GB Foam Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward and delivery arrives remarkably fast. People are also very pleased with the patient guidance provided over the phone when measuring and selecting the right product. Consumers often highlight the exceptional quality of the custom foam, noting that it fits furniture perfectly and instantly restores comfort. Buyers deeply appreciate the professional communication and attentive customer support maintained throughout the entire purchase. Many reviewers express a strong willingness to recommend the business and use the service again for future home projects.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and comfortable foam that brings old... See more

Order

Clients share positive opinions on order, highlighting the fast delivery and the ease of using the online... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting the team as brilliant and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a total novice ordered foam to replace foam in boat seats. Isabel called to check my measurements. We sorted out my order the order arrived 3 days later. Great service understanding and helpful,... See more

Rated 5 out of 5 stars

Really helpful on the phone, guided me through the ordering, measuring process. The window seat that I wanted the foam for was quite complicated with various different angles and wooden beams cut-outs... See more

Rated 5 out of 5 stars

Very good website. The answers to all the questions we had could be found on their website. Delivery was well within the quoted dates given and the product was excellent. The foam was just what we w... See more

Rated 5 out of 5 stars

I ordered 2 replacement sofa seat cushions on Monday which were speedily delivered by lunch time on tuesday. Upon opening the parcel I noticed one of the cushions was a different size! I contacted GB... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

I needed to recover my caravan seats…

I needed to recover my caravan seats and found the foam needed replacing too. I found the measuring guide really useful and the price was great. I ordered 4 bench cushions and were delivered in a couple of days. I am really impressed with GB Foam and will be using them again to order sofa cushions.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

I got exactly what I wanted

I wanted a small piece of dense foam to add to the bed in my campervan. GB Foam had exactly the right kind and cut the small size I wanted. It arrived on my chosen delivery day. Thank you

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service !

Quickest delivery ever ! Easy to order too. Foam purchased was to use as a topper inside my sofa base cushions as mine are so hard and flat. Made them more comfortable for now until get them fully restuffed ! They also look plump now ! Thank you so much!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Cushions were a perfect fit due to easy to use measuring guide and foam choices. My sofas now feel like new. Thank you.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered 4 cushions to replace mixed-fibre cushions on expensive Duresta sofas. The Duresta items were fairly flat after many years of use. We wanted to create some lift, both upwards and downwards and allowed 50mm extra on a seam-seam measurement of 125mm. (so 175mm)

One other site suggested that the Dacron layers would flatten so can be ignored but GB Foam website suggests adding 10mm top and bottom. After discussions with staff by phone, about how much allowance to make, it was suggested that the 10mm was the 'new' condition and it would flatten over time.
We went for the ‘recommended’ Luxury MEDIUM Sofa Foam – GB41M for £305.
2 days later one pair arrived and the other pair the following day.

Conclusions:
Dimensions generally as ordered. The Dacron is at least 10mm which is good, but hard work to get them into the Duresta covers! (With hindsight, I should have perhaps added say 25-30mm not 50mm.
The cushions looked good and quite firm.
The foam did smell for a few weeks gradually reducing.
After getting used to the cushions we noticed that one of them was softer than the other three, although all grey in colour? I contacted GB (4-5 weeks after purchase) and although it was apparently very rare but possibly a separate batch, they sent a new replacement two days later! Excellent customer service and would definitely recommend them.

February 5, 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Alan,

Thank you for your feedback. We're so happy that you're pleased with your foam and that our staff were able to assist you with your query.

Wishing you a pleasant day!

Rated 1 out of 5 stars

No returns!

They have a returns policy on their website which as far as I could tell said they could return / replace but when I ordered the foam and it was not the right density for what I needed, I rang them and they said they do not offer returns or refunds. I literally just wanted to swap it for another density of the same size. Really awful service, unhelpful customer service. Steer clear, go somewhere where they're a bit more flexible and sensitive to customers needs.

March 12, 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Delish,

I'm sorry to read that you were dissatisfied with your experience.

Your order was custom-made precisely to the measurements you provided us, using the foam that you specified on your order. Because the foam had been custom-made to what you requested, it can no longer be repurposed, meaning we could not accept a return in this instance. This is stated in our terms and conditions and is standard practice for not only our industry but also the majority of services that offer custom-made products. We accept returns of standardised goods or in the instance that goods are supplied incorrectly.

