GenePlanet Reviews 1,342

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the process smooth, easy, and fast. Many people appreciate the detailed and understandable results, which provide valuable information and recommendations. The staff is also consistently praised for their helpfulness and the overall positive service provided. However, some customers also noted issues with response times, mentioning delays in receiving replies to emails or inquiries. Additionally, a few people expressed concerns regarding the product itself, specifically about the completeness of the genetic results compared to other brands, the perceived lack of proper interpretation for certain percentages, and the limited scope of some advertised tests.

What people talk about most

User experience

Clients share positive opinions on user experience. Many found the procedure easy, fast, and accurate, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast service, quick... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick results and... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers appreciate the fast, painless, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being kind,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I got more than I expected. Besides detailed analysis, I love recomendations that could be easily integrated into livestyle (at least for me) and list of food suitable and not suitable for me. Big hel... See more

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

2 Nifty Plus tests done

I did 2 nifty plus tests. Luckily, both came back with positive feedback - (i.e. no deletions or any similar genetic failure found). The first test done was for our now 3 years old son. At the end of my pregnacy with him, when we started doing CTGs, he kept having narrowed undulations. Fortunately, all the other aspects were perfect and the first thing our doctors asked me is if we had done any of the prenatal screening tests. Therefore, I showed them our nifty analysis and the doctors calmed me down saying that the kid is probably only sleeping in the uterus and for that reason he is having narrowed undulations ( considering the fact that the nifty plus test came back with the great results). This really helped me stay positive towards the end of pregnancy and now we have a prefect and healthy son who is still impossible to wake up once he falls asleep :)
The second test done is for the currently ongoing pregnancy. As the results are once again great, I am at ease and look forward to having our baby girl <3
To sum it up, after the first experience, I always recommend nifty to everyone regardless of their age (some people refuse it simply believing nothing can go wrong as they are still young/in their 20s).

August 29, 2025
GenePlanet logo

Reply from GenePlanet

Dear Dana,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Marijela,

Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Excellent!

August 26, 2025
GenePlanet logo

Reply from GenePlanet

Dear Romana,

Thank you very much for your valuable feedback.
We are happy to hear about your positive experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

Poor collaboration with doctors

Forgot to provide me with barcode to view results

August 23, 2025
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Reply from GenePlanet

Dear Ana,

Thank you for your feedback. We are sorry to hear about your experience and understand how important it is to have smooth access to your results.

The barcode needed to view your results is printed on the consent form that you signed before the test. One copy of this form was given to you by your doctor, so you should already have this information at home.

If you cannot find your copy, please reach out to us directly at nifty.test@geneplanet.com. Our team will be happy to assist you and make sure you can access your results as soon as possible.

We sincerely apologise for the inconvenience and are here to support you.

Kind regards,
GenePlanet Team

Rated 4 out of 5 stars

I like the test results

I like the test results, recommendations and the overall simple process.

August 12, 2025
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Reply from GenePlanet

Dear Livia,

Thank you very much for your valuable feedback and kind words.
We are happy to hear about your positive experience with our DNA test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Very interesting insights and helpful

Very interesting insights and helpful. Support department reacts very quickly and overall the product delivers real quality results and explanations.

August 6, 2025
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Reply from GenePlanet

Dear Ricardo Omar,

Thank you very much for your valuable feedback and kind words.
We are happy to hear about your positive experience with our DNA test and our customer support.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

Slow results, mediocre application and service quality level

It takes long before the test results are available. Is it worth waiting? Not sure, especially for the price it costs. The applications - mobile and WEB are not well structured, somewhat chaotic, and maybe unwillingly suggest that they are still in the beta version.
While using them, you cannot get rid of the feeling, that are intentionally structured so, that force you in purchase of additional services / tests.
For the AI recipes generator, I am not sure that it really considers the DNA test results and food compatibility. At least there is no clear, no-nonsense indication of that.
For the price the product(s) costs, one would expect more.

July 25, 2025
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Reply from GenePlanet

Dear Marjan,

Thank you for your feedback. We are sorry to hear that you’re disappointed.

As stated, it takes approximately 5 weeks after we receive your sample in
our lab for you to get the results.
Since your sample arrived in our lab on 27.06.2025 and your results have
been available to you since 25.07.2025, this is within the stated period of
5 weeks, more precisely you received results in 4 weeks.

