Hi All. Won over 4500 pounds on Tuesday this week ( i am writing review on Friday) first asked for verification id which is fine. However i asked how you can deposit without verification just a ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For me, experience was very good and very good support chat . I had good win aswell and the widthraw wasan't so bad, around 14 hours . I belive people who said theyr account was blocked right after wi... See more
Company replied
I have enjoyed this site, it is one of the only sites that limits the amount you can spend which I think is admirable… I went a few months with little to no wins. However I play a slot with a progress... See more
Company replied
I was skeptical to sign up to genieriches as I had never heard of it before, either last year or the year before I got an email to sign up so I gave it a go. Since then it’s not often I play but I... See more
Company replied
You should know
3.8
Great
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Don't pay out. Avoid and gamble elsewhere
The verification process for this company is ridiculous. I have sent all the documents that have been requested and still have not been paid my winnings. AVOID and play elsewhere. They owe me £120
December 29, 2021
Unprompted review
Reply from genieriches.com
Hi TG,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved and have reached out to you privately to collect some more details.
Kind regards,
Genie Riches Team
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