The Games Room Company Reviews 

331
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the incredibly helpful staff and the wonderful quality of the products when they finally arrive safely at their homes. Many people find the support team extremely knowledgeable and always ready to assist with any setup, ongoing maintenance, or technical questions. Some reviewers were not happy with severe delivery delays and extremely poor communication regarding the status of their orders. A few other people also felt that the complete lack of prompt updates and the excessively long waiting times made the entire purchasing process quite frustrating and stressful.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. Consumers who... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely knowledgeable,... See more

Order

People report ambiguous experiences with order, reflecting widespread frustration over significant delays and... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported extreme delays,... See more

Service

Clients share positive opinions on service, highlighting excellent support and prompt issue resolution.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m delighted to have just taken delivery of a new Rock-Ola vinyl bubbler. And while it is a thing of beauty, the story of its journey from purchase to delivery is a story of two halves! For thi... See more

Rated 4 out of 5 stars

I bought three items from GRC. A Rock Ola jukebox, a Sulpie table football table and a darts board cabinet. Having completed a lot of research around the products I knew that they were what I wa... See more

Rated 4 out of 5 stars

I posted a review yesterday and promptly received a call from the owner, Harry. He was very understanding and addressed my concerns. I do feel he addressed the issues and lessened my fears. He was v... See more

Rated 4 out of 5 stars

Despite a delay because of unavailability of certain electronic parts we were very happy to take delivery of our Bubble Jukebox on Christmas Eve. It is fab-u- lous. We had family round for Christmas... See more


Company details

  1. Gaming service Provider

About The Games Room Company

Written by the company

We are a family-owned business run by husband and wife team, Alexander & Olivia Walder-Smith. Alexander has had over 25 years’ experience in the gaming and music industry (formerly running his family’s commercial games business), while Creative Director Olivia was a protégé of Chester Jones, the renowned London Interior Designer. Alexander has used his experience to diversify the company’s main activity in manufacturing and supplying vintage and contemporary games. Our product range includes; Jukeboxes (new and vintage) Pool Tables Foosball Tables Tables Tennis Tables Pinball Tables (new and vintage) Shuffleboard Tables Arcade Games (new and vintage) Vintage Vending Products Vintage Interior Products & more...
Shop Pool Tables
Shop Jukeboxes
Shop Pinball Tables
Shop Ping Pong
Shop Arcade Machines
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Contact info

3.1

Average

TrustScore 3 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.1

All reviews

(331)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Black Knight 2000 - great work!

Super effort by all the team to find me a Black Knight 2000 pinball machine, fully refurbish and deliver and setup for me. They kept me informed throughout and I’m really pleased with the service and finished product. Highly recommend these guys.

October 29, 2021
Unprompted review
The Games Room Company logo

Reply from The Games Room Company

Thank you so much for your feedback Jonathan it is much appreciated. We hope that you and your family enjoy the Pinball machine and we hope to hear from you again soon,

Regards

Bob & The Games Room Company Team

Rated 5 out of 5 stars

Vintage Bar Billiard Table

Searched for a Vintage Bar Billiard table for quite a while, found The Games Room Company had a recondition one already in stock in the showroom. Visited the showroom which is mind blowingly good :) inhouse restoration was perfect and I purchased there and then.
Delivery was on time and the guys levelled and set it all up ready to play. First Class Service.

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Big thank you to Claire for helping us with our purchase (pool table and table football) and all the kind follow ups, Brexit and the pandemic didn’t help lead times but we were always updated and delivery was seamless and the guys installing it brilliant.

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service
Bob knows his product and bespoke service is not an issue
good attention to detail
worth going to the showroom
commercially competitive with other companies

July 31, 2021
Unprompted review
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Reply from The Games Room Company

Thank you so much for your feedback Rowan it is much appreciated. We do hope that your RS Barcelona products provide many hours of entertainment. I hope to hear from you again soon,

Regards

Bob & The Games Room Company Team

Rated 5 out of 5 stars

Epic restoration and service. 5 Star!

What a spectacular experience from start to finish. We could not be more pleased.
Everyone has been very friendly throughout and the finished product was delivered on time and looking better than new. First class =)

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

An Excellent Service

An Excellent Service. We recently brought a Sulpie foosball table from Claire at The Games Room Company, who professionally assisted from the start, dealing with my research questions and ensured it was delivered on time and in line with our house renovation programme. The table is of exceptional quality and the team who delivered and built it were very professional.

Claire and the team at the games company have indeed exceeded my expectations.

