I’m delighted to have just taken delivery of a new Rock-Ola vinyl bubbler. And while it is a thing of beauty, the story of its journey from purchase to delivery is a story of two halves! For thi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About The Games Room Company
Written by the company
We are a family-owned business run by husband and wife team, Alexander & Olivia Walder-Smith. Alexander has had over 25 years’ experience in the gaming and music industry (formerly running his family’s commercial games business), while Creative Director Olivia was a protégé of Chester Jones, the renowned London Interior Designer. Alexander has used his experience to diversify the company’s main activity in manufacturing and supplying vintage and contemporary games.
Our product range includes;
Jukeboxes (new and vintage)
Pool Tables
Foosball Tables
Tables Tennis Tables
Pinball Tables (new and vintage)
Shuffleboard Tables
Arcade Games (new and vintage)
Vintage Vending Products
Vintage Interior Products
& more...
Contact info
Redlands Farm, Lyne Lane, GU25 4ES, Virginia Water, United Kingdom
- 01932 568414
- info@gamesroomcompany.com
- www.gamesroomcompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Black Knight 2000 - great work!
Super effort by all the team to find me a Black Knight 2000 pinball machine, fully refurbish and deliver and setup for me. They kept me informed throughout and I’m really pleased with the service and finished product. Highly recommend these guys.

Reply from The Games Room Company
Vintage Bar Billiard Table
Searched for a Vintage Bar Billiard table for quite a while, found The Games Room Company had a recondition one already in stock in the showroom. Visited the showroom which is mind blowingly good :) inhouse restoration was perfect and I purchased there and then.
Delivery was on time and the guys levelled and set it all up ready to play. First Class Service.
Great service from start to finish
Big thank you to Claire for helping us with our purchase (pool table and table football) and all the kind follow ups, Brexit and the pandemic didn’t help lead times but we were always updated and delivery was seamless and the guys installing it brilliant.
Great customer service
Great customer service
Bob knows his product and bespoke service is not an issue
good attention to detail
worth going to the showroom
commercially competitive with other companies

Reply from The Games Room Company
Epic restoration and service. 5 Star!
What a spectacular experience from start to finish. We could not be more pleased.
Everyone has been very friendly throughout and the finished product was delivered on time and looking better than new. First class =)
An Excellent Service
An Excellent Service. We recently brought a Sulpie foosball table from Claire at The Games Room Company, who professionally assisted from the start, dealing with my research questions and ensured it was delivered on time and in line with our house renovation programme. The table is of exceptional quality and the team who delivered and built it were very professional.
Claire and the team at the games company have indeed exceeded my expectations.
Thank you. Rob, Ralph and Kim

Reply from The Games Room Company
Wow!!!
Wow! What can I say?! Everything about this company is amazing! From choosing our pool table with the help of the wonderful and knowledgeable Claire, the excellent customer service and speedy email responses to the great guys who came and set it all up for us. Nothing is too much for The Games Room company. We love our table and would 100% recommend.

Reply from The Games Room Company
The very best
Unique and amazing products built beautifully to order and installed by helpful enthusiasts. Nothing but good things to say!

Reply from The Games Room Company
We just purchased the Aramith Fusion…
We just purchased the Aramith Fusion Pool Dining table from the Games Room Company and have to say the customer service was first class. The table is good quality and easy to adjust from Dining to Pool table height and you could easily fit 8-10 people round it. Throughly recommend this company and their product.

Reply from The Games Room Company
I have recently purchased a pool table…
I have recently purchased a pool table from The Games. I am delighted with the product and customer service has been outstanding throughout the process. We spent sone time deciding and never felt rushed into buying.
E-Mails were answered immediately.
Delivery and instillation was 1st Class.
Thank you for making my buying experience such a good one.
Many thanks
John Trehern

