I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more
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Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more
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Gemporia is generally great with customer service. Items packaged well and sent out promptly. This time, because my order value was higher than usual, they also called to check that it was gen... See more
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I have bought from Gemporia a few times now and each time I have been delighted. Packaging is outstanding, the freebies are such a lovely touch but the jewellery inside, well I’m lost for words. Fan... See more
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Company details
About GEMPORIA
Written by the company
About Us
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Contact info
United Kingdom
- www.gemporia.com
4.6
Excellent
20K reviews
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The whole The process of purchasesprocess from me purchasing my…
The whole process from me purchasing my jewellery to me receiving it was seamless always impressed
July 1, 2026
Reply from GEMPORIA
Hi Marion,
Thank you for your review.
We're so pleased to hear that the whole process, from purchasing your jewellery to receiving it, was seamless. It's wonderful to know that we continue to impress you with both our service and delivery.
We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Items are still good value for money
Items are still good value for money. The one thing that needs improvement is the choice to have the item delivered to a post office/other outlet as, on several occasions, the post office/shop/garage is closed(e.g. on Saturday afternoons or a Sunday), when you are find out that the item is on its way back to you without ever being notified was available to collect! This choice is suppose to be a greener option but why does the address not contain a valid postcode- only some sort of S2S code!? It also seems to happen more often when the package contains heavier items and some outlets have a package weight restriction. This option definitely needs to be investigated and improved going forward.
June 24, 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We're pleased to hear that you still feel our items offer good value for money. However, we're sorry to hear about the issues you've experienced when choosing to have your parcels delivered to a collection point.
We would like to look into this further, as we're not entirely sure what may have happened in these instances. If you could please get in touch with our customer service team on 0800 330 8000 with some further details, such as your order numbers, we would be happy to investigate this for you and better understand the concerns you've raised.
We really appreciate you taking the time to share your feedback.
Kind regards,
Gemporia
Best of the best
June 23, 2026
Reply from GEMPORIA
Hi Chieu,
Thank you for your review.
We're delighted to hear that you think we're the best of the best! Your wonderful feedback and support mean a lot to us.
We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Staff are always pleasant & helpful.
June 23, 2026
Reply from GEMPORIA
Hi Kay,
Thank you for your review.
We're so pleased to hear that you always find our team pleasant and helpful. Providing excellent customer service is very important to us, so it's wonderful to know we've made a positive impression.
We truly appreciate your support and hope to continue providing you with great service. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Gillian,
Thank you for your review.
We're so pleased to hear that you're happy with your turquoise necklace and that it was delivered quickly. It's wonderful to know you had a positive shopping experience with us.
We hope you continue to enjoy your jewellery, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Kathleen,
Thank you for your review.
We're so pleased to hear that you're happy with your pearls and that you continue to enjoy shopping with us. Your continued support means a lot to us.
We hope you continue to enjoy your jewellery, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Customer Service is always…
Customer Service is always understanding & Helpful. Presenters subscribe items clearly. Orders are packed well & arrived as intended. Everything is Quality & if there happens to be an issue with any item, Customer Service Staff will guide you through the return process.I Highly Recommend GEMPORIA to Everyone. You will be so Happy that you found GEMPORIA & begin Your Forever Treasures for Yourself & Loved ones. Everything is Extremely well priced. Luxury at an affordable Price. GEMPORIA also offers delivery to Friends to save you the hassle.🌹💎🐲
June 13, 2026
Reply from GEMPORIA
Hi Jess,
Thank you for your review.
We’re delighted to hear how pleased you are with our customer service, knowledgeable presenters, secure packaging, and the quality of our jewellery. It’s lovely to know that, when needed, our team has been able to make the returns process straightforward and supportive.
Your kind recommendation and continued support mean so much to us. We’re thrilled that you see us as a place to find beautiful, affordable treasures for yourself and your loved ones, and we look forward to being part of your jewellery journey for many years to come.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Beautiful jewellery and reasonable…
Beautiful jewellery and reasonable prices quick delivery and helpful customer service only thing I think they could improve on is bigger then 3 months split pay to help with purchases above 300 pounds like some shopping channels do
June 29, 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re delighted to hear that you’re happy with the quality of our jewellery, our prices, delivery service, and the support provided by our customer service team. We really appreciate your kind comments.
