the speed of delivery and the overall service, with items arriving earlier than expected and in good condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Price

Consumers find price to be ambiguous, with many praising good prices, bargains, and competitive pricing for... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, citing great,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list. I... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 1 out of 5 stars

Avoid GAME for preorders as they take your money and then don’t deliver or even notify you to tell you what’s going on with your order. Preordered items a month before launch, payment taken imm... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(34,527)

621 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Let down by their choice of delivery partner

Unfortunately their use of evri let's down game. It's now 4 days after expected delivery and still nothing.

Evri is known to be bad so this is inexcusable

Otherwise game experience is ok, can't comment on it really as I've still not gotten anything

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service so delighted

Excellent service and so easy to order from. Purchased at 6.30pm delivered by 11.50 next morning so quickly and item so well packed. Honestly would highly recommend. Well done and can't wait to order from Again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Switch2

Ordering online was straightforward and easy to process, website clear. My order camec3 days early. Great service overall

April 12, 2026
Unprompted review
Rated 2 out of 5 stars

Very poor packaging

Fast delivery, but items arrived with heavily damaged packaging, order packed in a plain plastic bag with no bubblewrap/protection at all

April 10, 2026
Unprompted review
Rated 2 out of 5 stars

Buying was easy, waiting is not

Buying the game was easy, waiting on it hasn’t been. The game was released on the 7th and it’s now the 9th and I don’t know if it will be here today. I don’t live far from a couple of game stores so I don’t see how it’s taking this long

April 7, 2026
Unprompted review
Rated 2 out of 5 stars

They sent a second hand game

They sent a second hand game, which was not stated online to be so.
The box was not closed properly, with a security seal to seal it and the disc was not secure in the box, it was moving about.
Not acceptable for the 10km journey it made.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately had some bad experiences receiving items

Unfortunately, on several occasions items were lost in transit from the UK to Australia and then delivered to a storage facility nowhere near my delivery address.
GAME uses a company called DAI post, who have repeatedly misplaced our items. When we went to pick up items from their storage facility, staff had left over an hour early from their business closing time so I had wasted my time driving all the way there. I tried contacting GAME but was told to contact DAI Post who were also of no help. Will only be buying from GAME again if they choose another courier provider.

April 26, 2025
Rated 2 out of 5 stars

Game has gone downhill in resent years

Game has gone downhill in resent years, they no longer have a rewards platform and most games can be found cheaper on other sites, also if you have an issue it’s hard to get it resolved. Sad to see but their just not standing out form the crowd anymore.

May 1, 2025
Rated 1 out of 5 stars

Game standards have gone really low

Game standards have gone really low
Brought the set of sfc tmnt statues and the quality is more 2nd hand than brand new I would have been better to find these in the bin than buying them from game
The boxes look like someone been using them like a football and customer service are no better then the quality of the items
Being told it all about the product and not the box and they were ship out in a plastic bag and not a box which would have protected them plus if these was in store they would have been in there clearance section and not sold at full price because of the packaging

March 28, 2026
Unprompted review

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