Gaynor Sports Reviews 

403
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptionally helpful staff interactions, and very competitive prices across a wide assortment of outdoor clothing and gear. Consumers consistently mention that the online ordering process is simple, communication is extremely clear, and the overall customer service is top-notch. Some reviewers were not happy with service shortcomings, noting unexpected delivery issues and overall disappointment with their online purchasing experience. These few people also experienced notable hurdles regarding order fulfillment and consequently expressed clear reluctance to use the website again.

What people talk about most

Delivery service

Consumers find delivery service to be extremely positive, highlighting quick delivery times and prompt... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and the cheapest options... See more

Service

Reviewers mention positive feedback about service, highlighting consistent excellence, great communication,... See more

Product

Customers had ambiguous experiences with product purchases. Many consumers praised items like jackets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’... See more

Rated 5 out of 5 stars

Great price and excellent service. Delivered the next day. Boots as described and nearly £80 cheaper than identical boots on sale at another shop.

Rated 5 out of 5 stars

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy... See more

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more


Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(403)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

This the second time I have ordered equipment from Gaynor Sports and the price and service has been excellent. I feel I get good value and the equipment arrives promptly.

May 1, 2023
Unprompted review
Rated 2 out of 5 stars

Didn't have my sizes so sent any spares...

ordered shoes in 10 1/2 and they sent 13 1/2. When I mentioned this to them they asked if I was reading the right size.
To me it seems like they didn't have the size needed so they just sent any they had spare. Then to return it they wanted me to print out a returns label.

They were present to talk to, prompt in response time and did post me a returns label when I requested on. The refund was issued quickly.

overall they wasted my time and there own and delayed me been able to get the shoes I wanted by almost 2 weeks.

April 27, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Richard

I'm so sorry we sent you the incorrect size. This is an IT glitch on our end which we are investigating and will resolve.

We mentioned US/EU sizing, because sometimes they are shown as different sizes on the box as well as the UK.

I'm glad you received the postage label we posted out when we were informed you didn't have a printer.

I'm so sorry we were unable to fulfil your order due to having no stock of the 10.5.

Thank you for your valuable feedback which will help us to improve our service.

All the best to you

Richard Hearne
Customer Services

Rated 5 out of 5 stars

Faulty manufacturing issue resolved…

Faulty manufacturing issue resolved immediately by the shop and replace sent on the same day as call. Cannot fault the high level of customer service they provided. Very trustworthy shop and great experience

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Good selection, quality, and price

The boots I wanted were in stock and at a good price, and I treated myself to some tops at the same time including a great quality Marmot jacket at a really good price. My order arrived really quickly and I’m really pleased with everything.

March 17, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Karen,

Many thanks for your lovely review.

Richard Hearne
Customer Services

Rated 5 out of 5 stars

Good prices online and a fast delivery

Good prices online and a fast delivery. Unfortunately the fit wasn't what I was looking for so I had to return it. Dropped it off at the shop in ambleside and the return was processed within a few days - very pleased

April 12, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Mr. Bell

Thank you very much for your review.

Best wishes

Richard Hearne
Gaynor Sports

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service! Anita found me exactly the correct boots at a special price; very impressive!

April 2, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Seppo

Thank you very much for your review.

Best wishes

Richard Hearne
Gaynor Sports

Rated 5 out of 5 stars

Brilliant , speedy delivery

Brilliant speedy delivery, very competitive prices and reasonable postage costs.
Really appreciated the notification that the item I had been waiting for was back in stock.
Will definitely use again.

March 31, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Stephen,

Thanks for your review, most appreciated.

Best wishes,

Richard Hearne
Gaynor Sports Customer Services

Rated 5 out of 5 stars

First Tme User

First time user price was great. Delivery was excellent. Ordered 2pm one day received next morning. Would definitely use again and recommend to others.

March 29, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Many thanks for your review, it's very kind of you.

Best wishes,

Richard Hearne
Gaynor Sports Customer Services

Rated 5 out of 5 stars

Smooth transaction and speedy…

Smooth transaction and speedy delivery.Item well packaged.

March 29, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi Karen

Thanks for your testimonial, much appreciated.

All the best,

Richard Hearne
Customer Services, Gaynor Sports

Rated 5 out of 5 stars

A good item at a very competitive price

A good item at a very competitive price. Despatched and delivered promptly, an excellent company.

March 31, 2023
Unprompted review
Gaynor Sports logo

Reply from Gaynor Sports

Hi JJ,

Thanks for your review, most appreciated.

All the best,

Richard Hearne
Customer Services, Gaynor Sports

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