Reply from The Games Room Company
Vintage Brilliance
As a special birthday gift I purchased Retro conversion Arcade cocktail table
After a lot of research on types of machines this was the real McCoy
The added benefit is that whilst you have the vintage cabinet ( which is fully refurbished) is that it is loaded with 60 games
I am loving the variety and the introduction to games I forgot about or ones I am being introduced to . I originally wanted this because of Galaxian but when I met the Galaga I was more impressed. Bob Brinklow gave great service throughout
The drop to 4 stars is because Galaxian only gives you 2 life’s and that the high score memory restarts every time you switch on
Overall delighted with the purchase and would highly recommend 😎🤘

Reply from The Games Room Company
Extremely friendly team who always go…
Extremely friendly team who always go out of their way to deliver your expectations. It’s refreshing to receive a great product and great service!
A big thank you to the games room…
A big thank you to the games room company
We bought a English Sam leisure pool table and a foosball table. A special thank you to Claire and John who looked after us from start to finish many thanks highly recommend.🙂🙂🙂

Reply from The Games Room Company
Hadoken!
Absolute superb machine and not only a blast back to the past, but an amazing introduction for the ‘new generation’. Instructions to set up were clear and it was built in less than 45 minutes. Good construction and put to the test with two young boys battling as ‘Ryu and Ken’. Can’t recommend the company and unit enough. Easy ordering process, quick delivery and again, all ready to go in less than an hour from unpacking. Now just to save up for a jukebox =)
Bucket List Dream Come True...
Finally a dream has come true... my very own Rock-Ola Vinyl 45 Bubbler. I see and play it every single day and it makes my life so much happier. I charge 50p for one play and a £1 for three plays. All monies will go to Hospital Radio Bedside in Bournemouth at the end of each year. Should have traded in my old Wurlitzer years ago.
It really has added a wonderful positive quality to my life and makes me smile.
If you are looking to enjoy a better quality of life playing all your favourite music - when it suits you then take my advice and treat yourself... trust me it will change your life for the better. A huge Thanks to Bob Brinklow the man who makes customers VERY happy.
Barbara Fowler
Bournemouth

Reply from The Games Room Company
I purchased an original early 1960’s…
I purchased an original early 1960’s jukebox from The Games Room Company last year. I am totally thrilled with it and would like to recommend the company for their magnificent service.
The excitement of a visit to the premises will be obvious from their photos gallery so I would prefer to comment on the friendly and helpful meeting with the team.
After a warm welcome from Claire, I was shown all the jukeboxes by Alexander and he was happy and proud to demonstrate many other amazing items to make my visit so interesting and enjoyable. Probably the highlight however was being introduced to the very clever and dedicated engineers working on restoring these incredible machines. I’m so grateful for their knowledge and skill enabling me to be able to have my very own vinyl jukebox.
Claire was absolutely lovely with her communication leading up to the delivery and with all the information on warranty after sales service etc.
My best wishes to the whole team and all who decide to give them a visit after reading my review.
Andy Dickson

Reply from The Games Room Company
Refurbished Rock-Ola CD Jukebox
I ordered a refurbished Rock-Ola CD jukebox from Games Room Company as I'd been considering taking the plunge for while.
I found the whole experience very easy and received a very professional service from enquiry to installation.
The unit looks great and you couldn't tell it was refurbished as the standard is so high.
I would totally recommend Games Room to others if they are looking for that special luxury in life!
Thanks Games Room, a job well done!

Reply from The Games Room Company
They were absolutely brilliant from…
They were absolutely brilliant from start to finish. Went far and beyond for a smooth delivery and even fully dismantled the piece and reassembled. Claire in the showroom is outstanding and so are the rest of the staff. I wish all retail experiences were like this.

Reply from The Games Room Company
Fantastic customer service and accurate…
Fantastic customer service and accurate quick delivery- very happy customer!

Reply from The Games Room Company
Refurbished Supreme Prince pool table
My brother and I built a log cabin man-cave at the rear of his garden 12 months ago, but we were missing a pool table. Due to Covid it had been difficult to source a quality pool table, until my daughter saw The Games Room Company on tv last week. One week later my brother is the proud owner of a Supreme Prince refurbished pool table, which looks like new ! Excellent customer service from Claire, John, Pieter (and his younger colleague). I would highly recommend The Games Room Company 😊

Reply from The Games Room Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







