Gaynor Sports Reviews 

403
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptionally helpful staff interactions, and very competitive prices across a wide assortment of outdoor clothing and gear. Consumers consistently mention that the online ordering process is simple, communication is extremely clear, and the overall customer service is top-notch. Some reviewers were not happy with service shortcomings, noting unexpected delivery issues and overall disappointment with their online purchasing experience. These few people also experienced notable hurdles regarding order fulfillment and consequently expressed clear reluctance to use the website again.

What people talk about most

Delivery service

Consumers find delivery service to be extremely positive, highlighting quick delivery times and prompt... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and the cheapest options... See more

Service

Reviewers mention positive feedback about service, highlighting consistent excellence, great communication,... See more

Product

Customers had ambiguous experiences with product purchases. Many consumers praised items like jackets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’... See more

Rated 5 out of 5 stars

Great price and excellent service. Delivered the next day. Boots as described and nearly £80 cheaper than identical boots on sale at another shop.

Rated 5 out of 5 stars

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy... See more

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more


Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(403)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gaynor Sports Outdoor Wear

I have used Gaynor Sports for a number of years. Superb products at very competitive prices. Prompt delivery. Visited the shop for the first time this summer. Wished I lived nearer. It was good to see products before purchasing. They are my go to supplier for outdoor wear

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered a Mountain Equipment waterproof jacket for my husband which was an excellent price and it was dispatched very quickly. Really pleased with the jacket, the service and the price. The jacket is currently heading to the top of Kilimanjaro :)

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a Berghaus Hillwalker Goretex…

I bought a Berghaus Hillwalker Goretex jacket. The price was amazing compared to other companies and was delivered within a day or so of ordering. Very pleased with the jacket and delivery times. Can't fault the service at all.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent choice of products and colours and easy delivery! Always reliable. Would definitely recommend thanks

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

I have bought several items from…

I have bought several items from Gaynor's over a number of years.
And the simple truth is they are cheaper to supply and send than buying from other suppliers
It's as simple as that.
The item arrives as promised on-time packaged and addressed correctly
And you feel like a great deal has to take place and so feel happy to compose feedback

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience.....

Made quite a few online purchases always dispatched quickly and always at a keen price.....ive even been in store....Great shop packed full of everything you needed...friendly staff as well...worth a visit for sure.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

No delivery and no response

The on-line prices are tempting but that's only any good if you receive your order.

I was informed my order was sent, but it is now more than a week overdue and I have had no response from the 'customer service department' to my requests for replacements or a refund. It therefore looks as though I will have to raise a payment dispute with my credit card provider.

I have purchased from Gaynor Sports on a previous occasion but never again.

July 26, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Andy

I'm so sorry there appears to have been a delay receiving your parcel. This may have been a delay with the courier, which occasionally happens.

I can't locate your order from your name, please could you call 01524 737606 or email sales@gaynors.co.uk if you still haven't received your package and of course we'd be happy to send a replacement or refund if necessary.

All the best to you.

Richard Hearne
Customer Services
Gaynor Sports

Rated 5 out of 5 stars

Excellent after sales service

I purchased an item from Gaynor sports nearly a year ago (a thermarest inflatable airmat).

I had an issue with it which Gaynor sports sorted out no quibble and very promptly.

Very trustworthy and decent company to deal with.

I will definitely be using them again.

June 14, 2023
Unprompted review

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