Thank you also for sharing your feedback regarding payment options. We understand that flexible payment plans can be helpful when purchasing higher-value items, and we’ll be sure to pass your suggestion on to the relevant team for consideration.
We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
I have been trying to get a refund from…
I have been trying to get a refund from Gemporia for 2 weeks now regarding a Madagascar blue sapphire ring - I returned it and the attached label was not fully attached so they refused to refund the price I’d paid - plus a jewellers told me ring was overpriced! After speaking to 3 customer service staff they have offered me a credit note which I can’t use because I will no longer shop with them!! I find the customer service people unhelpful and rude! The presenters mislead viewers on products and in some cases lie! A lot of the jewelry is inferior Gemporia should be investigated for unprofessional practice - Am absolutely furious and will never shop either them or their sister channels again ! Susan Faragher
June 26, 2026
Unprompted review
Reply from GEMPORIA
Hi Susan,
Thank you for your review.
We’re sorry to hear that you’re unhappy with the outcome of your return. We understand how frustrating this must have been however, we would like to clarify that we’re unable to accept returns on jewellery where the grey security tag has been removed or tampered with, as this is part of our returns policy.
Regarding the valuation of your ring, we appreciate that you sought advice from a jeweller. However, it’s important to note that many high street jewellers are not qualified gemologists and may only provide valuations based on the metal content rather than the gemstone itself. As our jewellery features natural gemstones, accurate assessment requires specialist gemstone knowledge.
We’re sorry that your experience has led to disappointment, and we would welcome the opportunity to discuss this matter further. If you would like to speak with us, please contact our customer service team on 0800 330 8000, and we’ll be happy to assist.
Kind regards,
Gemporia
I have a beautiful jewellery…
I have a beautiful jewellery collection,for an amazing price thanks to the deals .
June 28, 2026
Reply from GEMPORIA
Hi Charmayne,
Thank you for your review.
We’re so pleased to hear that you’ve been able to build a beautiful jewellery collection. It’s wonderful to know that you’re enjoying both the quality and value we strive to offer.
We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Great priced I can afford and luxury…
Great priced I can afford and luxury delivery is quick and packaged very safe happy and love my purchases
June 28, 2026
Reply from GEMPORIA
Hi Charmyne,
Thank you for your review.
We’re so pleased to hear that you’re happy with the great value of our jewellery, the quick delivery, and the care taken with packaging. It’s wonderful to know that your purchases have arrived safely and that you’re loving them.
Your support means a great deal to us, and we hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
We love a bargain and there are…
We love a bargain and there are plenty👍😀am now fully addicted to Gemporia and will always recommend this channel….thank you for great show ❤️
June 21, 2026
Reply from GEMPORIA
Hi Aron,
Thank you for your review.
We’re so pleased to hear that you’re enjoying the fantastic bargains we have to offer and that you love watching our shows. It’s wonderful to know you would recommend us to others.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Good bracelet but too long
Good bracelet but too long, there is an extension for those with large wrists. Not everyone is obese. You could have saved at least 3 pearls and then those of larger size could use the silver extension. I had to adjust it which ruined the bracelet. Not EVERYONE is an elephant darling.
June 9, 2026
Unprompted review
Reply from GEMPORIA
Hi Pamela,
Thank you for your review.
We’re pleased to hear that you liked the bracelet however, we’re sorry that the length was not suitable for you and that you had difficulty adjusting it. We appreciate your feedback regarding the sizing and will share your comments with our team for consideration when reviewing future designs.
We aim to create jewellery that is comfortable and suitable for a wide range of customers, and we’re sorry this particular piece did not meet your expectations.
If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Ethical company with excellent customer…
Ethical company with excellent customer service. It was unfortunate that my last purchase didn't reach my expectations. UV reactive volcanic carved dragon head showed no retro UV light, replacement sent but this also lacked any response. Disappointed so returned the replacement and canceled my order. Without prejudice.
