Gaynor Sports Reviews 

403
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptionally helpful staff interactions, and very competitive prices across a wide assortment of outdoor clothing and gear. Consumers consistently mention that the online ordering process is simple, communication is extremely clear, and the overall customer service is top-notch. Some reviewers were not happy with service shortcomings, noting unexpected delivery issues and overall disappointment with their online purchasing experience. These few people also experienced notable hurdles regarding order fulfillment and consequently expressed clear reluctance to use the website again.

What people talk about most

Delivery service

Consumers find delivery service to be extremely positive, highlighting quick delivery times and prompt... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and the cheapest options... See more

Service

Reviewers mention positive feedback about service, highlighting consistent excellence, great communication,... See more

Product

Customers had ambiguous experiences with product purchases. Many consumers praised items like jackets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’... See more

Rated 5 out of 5 stars

Great price and excellent service. Delivered the next day. Boots as described and nearly £80 cheaper than identical boots on sale at another shop.

Rated 5 out of 5 stars

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy... See more

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more


Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(403)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time I’ve bought online from the…

First time I’ve bought online from the company, used to be able to shop in the real world in Ambleside.
Very easy to order and the goods arrived very quickly.
The only concern is the person or persons preparing the items for dispatch didn’t give enough thought to the internal protection to the goods.
The external cardboard recycled Osprey carton had puncture damage which showed up on the inner cardboard box.
Despite this I would consider further purchase

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Ordering was fine but using an outdated…

Ordering was fine but using an outdated postal service which is expensive and did not allow tracking of parcel even though a link was sent . Royal Mail is behind the times and Gaynors should make the effort and find a more reliable service provider

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible experience - false information on the website!

Terrible experience - website states that they ship to Europe, you can choose address and everything, can pay and then they cancel your order by telling they don't ship to EU since Brexit. That was years ago, I can't believe such company can't fix their webiste for years by blocking sales to EU and changing information on the website. On my request to change the delivery address to UK address they told that I have to make a new order but it was not possible due to item sbeing out of stock when I wanted to place new order as turns out they actually never had items in stock on top of the fact they don't ship to Europe. Customer service is not helping and does not care at all about their customers.

September 4, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Edijs

I'm very sorry for the poor experience you have had. It sincerely wasn't our intention. We did previously ship to European countries, but stopped doing this a few years ago due to Brexit.

As our online website updates with live stock, depending on customer order, when you went to reorder to a UK address, it appears the stock may have been ordered.

Once again I'm so sorry to have let you down and value your feedback.

All the best

Richard Hearne
Customer Services

Tel: 01524 737606
Email: sales@gaynors.co.uk

Rated 5 out of 5 stars

Positive experience, all good.

I think it’s the first time I’ve ordered from Gaynor’s online. (But I could be wrong though).
Item as described, good communications and rapid delivery.
Overall a really positive experience.
Well done to all involved!

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My Keen sandals arrived promptly. They are so comfortable I’ve worn them most of the summer. A good price too in the sale.

June 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look