GEMPORIA Reviews 

19,955
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, including unique jewelry, often highlighting their appealing designs and affordable prices, which make luxury items accessible. The delivery service is frequently noted for being fast, reliable, and well-packaged, while the staff are commended for their friendly and informative approach. However, some customers noted that certain items did not fully meet their expectations regarding appearance or quality, citing concerns about gemstone cutting, color, or inadequate packaging. A few also mentioned a perception of declining value or feeling certain products were overpriced.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Customers consistently report positive experiences with staff, describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,955)

1,790 reviews in the last 12 months

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Rated 5 out of 5 stars

Pearl jewellery

Very pleased with all of my purchases and I think they are good quality and very well made pieces. The value for money is superb and I’ve had some beautiful Tahitian pearl jewellery. Delivery is excellent and is tracked so you know when your order will arrive. Very nicely packaged too-will definitely continue to buy from Gemporia

June 15, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're so pleased to hear that you're happy with the quality and value of your jewellery. It's also wonderful to know that you've been impressed with our delivery service and packaging.

Thank you for your continued support. We hope you enjoy your jewellery for many years to come, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

I thirubnk temporal should show the right…

I think temporal should show the right size of product as I have been very disappointed at tho ooe size of at least three items I have received one of the items was the black opal slider and a aqau marine slider I would have preferred them a bit bigger even if I would have paid more I think company's have shrinking sickness please do better thankyou

June 16, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're sorry to hear that several of your purchases, including the Black Opal and Aquamarine slider bracelets, were smaller than you were expecting. We understand how disappointing this must have been, and we appreciate you taking the time to share your feedback.

We do provide product dimensions and bracelet sizes on our website, and our customer service advisors are always happy to help with measurements before you place an order. Our slider bracelets are designed as a universal size, as they are fully adjustable to fit most wrists. However, if you're ever unhappy with the size or any other aspect of an item, you're welcome to return it within 30 days for a full refund.

Your comments regarding larger gemstone options have been noted, and we'll be sure to pass your feedback on to our buying team for consideration in future designs.

We're sorry for any disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

They have a lot of different gemstones…

They have a lot of different gemstones like baltic ocean blue Amber and the one I have recently purchased orchid red Amber which my wife loves at very reasonable prices

June 24, 2026
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Reply from GEMPORIA

Hello George,

Thank you for your great feedback!

We're delighted to hear that you appreciate our wide selection of gemstones, including the Baltic Ocean Blue Amber and the Orchid Red Amber. It's wonderful to know your wife loves her recent purchase and that you find our prices very reasonable.

Kindest Reagrds,
Gemporia.

Rated 5 out of 5 stars

I love Gemporia

I love Gemporia. Affordable jewellery. Great service. Fast delivery

June 18, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're so pleased to hear that you're happy with our jewellery, service, and fast delivery. It's wonderful to know that you find our pieces affordable and enjoy shopping with us.

Thank you for your kind support. We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I love everything about Visage

I love everything about Visage, since I have been using this range my skin has never been in better condition. Katie is very good at keeping her price's loe

June 25, 2026
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Reply from GEMPORIA

Hi Carole,

Thank you for your review.

We're delighted to hear how much you're enjoying the Visage range and that you've seen such an improvement in your skin. It's also wonderful to know that you appreciate the value the range offers.

Thank you for your kind support. We hope you continue to enjoy using our Visage products, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you’re glad you purchased the necklace and chain, and we hope you’re enjoying your new piece of jewellery.

We really appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Karen,

Thank you for your review.

We’re so pleased to hear that your order arrived quickly and well packaged, and that you’re happy with your lovely item.

We really appreciate your support and hope you continue to enjoy shopping with Gemporia. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings; really good quality and price. Excellent delivery.

June 19, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you’re happy with your earrings and that you find them to be of really good quality and value. It’s also great to know that your delivery experience was excellent.

We really appreciate your support and hope you continue to enjoy your purchase. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Give them a try. You will not be disappointed!

I've been buying jewellery gold and silver, diamonds to aqua prase, make-up, vitamins (my 85yr old dad adores the soap range) candles, diffusers and skin care from gemporia for approx 13 years now.
You cannot go wrong!
Great value on all items.....fantastic quality, everything is well made and packaged beautifully especially the candles and diffusers- all containing gemstones.
My most recent purchase was;
1.12cts Ceruleite Sterling Silver Earrings for a neighbour's birthday.
They are so cute and pretty.
I was shocked at £6.99!!
Bargain. They look far more expensive.
Cannot fault gemporia
Customer service is second to none.
A 30 day no quibble return policy....which i have used a couple of times. No questions are asked, you're just refunded.
Give them a go you will not be disappointed!

June 24, 2026
Unprompted review
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Reply from GEMPORIA

Hello Mandy,

We are so delighted to hear about your wonderful 13-year experience with us! It's fantastic to know you appreciate the value, quality, and beautiful packaging of our diverse range of products, from jewelry to skincare.
We are especially pleased that your recent earring purchase was such a hit.
Your kind words about our customer service and return policy are truly appreciated.

Thank you for your continued loyalty and positive feedback!

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

The jewellery is beautiful great value…

The jewellery is beautiful great value and well packaged ,thanks Gemporia

June 17, 2026
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Reply from GEMPORIA

Hi Tracy,

Thank you for your review.

