Hi All. Won over 4500 pounds on Tuesday this week ( i am writing review on Friday) first asked for verification id which is fine. However i asked how you can deposit without verification just a ge... See more
Company replied
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For me, experience was very good and very good support chat . I had good win aswell and the widthraw wasan't so bad, around 14 hours . I belive people who said theyr account was blocked right after wi... See more
Company replied
I have enjoyed this site, it is one of the only sites that limits the amount you can spend which I think is admirable… I went a few months with little to no wins. However I play a slot with a progress... See more
Company replied
I was skeptical to sign up to genieriches as I had never heard of it before, either last year or the year before I got an email to sign up so I gave it a go. Since then it’s not often I play but I... See more
Company replied
You should know
3.8
Great
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely great company so far...the best I've played on so far
I really am happy with this company...I do deposit quite a bit but I do win quite a lot...the only problem is I've won £5000.00 tonight but looking at these reviews I don't think I will ever see it...im so sad if that happens because I felt a really good vibe about these...I have so enjoyed my time on Genie Riches...and to be honest I've never won anything like this amount in my entire life...and its got me thinking I probably haven't as most of you have said its very difficult to get large amounts without a fight.. im not a well lady and probably won't have that kind of fight...so all I can do is keep my fingers and toes crossed and just trust in them as I hope they have trusted in me whilst depositing...
Well ive been so nieve...im literally still sending documents in after 3 weeks...I get emails from them saying thank you your documents they are all verified...4 days later when I go on chat oh you recieved that by mistake...you need to send in other documents...I am so tired of it all...so now this morning I've submitted the last thing I have to prove who I am...I have lived at my address for 20 years they have had literally everything from bills bank card driving licence bank statements...ohh I can go on...ive had enough and now going to take it further...I dont deserve this...I am.a good person and all I did was win...but I know I will never get my winnings...but I will try...I wont leave it there...£5,000 is a lot of money to me...and I could do such a lot with it...I do not understand what I've done so wrong to be treated like this...
Anyone reading this...PLEASE DONT USE THEM...PLEASE I BEG YOU....do not give them your money...find a different online casino...32 Red is amazing...no amount is too much to pay out...im left absolutely heartbroken
June 19, 2024
Unprompted review
Reply from genieriches.com
Hello Tracey,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Genie Riches, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The Genie Riches team!
Played yesterday
Played yesterday, won £420, woke up this morning to a email saying my account has been suspended! Money was put into my account this evening thank god!
June 15, 2024
Unprompted review
Reply from genieriches.com
Hello Claire,
We're sorry if your experience on our website did not meet your expectations.
As reputable operators, we are obliged to conduct regulatory checks to verify a customer's details. These checks are essential in upholding our pledge to maintain a safe and fair gaming environment.
We understand that timely withdrawals are important to our customers, and we are happy to say that we have been processing withdrawals seven days a week for some time now, and our teams work on finding the quickest solutions.
We'd be happy to review your case and have reached out to your privately for details.
Kind regards,
Genie Riches Team
SCAM OF A CASINO DO NOT USE
Withdrew 30 quid was then emailed saying account closed and still haven't received 30 gbp yet absolute scam DO NOT USE !!!
May 31, 2024
Unprompted review
Reply from genieriches.com
Hello,
We're sorry to hear that your experience on our website was less than satisfactory.
Withdrawal timeframes can be affected when regulatory checks are needed to verify a customer's details. Additionally, the completion speed of withdrawals may vary depending on the payment method utilized.
We are willing to review this matter further and work towards a swift resolution. For this purpose, we have contacted you to obtain the necessary details.
Kind regards,
Genie Riches Team
Disgusted
Hi, it’s Melanie again. For all going through what I’m going through, I feel your pain, it’s absolutely disgusting that this so called professional gambling site can take your money and then refuse to pay you your winnings ! Call me old fashioned but I always thought you looked after the customer cos let’s be right, without customers there is no company ! Anyway, approaching 10 weeks now and this scum company still owe me £1974.02. After a bit of homework, I’ve found out who the chief executive of Broadway gaming is ( I won’t repeat names just yet ) so last week I have sent a recorded delivery letter from myself expressing the disappointment, disgust & anger I feel, let’s hope this professional human being can give me some answers this coming week !