If there is anything we can do to improve your experience please reach
out to support.en@geneplanet.com. Your suggestions and feedback will
be appreciated.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

What is wrong with my body

Fast and easy to understand the results

July 15, 2025
GenePlanet logo

Reply from GenePlanet

Dear Miroslav,

Thank you very much for your kind words and valuable feedback. We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Everything ok

July 7, 2025
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Reply from GenePlanet

Dear Lukáš,

Thank you for your valuable feedback and positive energy. We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Helpful test results

Test is really helpful (especially because it shows you everything you want to know and also recommends the food you should eat) and I will recommend this to everyone

July 2, 2025
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Reply from GenePlanet

Dear Natalija,

Thank you for your kind words and valuable feedback. It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 3 out of 5 stars

The application is poorly organized.

I searched for the results for a very long time, the application is quite transparent. The overall impression of the results was not completely but quite accurate.

June 26, 2025
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Reply from GenePlanet

Dear Tatiana,

Thank you for your feedback.

Your results have been available since 26.06.2025, which is 3 weeks and 3 days since your sample arrived at our lab. You can access them by logging into your account on our website (find the "Log in" button in the top right corner) or mobile app. After you've logged in, you'll be able to access your results from the menu under "DNA insights”.

If there is anything we can do to improve your experience please reach out to support.sk@geneplanet.com. Your suggestions and feedback will be appreciated.
Stay healthy!

Kind regards,
GenePlanet team

Rated 1 out of 5 stars

I have no results

June 11, 2025
GenePlanet logo

Reply from GenePlanet

Dear Martina,

Thank you for your feedback.

Your results have been available since 11.06.2025, which is 4 weeks since your sample arrived at our lab. You can access them by logging into your account on our website (find the "Log in" button in the top right corner) or mobile app. After you've logged in, you'll be able to access your results from the menu under "DNA insights”.

If you're still having trouble accessing your results, reach out to
support.sk@geneplanet.com with the details.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

A gift to yourself

Wide spread analyses with helpfull tips and advices for healthier life.

June 11, 2025
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Reply from GenePlanet

Dear Andreja,

Thank you for your valuable feedback and kind words. We are happy to hear about your experience and that our DNA test is helping you make positive changes to your lifestyle.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

a good choice

nice to know things about me :)

May 30, 2025
GenePlanet logo

Reply from GenePlanet

Dear Peter,

Thank you very much for your valuable feedback and positive energy. We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Big health help.

May 30, 2025
GenePlanet logo

Reply from GenePlanet

Dear Nina,

Thank you very much for your valuable feedback.
It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Perfect choise

Extremely satisfied with this test. I didn't expect such a large number of parameters. It's great to know what predispositions you have for metabolizing vitamins, what predispositions you have, etc.

May 30, 2025
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Reply from GenePlanet

Dear Kristina,

Thank you very much for your valuable feedback and kind words. It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

It is hard to find results

It is hard to find results. Prepare results overview easier, more readable.

May 20, 2025
GenePlanet logo

Reply from GenePlanet

Dear Pavol,

Thank you for your feedback.

We take pride in providing you with an ever-growing list of insights. To make it easier to find a specific analysis, we’ve organised them into thematic groups or chapters. So, if you’re looking for caffeine or obesity analysis, you’ll click on the Diet and nutrition chapter, post-exercise recovery is under Sport and recreation, and so on.

You can print the overview of your results in your profile section by
accessing the tab: “Results overview”. The print button is in the top right corner.

Results tab - displays your result, and which specific genes were analysed.
About tab - explains the analysis and its importance in your everyday life, interesting facts, and scientific studies the analysis is based on.
Recommendations tab - includes tips tailored to your DNA results to help you create habits to support your health and wellbeing.
Related analyses tab - displays DNA and blood factors which can have an additional impact on this particular analysis.
In each of these, you will find plenty of information and details to help you understand your DNA predispositions and possible ways to improve your lifestyle and health.

If there is anything we can do to improve your experience please reach out to support.en@geneplanet.com. Your suggestions and feedback will be appreciated.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Gives me deep understanding about my…

Gives me deep understanding about my roots and helps me to keep my healthy habits.