We always try to be sensitive to the needs of our customers and fully encourage anyone to first check the information on our website concerning foam grades and also contact us if they still need clarification. Our team are more than happy to answer any questions and provide recommendations based on the customer's needs.

I understand that you may be disappointed but hope you'll reconsider leaving us a 1-star rating.

If you wish to discuss the matter further, please reach out. I'd be happy to arrange a discount if you do wish to reorder the foam in a different grade but understand if you would also prefer not to.

Wishing you a pleasant day.

Rated 5 out of 5 stars

Faulty product and no customer service

The cushion I ordered was bigger than the size I ordered so the cover didn’t fit. I emailed the contact address with images of the problem illustrated with a measuring tape to illustrate the problem and did not receive an annswer. The telephone number is never answered. Incompetent and dishonest.

Following my review GBfoam reached out but I’m still waiting to hear how they propose to resolve the error.

A new correctly sized bolster has arrived free of charge!

February 19, 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Hi ML,

Sorry to read that the foam you received was oversized. Although it's rare, if we ever mistakenly supply an incorrect piece of foam, we always replace it promptly.

It's possible we didn't receive your message so were unaware of your circumstances.

Please could you send an email to sales@gbfoam.com along with your order number or call us (01494 441177) between the hours of 9am - 5pm Monday - Thursday or 9am - 3pm on a Friday and one of our team will be happy to assist you.

We constantly monitor our inbox and have multiple members of staff answering the phones during business hours, so you should not experience any issues here.

Wishing you a pleasant day.

Rated 5 out of 5 stars

Quick and to spec

I've ordered replacement cushions for an Ikea sofa. Beacause it was my first time replacing sofa cushions I wasn't sure I've measured correctly, even though I followed the handy measuring guide on the website. I'm happy to report the cushions that were delivered fit nicely (were actually a bit oversized but that's probably by design and makes them look good and plump).
In terms of price/quality, while the original Ikea cushions used better materials and were more complex but started to look and feel saggy after about 2 years. So far, the replacement cushions feel firmer so fingers crossed they'll last longer than 2 years. They're not cheap, I suspect as a consequence of being made to order. But I think the ~£130 is well worth it to save a £1200 sofa.
I was pleasantly surprised by the quick turnaround. Ordering on a Saturday I could get the cushions on the next Tuesday.
All in all, quite happy with the purchase. Thank you!

P.S: forgot to say: size was good and I had no issue putting the new cushions into the covers, even by myself. Took less than 5 minutes in total.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

11/10 for GB Foam!

I make cushions for traditional wooden boats, and use GB foam to supply the inners. Sophia has been so helpful from day one, and always rises to the challenge whatever peculiar shapes I present her with! The foam is top quality, always the perfect size and where I use more than one density, laminated perfectly. After experiences with other foam companies with much lower standards, having GB foam on hand is like coming home to a comfy chair and a nice cup of tea and my stress levels and profit margins have gone down and up accordingly. Thanks guys! Look forward to working more with you in 2024 :)

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I ordered a couple of sofa seat cushion sponges. I thought it was a bit expensive, but needed them as the old stuffing made the sofa resemble an ape's nest. So I bit the bullet & paid online. They arrived the next day & I was pleasantly surprised. I had chosen Dacron to give it a little lift & stockinette to cover it all. I now take my words back.
They are worth every penny. I'm so pleased with my 'new' sofa & highly recommended GB Foam Direct.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Good product and delivery

I was asked for a review but could not complete it due to ad blocking. So will provide one here.
Ordered the recommended foam for my application. I did not opt for their premium foam but it seems of good quality. Extremely fast delivery and carefully packaged.
Very satisfied.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fast Service | Good Product

I purchased replacement seat cushions for an IKEA Vinliden two-seater (700 x 700 x 150 mm + Dacron/Stockinette). The product was well-packaged, and was delivered within 1 business day.

The foam was cut to the correct dimensions, but the Dacron layer was slightly thicker than expected (1.5 to 2 cm as opposed to 1 cm quoted on the website). Thankfully the cushions still fit inside the covers.

I would definitely use GB Foam again in the future, if necessary.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great value for money and great service

I bought upholstery foam from GB Foam of various shapes cut to size. They were all cut exactly as per my specified sizes and with quick turn around. I found the foam great value for money and the whole experience very positive. I would definitely recommend GB Foam and they would be my first port of call for all my foam needs without any hesitation.

July 6, 2023
Unprompted review

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