June 8, 2024
Unprompted review
Reply from genieriches.com
Hello,
We apologize for any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us. This process may impact withdrawal timeframes.
The checks involve obtaining certain documents that fulfill both regulatory requirements and our internal standards, enabling us to maintain a safe and impartial gaming environment for all customers. While we recognize the potential for disruption, it is crucial to uphold these standards for everyone's benefit.
We are willing to examine your case. We have contacted you in private to gather more information.
Kind regards,
Genie Riches Team
As a lot of other posts say...
As a lot of other posts say, this company will do anything to avoid paying out genuine wins.
They employ delay tactics at every turn. These include:
Waiting 24 hours after withdrawal requests to ask for documents.
Asking for more documents every 24 hours stating the 3 days they have to approve them starts afresh each time
Ignoring emails sent.
Asking for documents that have already been sent as if they haven't had them when they have.
& then when you finally get the message all the documents have been approved....go AWOL when you try to get your withdrawal money.
AVOID THIS COMPANY!
June 7, 2024
Unprompted review
Reply from genieriches.com
Hello,
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
These checks, which require specific documents, adhere to our internal protocols and regulatory mandates, ensuring a secure and equitable environment for all customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
www.genieriches.com
Well don 10 of 10 --- Alin D.
May 29, 2024
Unprompted review
Reply from genieriches.com
Hi Auris,
Thank you very much for taking the time to share your thoughts on your recent experience.
We are dedicated to providing our players with not only top-notch support but also with an unforgettable gaming experience, your positive feedback is a reflection of our hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best Regards
Genie Riches Team
11th May 24 Do not use this casino
11th May 24 Do not use this casino, absolutely appalling customer services. I deposited £2000 and when I realised that there was no blackjack I withdrew the money. I played for literally 10 mins then decided the site wasn’t for me. 24 hours later they are now asking for documents even though i didn’t play for more than 10 mins. I’ve just spoken with customer services telling me it will take 3 days to review the documents and further 24 hours to process my withdrawal. That’s almost a week!!! Highly recommend not playing here!!! Terrible terrible casino!!!
Just checked and my game play was 10 minutes. I won £3 only. Keep your £3 and give me my deposit back! Like others this is disgusting. You owe me £2000.
I will continue reviewing on other sites until this is resolved. Hopefully more future customers will read this and not play with these thieves.
Obviously with interest rates being so high, they are holding onto the money as long as they can to maximise profits.
Even the responses on this site from the casino are generic and repetitive. Disgusting!!!
20th May 24 casino is still holding my money despite sending all required information and documents. They have now started asked for the same documents a second time. I sent them again and they still say they a reviewing. I can’t see any resolution to this so am reporting to the gambling commission.
Also don’t believe the generic responses below, they are telling lies. They’ve made no attempt to resolve my case and deserve to be shut down.
Update: now the 28th May and still no money. This company are thieves and deserve to be shut down. I’ve provided all documentation they have asked and are just trying to steal my money. I am now reporting to the gambling commission. I hope all others reviewing are doing the same.
May 28, 2024
Unprompted review
Reply from genieriches.com
Hi there,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Best regards,
Genie Riches Team
Been playing on site for quite a while…
Been playing on site for quite a while deposited loads. Won money on there so withdrawed it. And low and behold they block my account. Not happy at all. I've sent all the verification info that u needed I want my account unblocked and money sent to me
April 11, 2024
Unprompted review
Reply from genieriches.com
Hi Gemma,
Thank you for taking the time to share your experience with us. We apologize if it has not been up to par. However, as we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Best regards,
Genie Riches Team
Good customer service
Catalina e was very nice and attentive solved my problem promptly well done very grateful
May 22, 2024
Unprompted review
Reply from genieriches.com
Hi Wendy,
We appreciate you have taken the time to share your feedback about your experience with our live support team. We're happy to hear you have been assisted in a timely and efficient manner.
