Gatwickcambridgehotel Reviews 

AVOID - AGGRESSIVE & DISHONEST PEOPLE - I booked a car park with this company to go to Gatwick Airport and also booked their shuttle service, as my flight was at 6 AM.

At 4 AM, in freezing cold weather, they had two cars for the shuttle. I sat in one car, but the hotel staff told me to move to the second one. I agreed, thinking it would be in the same condition.

However, when I got into the second car, it was freezing cold because it had just been switched on. It was just me and no one informed me about this in advance about alternated / hearing issues. When I asked the driver to turn on the heating on my way to the airport, he said there was no heating due to an issue with the alternator. I told him I have a problem with the cold, but instead of being understanding, he became aggressive and even threatened to drop me in the middle of the road in complete darkness.

This is completely unacceptable and unsafe. Avoid these unethical and unprofessional people at all costs!

Basic but clean. Excellent shower.
Restaurant very good. Service quick, food quality very good and authentic.
Checkin quick. Parking £10 per night. Transport to Airport £10 per person return.
Will definitely use again.
Bedroom could use a bit more finesse.
Tea and coffee provided.
Would recommend to family and friends.

I booked parking for my son at Cambridge Hotel, Gatwick Airport for 6 days from 14th - 20th August 2024. Looking4Parking was the website used to make this booking.

The car was scratched while parked at Cambridge Hotel, Gatwick Airport. The damage was first seen immediately upon arrival home on the 20th. It was reported at that time and photo evidence was supplied.

Looking4Parking has denied any responsibility claiming that any blame rests with Cambridge Hotel and, despite being copied in on all e mail communications, Looking4Parking has rather washed its hands of the matter and has remained silent after advising that it does not share any damage responsibility.

My son and I have each written to Cambridge Hotel about the matter and I have also made a call to try to get the name and contact details of the person responsible for handling issues such as this. This information has not been supplied and we have been left with having to write to a general e mail address which is less than satisfactory.

I have made 5 separate requests in writing to the Cambridge Hotel for it to provide me with CCTV footage showing my son's car entering its car park on 14th August and leaving its car park on 20th August since this will obviously establish that the damage caused to the vehicle happened while the car was parked at the Cambridge Hotel. Cambridge Hotel has not complied with these simple requests.

Based on our experience and this honest summary of matters, I would not recommend using Looking4Parking or Cambridge Hotel as a car park booking agent and car park provider at Gatwick Airport. To date, neither company appears to be interested in investigating our legitimate complaint, resolving the matter in an honest and fair way, engaging in any relevant dialogue and delivering customer satisfaction.
There are plenty of car parking choices available to consumers and I would suggest that you shop elsewhere if our experience is anything to go by.

I have also since read a number of very negative reviews about Cambridge Hotel and its parking services.

This marks my initial encounter with Gatwick Cambridge Hotel airport parking service, and unfortunately, it will be my final one. The staff exhibited a notable lack of courtesy, professionalism and basic customer service skills.
What they advertise on their website is not what you receive.

Seriously bad ...cars are parked on waste land near the caravans !!! i took photos which they did not like ... you only see the front ...wheres the secure compound ....cars even parked on verge of road ...Our newish car reversed into ...Pointed out on pick up !! Reply NOT US ....WELL IT WASNT ME !!! YOU MOVED CAR AND HAD OUR KEYS ! COWBOY OUTFIT ...PHOTOS AVAILABLE ON TRIPADVISOR .....You get what you pay for !! be warned .Others nearby ..just slightly more ££ Really not worth the hassle .

overnight not an issue, and not expensive. It's an ok hotel

My partner and myself stayed here for a night before my Gatwick flight, we stayed in the new Annex 'vintage' part however these are very basic, the beds are hard and there's sheets and camping style rough rugs. The window view was a caravan and skip...

To be honest this wouldn't of bothered me if it wasn't for the parking. We parked our car out the way in the one spot they had left but when we returned after the holiday it was covered in mud (inside and out bother passenger and drivers side) and they refused to help, management said they would call (of course that never happened).

Would not advise staying here if you like your car!