June 27, 2026
Reply from GEMPORIA
Hi Susan,
Thank you for your review.
We’re sorry to hear that your UV reactive volcanic carved dragon head did not meet your expectations, and that both the original and replacement items failed to show the expected UV response. We understand how disappointing this must have been.
We always strive to provide quality products and excellent customer service, and your feedback is important to us. We will certainly pass your comments on to the relevant team.
We're sorry for any inconvenience caused, and if there’s anything else we can do to assist you, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
They are always very helpful and…
They are always very helpful and pleasant, the delivery seems to have got better , Well Done Gemporia
June 24, 2026
Reply from GEMPORIA
Hi Julie,
Thank you for your review.
We’re so pleased to hear that you find our team helpful and pleasant, and that you’ve noticed an improvement in delivery. It’s great to know this has made a positive difference to your experience.
We really appreciate your kind words and support, and we hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
I always enjoy my wonderfully made…
I always enjoy my wonderfully made jewellery that I purchase from Gemporia and love how they have top grade Gemstone pieces and the designs and quality are second to none.
June 19, 2026
Reply from GEMPORIA
Hi Jennifer,
Thank you for your review.
We’re so pleased to hear that you continue to enjoy our jewellery and that you’re happy with the quality, designs, and our gemstone pieces. It’s wonderful to know they remain second to none for you.
We really appreciate your kind words and your continued support, and we hope you enjoy your future purchases just as much. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
When transferred to place my order by…
When transferred to place my order by phone l was answered by a person that I couldn’t understand this person was foreign from a call centre I even handed the phone to my wife and she couldn’t understand her a total mess this is not the way gems treat there loyal customers .. Steve please get a grip of this as it is loosing you trade A loyal customer
June 18, 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re very sorry to hear about your experience when placing your order by phone and that you found the advisor difficult to understand. This is certainly not the level of service we aim to provide, and we completely understand how frustrating this must have been for you.
Please be assured that we take all feedback seriously, and your comments have been passed on to our management team for review so we can continue to improve our customer experience.
We truly value your loyalty and are sorry for any inconvenience caused. If you would like any assistance with future orders or would prefer to speak with us again, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Always happy with my purchases
Always happy with my purchases, the jewellery is great value for money,have been shopping with gemporia since the beginning wouldn't shop any where else,carry on the great work.
June 18, 2026
Reply from GEMPORIA
Hi Jennifer,
Thank you for your review.
We’re so pleased to hear that you’re always happy with your purchases and that you feel our jewellery offers great value for money. It’s wonderful to know you’ve been shopping with us since the beginning and continue to enjoy your experience with us.
We truly appreciate your long-standing support and kind words, and we hope to continue bringing you jewellery you love for many years to come.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Good website
Good website, helpful and informative good prices prompt and delightful packaging
June 26, 2026
Reply from GEMPORIA
Hi Lynn,
Thank you for your review.
We’re so pleased to hear that you find our website helpful and informative, and that you’re happy with our pricing and our prompt delivery.
We really appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Wish the shipping were a bit quicker
Wish the shipping were a bit quicker - but understand if you are trying to contain shipping costs. This order took 14 calendar days to reach me. In the past, I typically rcvd my orders in 10 calendar days.
The emerald, ruby, and white zircon stones in the earrings are nice. One of the kunzite stones is nice also, but the other stone is lacking a bit in clarity. But then again, it is kunzite. The size of each pair of earrings is as expected and am very glad I have LOX backs so I will not be worried about possibly losing them.
June 22, 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re glad to hear that you’re happy with the size of the earrings and that you’re pleased with the emerald, ruby and white zircon stones, as well as the security provided by your lox backs.
We’re sorry to hear that delivery took longer than you’ve experienced previously, and we appreciate your understanding regarding shipping costs. We also regret that one of the kunzite stones was not as clear as expected, although we appreciate your comments regarding the natural variation that can occur with this gemstone.
Your feedback is very important to us and will be shared with the relevant teams. Please also remember that if any item is not suitable, you’re welcome to return it within 30 days for a full refund.
We’re sorry for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
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