Thank you. Rob, Ralph and Kim

July 4, 2021
Unprompted review
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Reply from The Games Room Company

Apologies for the late reply. Thank you so much for your lovely comments and the special mention of course! Please do pop in to see us if you are ever down this way. With very best wishes from Claire & The Games Room Company Team

Rated 5 out of 5 stars

Wow!!!

Wow! What can I say?! Everything about this company is amazing! From choosing our pool table with the help of the wonderful and knowledgeable Claire, the excellent customer service and speedy email responses to the great guys who came and set it all up for us. Nothing is too much for The Games Room company. We love our table and would 100% recommend.

June 5, 2021
Unprompted review
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Reply from The Games Room Company

Hi Leona, thanks so much for wonderful comments and the special mention of course!! Your table looks amazing in your new extension .. all that blood, sweat and tears has really paid off .. well done. Please do pop in again if you are ever down this way.
Warmest wishes. Claire & The Games Room Company Team

Rated 5 out of 5 stars

The very best

Unique and amazing products built beautifully to order and installed by helpful enthusiasts. Nothing but good things to say!

June 2, 2021
Unprompted review
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Reply from The Games Room Company

Hi Brian, thank you so much for the great review .. it really was a pleasure dealing with you and your wonderful team. Enjoy your new toys!
All the very best. Claire & The Games Room Company Team

Rated 5 out of 5 stars

We just purchased the Aramith Fusion…

We just purchased the Aramith Fusion Pool Dining table from the Games Room Company and have to say the customer service was first class. The table is good quality and easy to adjust from Dining to Pool table height and you could easily fit 8-10 people round it. Throughly recommend this company and their product.

June 2, 2021
Unprompted review
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Reply from The Games Room Company

Hi there Helen, we are delighted to hear that you are enjoying your new Fusion Pool Dining Table .. the White Gloss Finish with Electric Blue Cloth looks fabulous - great choice. Please do come and visit us if you are ever over this way.
Warmest regards. Claire & The Games Room Company Team

Rated 5 out of 5 stars

I have recently purchased a pool table…

I have recently purchased a pool table from The Games. I am delighted with the product and customer service has been outstanding throughout the process. We spent sone time deciding and never felt rushed into buying.
E-Mails were answered immediately.
Delivery and instillation was 1st Class.
Thank you for making my buying experience such a good one.

Many thanks

John Trehern

June 1, 2021
Unprompted review
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Reply from The Games Room Company

Hi John Many thanks for your lovely review. We are so pleased to hear that you have had a pleasurable experience .. I am sure your pool table looks great. Please do send me over those photographs when you have a moment. I would love to see the table in situ!!
With very best wishes. Claire & The Games Room Company Team

Rated 4 out of 5 stars

Vintage Brilliance

As a special birthday gift I purchased Retro conversion Arcade cocktail table
After a lot of research on types of machines this was the real McCoy
The added benefit is that whilst you have the vintage cabinet ( which is fully refurbished) is that it is loaded with 60 games
I am loving the variety and the introduction to games I forgot about or ones I am being introduced to . I originally wanted this because of Galaxian but when I met the Galaga I was more impressed. Bob Brinklow gave great service throughout
The drop to 4 stars is because Galaxian only gives you 2 life’s and that the high score memory restarts every time you switch on
Overall delighted with the purchase and would highly recommend 😎🤘

May 18, 2021
Unprompted review
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Reply from The Games Room Company

Thank you Colin for taking the time to send us your feedback and we are delighted that the retro cocktail table is living up to expectations!
We will look into the Galaxian native settings and come back to you about this separately, once again thank you!
regards,
Bob

Rated 5 out of 5 stars

A big thank you to the games room…

A big thank you to the games room company
We bought a English Sam leisure pool table and a foosball table. A special thank you to Claire and John who looked after us from start to finish many thanks highly recommend.🙂🙂🙂

May 6, 2021
Unprompted review
The Games Room Company logo

Reply from The Games Room Company

Hi Jan, it was great to meet you and your lovely family and I hope you are still enjoying your new toys! Thank you so much for the wonderful review and if you are ever in the Weybridge area again then please do pop in. With very best wishes from Claire & The Games Room Company Team

Rated 5 out of 5 stars

Hadoken!

Absolute superb machine and not only a blast back to the past, but an amazing introduction for the ‘new generation’. Instructions to set up were clear and it was built in less than 45 minutes. Good construction and put to the test with two young boys battling as ‘Ryu and Ken’. Can’t recommend the company and unit enough. Easy ordering process, quick delivery and again, all ready to go in less than an hour from unpacking. Now just to save up for a jukebox =)

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Bucket List Dream Come True...