We hope you'll continue to have a good time on our site, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best wishes,
Genie Riches Team
Very helpful and friendly service
Very helpful 👌 friendly service ver satisfied with outcome
April 23, 2024
Unprompted review
Reply from genieriches.com
Hello Diane,
Thank you so much for your kind words. We are thrilled to hear that your experience with us was to your satisfaction.
We hope that you'll continue to enjoy all that our website has to offer, as we bring more fun and exciting features.
Thank you for choosing to play with us.
Kind regards,
Genie Riches Team
Initial feedback great site selection…
Initial feedback great site selection of games ,although did seem to have technical error quite a bit ,,,I won a large amount of money on the 28th march so new it would take longer for withdrawal process due to Easter Bank Holidays, so allowed a few days over this,I had sent all relevant documents for verification which was processed within a couple of days ,,,but still no update on my account on withdrawal request so then I was starting to worry perhaps I've been scammed of my money especially after reading so many negative reviews! So at this point I chatted with adina who assured me everything was passed through to relevant department for processing and should be 1/2 buisness days ...3 days later nothing so I then went on the chat again this person also assured me it was with the correct department but had to allow time for withdrawal ,I said I understand this and I am happy to wait but when told a couple of times 1/2 days and nothing happening on account changes was still suspicious after reading reviews over and over .... But surprisingly later that even everything changed withdrawal was processed etc around half an hour later money was in my account ,so totally get everyone's circumstances are different but I cannot fault genie riches at all 😀
March 28, 2024
Unprompted review
Reply from genieriches.com
Hi Jan,
Thank you so much for taking the time to share your review with us! We appreciate your feedback and value your opinion.
At Genie Riches, we strive to provide our players with the best possible gaming experience and your positive feedback means a lot to us.
We also understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Genie Riches Team
Hidden gem
I was skeptical to sign up to genieriches as I had never heard of it before, either last year or the year before I got an email to sign up so I gave it a go.
Since then it’s not often I play but I have won 2 or 3 jackpots on the ones were they must be won before £500, £250 & £100.
Withdrawal times roughly 24hr maybe a bit less so it’s not the fastest I’ve used for withdrawals.
All in all I do enjoy popping the odd £15/£20 on here.
April 12, 2024
Unprompted review
Reply from genieriches.com
Hello Sophie,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Congratulations on your winnings!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Genie Riches Team
Won't pay out winnings
First withdrawal was fin and sorted within the time period and second withdrawal has been pending for over a week and the chat team seems very kind and plesent but the transaction team is ignoring them all and not processing my cash after 9 days they did eventually pay I do like the site but this is a huge drawback of no consistency on withdrawals
April 2, 2024
Unprompted review
Reply from genieriches.com
Hi Shaun,
Thank you for your feedback, we do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
Unlike some of the larger sites out there today, we have been processing withdrawals seven days a week for some time now, unfortunately at the moment we do only operate a reduced service at the weekend for a couple of different reasons which are outside of our control.
We recognise timely withdrawals are a priority for customers and I am happy to let everyone know that there are some internal enhancements to our service being introduced in the coming months to make withdrawals even quicker and more consistent 7 days a week, so do stay tuned we are very excited to be supercharging our withdrawals for customers!
If you’re still enjoying your time onsite, we can hopefully, given time, turn that disappointing one-star review into a blow your socks off FIVE!
Thanks again,
Genie Riches Team
Waiting still for docs to be processed
Waiting still for docs to be processed, this should be done within hours not days , waiting on payouts, company should not take money especially large amounts if they require id of people , used debit method so this should be straight forward
April 1, 2024
Unprompted review
Reply from genieriches.com
Hi Katrina,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and we'll reach out to you privately to collect some more details.
Kind Regards,
Genie Riches Team
Excellent customer service here…
Excellent customer service here ….problem dealt with with a minute !
Thank you Larisa C 👍👍👍😊
March 28, 2024
Unprompted review
Reply from genieriches.com
Hi Rachel,
Thank you so much for taking the time to share your review with us! We're happy to hear that your experience with our live support was not only enjoyable, but also efficient.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Thanks again for your review!
