Garden Buildings Direct Reviews 

Avoid at all cost the company is awful there customer services is rubbish I waited on hold to talk to joanne for over a hour to discuss my shed and didn’t not even get a phone call back I tried several times to get through only to be fobbed off the shed is awful and had to buy more wood to piece it together. I’ve never seen so many parts for a 10 by 8 feet shed do not use this company

All delivered as expected

arrived on time, but, the top was chipped off, the felt had a slit in it that had to be repaired before install and some of the "treated timber" wasnt treated, i expected by paying more than a "cheap" shed i would get better quality,

Kept us update on the progress of the shed being made. Sent clear instructions, well packaged on the pallet.

I like the way all items are laid out, easy category short cuts. Plenty of details showing all you need to understand. I have spent about 2 weeks looking at garden sheds....but each time I came back here. Why? Because of the site design and there was massive savings to be had. I think there is a lot of time wsted when looking in general for a shed size of 8x7....it seems odd numbers are not available by all sites, but I was not prepared to spend a couple of hundred more and still not get much of what I am getting here. Ordering was easy, although, I was going to spread the cost but when i wanted to enter £300 as a deposit it would not allow it. Kept telling me I could only do £63.83, or 10 percent. So i have had to wack the lot on credit card. All in all though...I loved this site and the offers and quality you can choose. I would imagine with my lead time, I may well not get the shed built until next year...Cornish weather just inland from the Atlantic has given us a bad year so far. Go trawl web sites like I did but I am sure you will be back here.

It was extremely easy to order my garden summer house, it is robustly made, worth every single penny! You cannot go wrong with these people there Customer Services outstanding. It arrived when I expected it at one point I actually requested a later delivery date then I ordered we are over the moon with this summer house. It is superb. You cannot go wrong with these people. It is so strong and steady, I’m seeing some summer houses where there was a so flimsy. You can stick a drawing pan through the walls. However this is a totally different case they’re so thick pressure treated superb.Z

Very helpful customer service who sold me a perspex window replacement when our washing line went through it in a storm.

very helpful took my order easily no problems

The assembly instructions refer to further instructions that are not sent, you have to request them via phone.
The floor is not strong, had to reinforce at extra cost. Spent an hour sorting all the nails/screws/tacks etc as they are all thrown in one bag!

I bought a BillyOh Kent Garden Office on the 13.05.2026 for £6,087.00 which was delivered on the 25.06.2026. My builders have realised that the whole product wasn’t delivered including the whole of the back timber wall C, & 7 (38mm floor bearers) and 1 (75mm floor bearing). I spoke to Leon from customer representative just now explaining that I have had to call on holiday from the Caribbean explaining this mistake with my order costing me money as well as paying the builders daily rate to do the building which they can’t do because they need the flooring and back wall to build it. Leon said he has now raised it with the logistics team and said they will email me today. I explained that my issue is that they should just have to locate the missing pieces as it has been built already and deliver as soon as possible not 3-5 working days. I have paid a large fee for a product I don’t have which has had a knock on effect financially as I have to pay builders as in our agreement of 5 days rate work from the 05.07.2026 to the 10.07.2026 which they can’t do until the products arrive. I need the logistic team to find the missing pieces today and get it out for delivery today if not tomorrow morning please! I would also like to make a complaint and resolve the inconvenience of the mistake made with my delivery.

Could not have been better a couple of few extra bits in case of any damage in transit.
Delivered early as they rang me as they had a cancellation and I had my base ready. Simple to build highly recommend

Ordered in April, expected delivery mid June. Still no delivery date on 6th July.

Very pleased with new shed flooring, very good quality, and looks great.

You promised me my shed in 4 to 6 weeks from the order date in late April. A succession of positive updates from you gave me confidence that this date would be met, which was important to me because of a major social event I was planning in my garden for the end of June. I booked someone to demolish my old shed and erect the new one in time for my event. You then let me down. The shed was eventually dumped on my drive 2 days before my event. Too late to do anything about it, but causing extra work and time that I couldn't afford to find somewhere to store it and move it piece by piece. I was then angry enough to rate you as 1 out of 5. You're lucky you got a 3.

I would have put zero stars but not possible - so given minimum!! Please avoid buying from this company. I purchased a small greenhouse in February, and what followed was a complete ordeal. It arrived in early April with wood that was bent and crooked, visibly poor quality, multiple missing parts, and workmanship so rough it looked like it had been hacked together with an axe. Metal screws were used where wood screws were required, and there were no instructions included at all.
The customer service made the situation even worse. It was clear the support team had little understanding of the products they were selling, let alone how to resolve issues. I requested several manager call‑backs—none ever happened. After much back‑and‑forth, they attempted to replace the broken parts with more broken parts. I had to upload photos three separate times because they couldn’t identify the components, even with part codes they supposedly recognised.
The delivery process was equally chaotic. One driver arrived to collect the damaged items but didn’t even ring the doorbell—he simply dumped another pile of broken parts by a skip in my driveway. The next driver tried to sneak in and leave yet another load of unusable pieces, but thankfully my husband stopped him and made sure he took the original faulty parts away. We refused the replacements entirely due to the appalling quality and ended up buying what we needed from Wickes instead.
The grooves for the perspex were so poorly cut that the panels couldn’t even slide in. You genuinely couldn’t make this experience up. The managers appear nonexistent, the quality is nowhere near what you’d expect from a UK manufacturer, and the entire process was beyond unacceptable. I’ve reported the company to Trading Standards because the situation was that ridiculous.
What was meant to be a thoughtful birthday gift turned into a nightmare. And to top it all off, you can’t even leave a review on their website.
Please don’t waste your time, money, or patience. Stay well away. And finally, I have been in touch with GSD on so many occassions and nothing has resolved this. If they cared as a Company they would be contacting all people with bad reviews - they have our details, instead they add some small token we are sorry blah blah blah ...dont fall for this crass response

Absolutely disgusted with this business. We went for a shed from here. There was no help in regards to how to build the shed other than follow the instructions which are not very clear. Since having the shed up we’ve had nothing but troubles. I tried to contact them for support and what they would advise to make the shed sturdier and better weather proof and no one replies or answers the phone. With the amount of money we spent with them some help would be minimum for a service.

The greenhouse is very good although it took a bit of manipulating to get it straight and solid. Some pieces of wood trim were incorrect length - shorter than detailed on the parts list - so had to find a workaround. But otherwise this was a good purchase and the finished product looks amazing.

So, we ordered the Carmen Summerhouse, waited extra to get it pressure treated (which we wanted) but then the time came for it to be delivered, all parts came, some parts damaged and some parts missing including the fixings kit! The fixing kit got delivered today, but all the screws, nails were all thrown together mixed up in the same bag!! How is this acceptable, absolute joke of a company.

This company is a total farce. I advise anyone thinking about buying from them to save money, frustration and time and go elsewhere for a decent product. They are relatively cheap on price but the service and the quality of the product are the worst that I have experienced. It took a full six months to get the product delivered including replacement parts. I erected the shed as per the instructions and thought that all in all although flimsy and requiring some tweaks to get it right that it was ok. Now three months later having let it settle as per instructions it is in a terrible state. Gaps between planks, the door is so warped that it doesn’t close. I’m thinking of knocking it and starting again with a new shed. BTW. The ‘glazing’ is Perspex. I could load pictures that would make you laugh at the quality.