I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more
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Company details
About GAME
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- www.game.co.uk
Asks customers to review
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Hasn’t replied to negative reviews
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Excellent service
Excellent service. Prompt delivery and they keep you updated on everything
Expensive and slow delivery
Whilst I have always supported Game, I would question the £5 delivery charge - for the slowest delivery in the world. Currently you can order off Amazon and receive many items same day for free delivery, so why is game so expensive.
Terrible delivery
Terrible delivery. Paid for next day delivery and all I’ve been told is there is an issue at the main depot. This is the second time this has happened. Won’t buy from here again
Easy to use interface with good options…
Easy to use interface with good options for delivery.
0 stars if I could
0 stars if I could. Pre ordered a game and paid the £4.99 delivery and it was only dispatched on day of the games release. 2 days later the parcel is still "processing at the hub" despite being on 48 hour delivery. Probably won't receive it for another 2 days, should have used a different retailer
There is no point pre-ordering from here anymore the service is unreliable.
Good honest service
Had a few problems with an order , the first person i spoke to was dismissive and didn’t help , but the second person was fantastic and the problem was rectified. I reordered and received my package today without issue , so im happy
Always satisfied with this Company
Always satisfied with this Company. Never had a problem
Broken promises
Promised delivery on release day but it failed to arrive.
NEVER ON TIME!
I never receive my pre orders on time even when I pay extra to try to ensure delivery as I just did with this order GAME40000131623352. Once I have received my last pre order I am never using Game again. There service is at least ten times worse than when it was under the last ownership, I have come to the end of the line as far as Game is concerned.
Their service is practically none existent and at todays prices I'm not having it. I can buy a game from Amazon, and have on occasion and will get it the next day, you can give Game 3 months notice on a pre-order and you will still receive it later than advertised. My recommendation is don't buy from Game.
I have still not received my order yet!...Game are pathetic & I am surprised they are even still in business.
W delivery times
Pre ordered game arrived early on day…
Pre ordered game arrived early on day of release! All good
Paid for delivery on release date only…
Paid for delivery on release date only to be told will not be arriving on said day
They're using the worst delivery…
They're using the worst delivery company: Evry. My parcel is delayed as expected, I will be lucky if it will even be delivered. Next time I'll be buying from Amazon.
No issues manage to get the product I…
No issues manage to get the product I wanted before selling out
Good all round
Easy to use website, no problem finding what I wanted, and easy check out too. No problems at all
Terrible experience with game
Terrible experience with game.
Purchased a voucher as a gift from multiple family members so daughter could purchase a ps5 for her birthday gift. Online said they were in stock, paid next day delivery, nearly three weeks later no delivery, nobody answering the phones, only and email response from customer services which took days. Multiple requests to speak to somebody on the phone was never fulfilled.
I had to eventually cancel the order and wait almost a week for a refund and a new voucher to finally be able to re order the ps5 which is hopefully arriving this week. So frustrating and disappointing that we had no gift to give my daughter until 3 weeks after her birthday. Never again.
Rainbow six extraction case is damaged
Rainbow six extraction case is damaged, with a significant crack on the outer case. Doesn't appear to be a new product.
Product I bought didn’t work, one of the reasons I bought it from this company was quick turnaround. Didn’t work, now got to wait basically 3 weeks for refund which it’s guaranteed.
Product I bought didn’t work,
Would put 0 stars but cant i payed 12…
Would put 0 stars but cant i payed 12 pound for both orders to be delivered next day but none of them have been delivered next day
Used games being sold as new
Used games being sold as new. Worst purchase I ever had.
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