All the best!
Genie Riches Team
Do not pay out!
So far, waiting 4 weeks for a withdrawal of several hundred pounds. No response from anyone, no calls. I’ve sent numerous emails asking for my money and nothing.
February 27, 2024
Unprompted review
Reply from genieriches.com
Hi Gemma,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
Genie Riches Team
These are scammers
These are scammers ! Like everyone else, I didn't get my paycheck and they blocked my account! In the chat and when I call them, no one gives any information just to wait
March 3, 2024
Unprompted review
Reply from genieriches.com
Hi Martyna,
Thank you for your feedback, we do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
Unlike some of the larger sites out there today, we have been processing withdrawals seven days a week for some time now, unfortunately at the moment we do only operate a reduced service at the weekend for a couple of different reasons which are outside of our control.
We recognize timely withdrawals are a priority for customers and I am happy to let everyone know that there are some internal enhancements to our service being introduced in the coming months to make withdrawals even quicker and more consistent 7 days a week, so do stay tuned we are very excited to be supercharging our withdrawals for customers!
We hope we can turn that disappointing one-star review into a blow your socks off FIVE!
Thanks again,
Genie Riches Team
Do not and I mean do not sign up to…
Do not and I mean do not sign up to this website under any circumstances, deposited 8 days ago, cashed out Tuesday morning then waited until Thursday for an email saying withdrawal failed I need to send documents sent all my documents instantly and got them verified, was told on the phone my money would be released the same day as I had already waited 2 days, it is now Tuesday a full 7 days later and they still have not released my funds, not a single person on there phones can string a full sentence together in clear English its like trying to talk to a toddler. Also take into account it takes 45 mins on hold to get through to one of these people, I'm guessing because of how many people are trying to get in touch for there money what they have rightfully won. I got told 4 days on the bounce it will be today and its been a week and still not a thing, I have been in the gambling/ gaming industry for over ten years and never come across anything like this in my life, they spam me with emails and texts deposit now deposit now while not releasing my money trying to get me to deposit more do not sign up to this site please, how they are allowed to get away with this is crazy, I have spoken to my solicitor and she has informed me to go to the newspapers as she has checked all the time frames and terms and conditions and confirmed the money should be in my account no issues, this day is now nearly over and still not a response on a email or a phonecall where some one can speak English, and before you think its to do with verification its not I have been fully verified 5 days they just want to take your money and then do everything they can to keep the money you win I will repeat one more time, DO NOT SIGN UP TO THIS SITE PLEASE
March 19, 2024
Unprompted review
Reply from genieriches.com
Hi Jordan,
Thank you as always for your feedback, we do use the feedback gathered here to drive change internally.
The speed at which you receive your withdrawal will depend on the payment method you use.
VISA debit is currently the best option and can take as little as 30 minutes to reach your bank account once paid from our side.
E-wallets such as PayPal may take a little longer, but generally within an hour.
Mastercard debit can be same day, but this will depend on who you bank with, it can take 2-4 working days.
In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
We have reached out to you privately for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Regards,
Genie Riches Team
Like taking your money, don't like paying it out
Been waiting well over a week for my winnings to show up in my account. I have uploaded the correct documents, they have been approved and my account is verified. I have rang every single day to be told the exact same words from different people that "it is been processed and should be within your account within 1 working day." Well where is my money then? Its been over a week. 7th day on the phone now to be told by customer service "I dont have that information." They are happy enough to take your money but don't like paying you out. I want my money what I'm owed!
March 19, 2024
Unprompted review
Reply from genieriches.com
Hi T Kenna,
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Genie Riches Team
Absolutely terrible casino company,I'd…
Absolutely terrible casino company,I'd advise anyone thinking of joining this online casino.please please.don't.terrible customer service on chat/via email/or phone..they'll try everything to avoided paying you out any winnings you withdraw...please look elsewhere..
March 15, 2024
Unprompted review
Reply from genieriches.com
Hi Dave,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Yours Sincerely,
Genie Riches Team
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