May 20, 2025
GenePlanet logo

Reply from GenePlanet

Dear Vladislav,

Thank you very much for your valuable feedback and kind words.
It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 1 out of 5 stars

No results after 6 weeks and no customer support

I went for a medical Cancer Screen test (basic model, which analyses only two genes) via a clinic in my country, which then sent my sample to GenePlanet's lab. In GenePlanet's papers about the test, it says it takes around 4 weeks to get the results (it just says "around 4 weeks", so not 4 weeks from the moment GenePlanet receives the sample). It's been 6 weeks now, and still no results. I wish I had an option to track my sample so I can see its status and what is the estimated completion date for the test. I wish the clinic was more upfront about delays and that someone informed me about a delay if it came to it, and if 4 weeks is not what it usually takes, then the document I was given is outdated and misleading (the clinic also told me it takes 4 weeks to get the results). I suppose there's a possibility GenePlanet is considering the deadline from the moment they receive the sample, but as a customer, I do not know when they received it, as I have no way of tracking the status of my sample. The lab may receive the sample in 3 days or 3 weeks. Something else to consider is that GenePlanet doesn't really have a deadline they need to obey. They just say they "aim" to provide the results in "around" X amount of time.

  
The test was quite expensive (I paid almost 500 EUR) and considering this is a medical test (and not something I did for fun) and considering that my family member is carrying a mutation in the analyzed gene so I decided to test for it myself, I had the right to have this test done for free via public health care. To avoid long waiting, I opted for analysis in the private healthcare sector, hoping to get a faster service, but I ended up paying a lot of money and so far haven't received the results. Luckily, I did not need this test for treatment at this moment, because if I did and had to wait for so long, this would put me in a very inconvenient situation where I would probably have to redo the test somewhere else and pay again. That said, even though this is a medical test, I do not recommend it for medical purposes because the waiting time is too long and unpredictable, with no status updates, and I'm still not sure if I'm ever going to get the results.

At one point, I reached out to the clinic to ask for a status update, and they told me they expect the results to be ready by the end of the week or early next week (they were not). If you're testing for fun and have no trouble waiting to infinity, it might be an okay option, but aside from that, it's too much money to pay to not get the results in a timely manner as the given deadline wasn't respected.

When 6 weeks of waiting was approaching, I sent another email - this time directly to GenePlanet asking for a status update. The email was sent to two different emails (one of which I see frequently posted here by GenePlanet as their contact). Days later, no one replied. So these are 2 (two) different emails, not one, and no reply so it's hard to say you haven't received the email (and I'm not having this problem when contacting anyone else so it's not like my email is not working). Additionally, in a bizarre case that GenePlanet really hasn't received an email on either of the emails (which is unlikely), I followed up with another message through social media. No reply. I waited a few more days and then followed up with another email to the two previously used emails and additionally added another email as CC. Still waiting for a reply. At this point, GenePlanet really can't say that they haven't received any of the messages.
Also, a few months back I filled in a form on GenePlanet's cancer screen subwebsite, and apparently, I was supposed to get contacted by a clinic in my country doing the tests, but never received a reply as well. Funny thing is, while I've been waiting with no updates, GenePlanet pushed something like a new marketing campaign with big discounts to get more people to buy their tests, while at the same time they can't deliver already bought tests in the agreed-upon time nor can they reply to messages.

The cancer screen test (on which someone's medical treatment and screening may depend) is of quite importance and should have a clear wait time/deadline with, ideally, regular status updates. This is quite a sensitive test, where for weeks I'm trying to find out if I am carrying a genetic mutation. Getting these results is quite life-changing, and I wish the waiting process wasn't like this as it's hard to wait for something like this as it is, and this is making a stressful situation even worse.  

Note: I will edit this review if and when these issues get resolved just to avoid cases where GenePlanet may reply that everything is resolved but is not.

April 14, 2025
Unprompted review
GenePlanet logo

Reply from GenePlanet

Dear Sonja,

We sincerely regret the situation and the uncertainty you’ve experienced — especially given the sensitive nature of the test and your personal motivation for taking it.

We are actively looking into your case as we speak. We fully understand how important timely results are and are doing everything we can to identify the cause of this delay.

This is certainly not our standard practice. We are treating your case as an exception that deserves urgent attention and are taking steps to ensure such situations do not happen again.

We will make sure everything is resolved as quickly as possible.

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Findings important for my daily life

The individual findings are interconnected, so I can better interpret the findings and determine their significance for my daily life.

May 9, 2025
GenePlanet logo

Reply from GenePlanet

Dear Eva,

Thank you very much for your valuable feedback and kind words. We are happy to hear about your experience with our test and that you are making positive lifestyle changes as a result.
Stay healthy!

Kind regards,
GenePlanet team

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