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Review summary

Created with AI, based on recent reviews

Considering 660 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with product quality, reporting items arriving damaged, opened, or not as described, even when sold as new. There were also frequent complaints about delivery services, including late arrivals, incorrect addresses, and issues with pre-orders not being fulfilled or communicated effectively. People often found the customer service unhelpful, particularly when trying to resolve problems with orders, refunds, or gift vouchers. Conversely, a small portion of people felt satisfied with their purchases, noting good prices, quick delivery, and effective communication from the company. Some reviewers also appreciated the speed of delivery and the overall service, with items arriving earlier than expected and in good condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Price

Consumers find price to be ambiguous, with many praising good prices, bargains, and competitive pricing for... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, citing great,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list. I... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 1 out of 5 stars

Avoid GAME for preorders as they take your money and then don’t deliver or even notify you to tell you what’s going on with your order. Preordered items a month before launch, payment taken imm... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(34,527)

621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy to order, good communication. Despite being well packaged, box to item was damaged slightly squashed and ripped at the bottom which is a shame as it’s a present

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

I preordered a game that came out on…

I preordered a game that came out on the 5th of March and had next day delivery so I would get it as soon as possible. For some reason the game was never given to the courier and GAMEs customer service won’t tell me what’s going on other than to keep an eye on the tracking. I’ve never had such terrible service with GAME, especially with their preorders which usually arrive on the day of release. Should’ve saved myself the trouble and ordered it as a digital game because this is actually ridiculous.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Donkey Kong Bonanza for my sons…

Ordered Donkey Kong Bonanza for my sons 11th Birthday and the game was here rapid , really good reviews and helpful company miss the days of going into my local game store and grabbing a game , not a fan of digital downloads but i guess that’s the future now.
Thankyou to everyone at Game , outstanding service 👍

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Collectors Beware: Shipped a damaged "Collector’s Edition" and refused an exchange

I am writing this out of pure frustration after being trapped in a customer service loop. I purchased a Lego Collector’s Edition set, but the experience has been anything but "premium."
The Issue:
The Lego box arrived with a clean slice from a craft knife/box cutter across the side. The outer shipping bag was perfectly intact, which proves this was damaged in their warehouse by a staff member and packed anyway. For a collector, a slashed box significantly devalues the set, yet they shipped it as "New."
The Service (or lack thereof):
I have sent three emails and filed an initial report via their website. Despite providing clear photos of the damage in every single communication, I keep receiving "templated" responses asking for the same photos I’ve already sent.
The Refusal:
They are currently refusing to exchange the item. It is clear they do not understand (or care) that for Collector’s Editions, the box condition is part of the product. To be told they won't replace an item that was clearly damaged by their own warehouse team before shipping is a total disgrace.
I have already provided the evidence multiple times. I shouldn't have to fight this hard for a company to fix their own blatant mistake.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed

Really disappointed. Ordered so that delivery went to our local post office, which shows on the docs online. However whoever packed my order printed delivery label for my home address. I work all week and my front door opens straight onto our road. I was extremely lucky that the parcel was still there when I got home at 6.00 pm. I will never order from you again. Again really disappointed.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Advert for Marvel Legends

I was expecting the complete set of Marvel Legends but only got 1 figure. I have raised this with Advertising Standards Agency who have found you in breach of their regulations. As at 4th March I still have not received the other 6 figures in the set.
I notice you have changed the advert but only to reduce the selling price. Nothing else as required by the ASA.

November 23, 2025
Unprompted review

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