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Review summary

Created with AI, based on recent reviews

Considering 660 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with product quality, reporting items arriving damaged, opened, or not as described, even when sold as new. There were also frequent complaints about delivery services, including late arrivals, incorrect addresses, and issues with pre-orders not being fulfilled or communicated effectively. People often found the customer service unhelpful, particularly when trying to resolve problems with orders, refunds, or gift vouchers. Conversely, a small portion of people felt satisfied with their purchases, noting good prices, quick delivery, and effective communication from the company. Some reviewers also appreciated the speed of delivery and the overall service, with items arriving earlier than expected and in good condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Price

Consumers find price to be ambiguous, with many praising good prices, bargains, and competitive pricing for... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, citing great,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list. I... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 1 out of 5 stars

Avoid GAME for preorders as they take your money and then don’t deliver or even notify you to tell you what’s going on with your order. Preordered items a month before launch, payment taken imm... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,527)

621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

GAME isn't GAME anymore and that's sad

If it wasn't for the fact that I was given Game Vouchers as a gift I would not have shopped here. Game used to be the place to go for games. They would host exclusive previews, midnight releases and made a real fuss about day one games. Now it's just a small corner ditched in the corner of sports direct. The loyalty scheme has been removed, the trade in option..gone. The lack of available Playstation stock is laughable. I'm not sure if there is an ongoing dispute with playstation but your variety with Sony products is shocking. Luckily I have both playstation and Xbox so I was able to buy Crimson Desert on Xbox. This experience in itself was terrible.. popped into your game concession in sports direct Plymouth, no staff there to help, only sports direct staff. Maybe you've removed game staff and just man it with sports direct staff but we used to rely on the game reps for advice and tips. Anyway, I asked a staff member if they had Crimson Desert and their response was 'if it's not on the shelf we don't have it'. Didn't even bother to look for it in stock. So I ordered on the game website... Delivery charge to home.. £4.99, ordered to store..£4.99, pick up point £4.99. I can't believe a business as big as Sports direct (and yes I know you owns it and what else forms the group) charge you to pick your own game up from a store bang in the middle of town where you also have to pay for parking or public transport. There is no incentive to come to into store any more and that is a shame.

I can say with confidence, I will never shop at game again. Working in retail for many a year, I applied to work at game due to it's reputation and market leading. Now, I wouldn't ever step foot into a concession again.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Magic the Gathering MTG Magic

Ordered Magic the Gathering MTG Magic: The Gathering (MTG): Teenage Mutant Ninja Turtles Pizza Bundle received the order today and found that one side of the box the seal had been broken as if the box had been tampered with the other side the seal is intact. I don’t why they would send out a order with a broken seal. Very Poor from Game

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

I have to leave 1 one star as I can't…

I have to leave 1 one star as I can't leave zero. It's impossible to contact this company to inform them that I was hacked and someone made fraudulent purchases using my account and they're happily giving stolen goods to thieves. I assume they allow this all the time, despite the fact that they'll ultimately get ripped off too.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great

I found ordering easy and delivery went smoothly

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Useless go elsewhere Spent 2 weeks back and forth emailing…

Spent 2 weeks back and forth emailing enquiring about specific games what comes with it never got an actual answer just days of no replies and being asked serial numbers product codes wrong info etc etc. leicester stores are a shambles along with sports direct just smashed packaging used items back on the floor. finally gave up waiting for an answer and just ordered the items turned up today in a plastic bag unsurprisingly the games are smashed to pieces and special edition squashed and ruined. Now ive gotta go back through there online form log a ticket and wait weeks to get something sorted. I mean im not surprised u have gone bust and going bust again.

March 15, 2026
Unprompted review
Rated 2 out of 5 stars

Not happy paid extra for quick delivery…

Not happy paid extra for quick delivery for the weekend and still dont have my game 2 days later and if I dont get it by in the next two days i might as well of not paid extra as the cheap delivery time would of been this feel scammed

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Game are a great company to buy from

Game are a great company to buy from, I do wish they did more deals on pre-orders like you get on PlayStation but that’s just a personal bug bear. When needing help the customer service is great and can’t thank them enough

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Easy website to browse

Easy website to browse. Found what I was looking for. Different payments offered allowing ease to pay. Quick to update and let me know of any changes.

March 19, 2026
Unprompted review
Rated 2 out of 5 stars

The game just doesnt run

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list.

I am emailing game support at the moment trying to ascertain what the hell is happening. Not good for a game I pre-ordered 2-3 months ago and now find it is reduced from what I paid only to discover it wont run.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. They had a banner advertising if you ordered crimson desert by 9pm you would get next day delivery. It said nothing about having to pay for the delivery, I tried to cancel my order but magically 5 mins after sending them an email the order was processing so it could not be cancelled. So now I have a game I wanted on day of release arriving by next Wednesday and I then have to send it back even though it is your false advertising that got me in this mess in the first place!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

“Brand New” doesn’t mean new

Bought a “mint” copy of a ps4 game online, while it arrived quickly the game was sealed with security protected stickers (A control copy of the game) - incredibly scratched up and had three (3) different prices on the case. The case also arrived covered in dirt - despite being sent in adequate packaging.

The disc is loose inside the case which is dented and heavily scratched. I have not unsealed the item due to knowing that GAME will unlikely accept a return if I do so.

If I wanted a game in this condition I would have purchased it second hand, elsewhere as GAME should no longer stock them (or so I was lead to believe).

March 13, 2026
Unprompted review

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