Finally a dream has come true... my very own Rock-Ola Vinyl 45 Bubbler. I see and play it every single day and it makes my life so much happier. I charge 50p for one play and a £1 for three plays. All monies will go to Hospital Radio Bedside in Bournemouth at the end of each year. Should have traded in my old Wurlitzer years ago.
It really has added a wonderful positive quality to my life and makes me smile.
If you are looking to enjoy a better quality of life playing all your favourite music - when it suits you then take my advice and treat yourself... trust me it will change your life for the better. A huge Thanks to Bob Brinklow the man who makes customers VERY happy.

Barbara Fowler
Bournemouth

April 28, 2021
Unprompted review
The Games Room Company logo

Reply from The Games Room Company

Wonderful news Barbara, we are delighted that you have enjoyed your experience with the Games Room and more importantly you love the new Rock-Ola vinyl jukebox! We look forward to hearing from you again soon,

regards
Bob

Rated 5 out of 5 stars

I purchased an original early 1960’s…

I purchased an original early 1960’s jukebox from The Games Room Company last year. I am totally thrilled with it and would like to recommend the company for their magnificent service.
The excitement of a visit to the premises will be obvious from their photos gallery so I would prefer to comment on the friendly and helpful meeting with the team.
After a warm welcome from Claire, I was shown all the jukeboxes by Alexander and he was happy and proud to demonstrate many other amazing items to make my visit so interesting and enjoyable. Probably the highlight however was being introduced to the very clever and dedicated engineers working on restoring these incredible machines. I’m so grateful for their knowledge and skill enabling me to be able to have my very own vinyl jukebox.
Claire was absolutely lovely with her communication leading up to the delivery and with all the information on warranty after sales service etc.
My best wishes to the whole team and all who decide to give them a visit after reading my review.

Andy Dickson

April 17, 2021
Unprompted review
The Games Room Company logo

Reply from The Games Room Company

Hi Andrew, what a wonderful review .. thank you so much!! It was a pleasure dealing with you and I am so pleased that you are thrilled with your lovely jukebox. With very best wishes to you. Claire & The Games Room Company Team

Rated 5 out of 5 stars

Refurbished Rock-Ola CD Jukebox

I ordered a refurbished Rock-Ola CD jukebox from Games Room Company as I'd been considering taking the plunge for while.

I found the whole experience very easy and received a very professional service from enquiry to installation.

The unit looks great and you couldn't tell it was refurbished as the standard is so high.

I would totally recommend Games Room to others if they are looking for that special luxury in life!

Thanks Games Room, a job well done!

April 8, 2021
Unprompted review
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Reply from The Games Room Company

Hi Jamie,

Thank you so much for taking the time to send us feedback on your experience with us at the Games Room Company, it's so refreshing to hear and makes our job even more satisfying. We hope that you enjoy your Rock-Ola Bubbler for many years to come!

regards,

Bob

Rated 5 out of 5 stars

They were absolutely brilliant from…

They were absolutely brilliant from start to finish. Went far and beyond for a smooth delivery and even fully dismantled the piece and reassembled. Claire in the showroom is outstanding and so are the rest of the staff. I wish all retail experiences were like this.

April 1, 2021
Unprompted review
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Reply from The Games Room Company

Hi Henry
Thank you so much for your wonderful review - and for the special mention of course! I am so pleased that we were able to sort out the initial teething problems quickly and I hope that you are continuing to enjoy your vintage bowling alley.
Thanks again for your business and we look forward to welcoming you back at The Games Room Company soon.
With very best wishes. Claire & The Games Room Company Team

Rated 5 out of 5 stars

Fantastic customer service and accurate…

Fantastic customer service and accurate quick delivery- very happy customer!

April 1, 2021
Unprompted review
The Games Room Company logo

Reply from The Games Room Company

Many thanks for your great review Ellen. It was a pleasure doing business with you and I hope you client is enjoying their table tennis table.
All the best.
Claire & The Games Room Company Team

Rated 5 out of 5 stars

Refurbished Supreme Prince pool table

My brother and I built a log cabin man-cave at the rear of his garden 12 months ago, but we were missing a pool table. Due to Covid it had been difficult to source a quality pool table, until my daughter saw The Games Room Company on tv last week. One week later my brother is the proud owner of a Supreme Prince refurbished pool table, which looks like new ! Excellent customer service from Claire, John, Pieter (and his younger colleague). I would highly recommend The Games Room Company 😊

March 16, 2021
Unprompted review
The Games Room Company logo

Reply from The Games Room Company

Hi Graham, thank you so much for taking the time to place this wonderful review. You didn't mention that your daughter had seen us in action on Million Pound Garages! It has been a real pleasure dealing with you Graham and I am delighted that both love the pool table .. I can imagine that the man-cave will now be your new home!!! Happy pool playing ... All the best. Claire

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