We’re so pleased to hear that you find the jewellery beautiful, great value, and well packaged. Your kind comments mean a lot to us, and we’re glad you’re happy with your experience.

We really appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Luxurious Home Accessory

So glad i bought 2 of these.Luxurious home fragrance accessory.Combines continuous aroma with glamorous aesthetics.Great price for size and quality.Delivery service top notch.All i all very happy customer

June 24, 2026
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Reply from GEMPORIA

Hi Amanda,

Thank you for your review.

We’re so pleased to hear that you’re very happy with your home fragrance accessories, and that you’re enjoying both the continuous aroma and the elegant design. It’s also great to know you found them to be good value and that your delivery experience was excellent.

We really appreciate your support and hope you continue to enjoy your purchases. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

This is my 3rd buy off Gems TV customer…

This is my 3rd buy off Gems TV customer service was friendly and helpful the first time the other times it was easy on line,
Very fast delivery,And couldn't fault the rings
Would buy again

June 17, 2026
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Reply from GEMPORIA

Hi Linda,

Thank you for your review.

We're delighted to hear that you've enjoyed your experiences shopping with us. It's wonderful to know that you found our customer service team friendly and helpful, that ordering online was easy, and that your rings have met your expectations.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good service from the sales team

Good service from the sales team

June 22, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're pleased to hear that you received good service from our sales team. Providing helpful and friendly support is something we take great pride in, so it's lovely to know you had a positive experience.

Thank you for your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry, superb presenters who give interesting information about the gems and interact with us their clients as if we are friends. It makes the experience more intimate. The breakdown of the payments into 2 or 3 ‘bites’ makes the items more affordable.’Delivery is prompt well packed and presented. The 30 days returns makes the whole experience excellent.

June 22, 2026
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Reply from GEMPORIA

Hi Veronica,

Thank you for your review.

We're delighted to hear how much you enjoy shopping with us. It's wonderful to know that you appreciate both our jewellery and the knowledge and enthusiasm our presenters bring to each show. Creating a welcoming and enjoyable experience for our customers is very important to us, so we're pleased that this comes across.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Stunningly beautiful ring with 1ct…

Stunningly beautiful ring with 1ct diamonds at an unbelievable price. Very fast delivery too.

June 23, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're so pleased to hear how much you love your ring. It's wonderful to know that you were impressed by both the beauty of the piece and the value for money, and we're delighted that your order arrived so quickly too.

Thank you for your support, and we hope you continue to enjoy wearing your new ring. If there's ever anything we can help with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Excellent price and delivery service

Excellent price and delivery service

June 16, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We're so pleased to hear that you were happy with the price and that your order arrived promptly.

We really appreciate you taking the time to share your feedback and hope you enjoy your purchase. If there's ever anything we can help with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Loved the ring but a stone fell out

Loved the ring but a stone fell out on third occasion of wearing

June 23, 2026
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Reply from GEMPORIA

Hi Lynn,

Thank you for your review.

We’re sorry to hear that a stone fell out of your ring after only a few wears. We understand how disappointing this must have been, especially as you loved the ring itself.

This is not the standard we aim to provide, and we appreciate you bringing this to our attention. Please be assured that your feedback will be passed on to the relevant team. If you have not already done so, please contact our customer service team so we can look into a resolution for you.

We’re sorry for the inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I am so happy with all my purchases…

I am so happy with all my purchases from Gemporia! Fast postage to Australia, very well packaged, and they make it easy to return within 30 days, if you decide you no longer want the item. 5 Stars Gemporia! ❤️

June 22, 2026
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Reply from GEMPORIA

Hi Sherrie,

Thank you for your review.

We’re so pleased to hear that you’re happy with all of your purchases. It’s wonderful to know that your orders arrive quickly in Australia, are well packaged, and that you appreciate the peace of mind provided by our 30-day returns policy.

Your kind words and 5-star rating mean a lot to us, and we truly appreciate your continued support.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

Very rude woman in customer service

Very rude woman in customer service, put the phone down on me. I hope the phone call was recorded for training purposes. Call call was made on 22/06/26 at 10:10am.

June 22, 2026
Unprompted review
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Reply from GEMPORIA

Hi Anthony,

Thank you for your review.

We’re very sorry to hear about your experience when contacting our customer service team. This is certainly not the level of service we strive to provide, and we apologise for any upset or frustration caused.

We would like to investigate this matter further however, we will need some additional information. Please contact our customer service team on 0800 330 8000 at your earliest convenience, and a member of the team will be happy to discuss this with you and look into the call made on 22/06/26.

We appreciate you bringing this to our attention and look forward to resolving your concerns.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Never fails to deliver quality and…

Never fails to deliver quality and expertise in all aspects jewellery, gem's lifestyle and kimbie, I recently received my large zuri candle 11.4kg soy wax, the candle smells amazing and such a beautiful glass container, the price was excellent way lower than what you would pay in those well known companies, once again 5 🌟 never disappointed.

June 14, 2026
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Reply from GEMPORIA

Hi Heather,

Thank you for your review.

We’re delighted to hear that you continue to enjoy the quality, expertise, and variety we offer across our jewellery, gemstones, lifestyle range, and Kimbie. It’s wonderful to know that you are so pleased with your large candle and love both its beautiful fragrance and its stunning glass container.

We’re also pleased that you found it to be excellent value for money, and we truly appreciate your kind comparison to other well-known brands. Your continued support and 5-star feedback mean a lot to us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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