Geodis Reviews 69

We are still waiting for a delivery sent seven days ago from Carmague in France to Ventimiglia in Northern Italy, a three hour drive. The tracking site is useless and phoning just gets you charged for waiting before being told to call back later.
This company should never be used.

Is it possible that a European company specializing in logistics be that useless and poor in customer relationship management in the 21st century? Mind boggling

It’s heckling waste of a hacking sore piece of hacking dumb dodo degenerate slime fart face pulled up to My apartment, returned my order and left like slime fartface dog foodie stain he is. That’s why no one’s getting knocks on their orders. THese farthuffing rat maters pieces a fart are going up to addresses and just returning items without getting their gorged fat brainless dumfart hugger Weak turnt out punk assesout their vans And I checked for you to let these people know about my review so hey weak turnt out punk sowbilly slowboys. Make love to you in your dumb fart inhaler female turnt out dogmouth. If I see you I’m gonna spit in that dumb girlie mouth you turnt out little punk I’m gonna spit in your mouth fartingester pussy. Turnt out Prison punk wife . Get doodood on turnoutstylepunk get doodooed on

Poor customer service and they overcharge you bc of their incompetency. Do not deal with Will Wong or Vivian Yang. Stay away from them asap.

I was there all day they didn't knock the door I have a camera they also claim that they came at 2 a.m. but they did not and I was awake at that time also.

Same story as the rest of the reviews I have read. Tracking number does not work on their own website or their partner company "getkanga". I ordered something from Best Buy and they said it would be delivered on a specific day. My package has not arrived and I can't receive updates on where it is. Pretty disappointed in Best Buy if this is who they choose to deliver their customers goods.

Add me to the list of dissatisfied consumers who have been forced to deal with Geodis/GWUI because of an Amazon order. 3PL/Freight Forwarding companies like Geodis and Pitney Bowes are nothing but trouble for consumers and Amazon should cease using them immediately. My expensive Amazon order is currently being mishandled by Geodis and it’s also totally untrackable (their tracking number doesn’t work on their own website). It’s virtually impossible to reach anyone at Geodis unless you spend hours searching on Google for various branch offices which may or may not actually help you. They’ve also been totally unresponsive to my email inquiries. These days, every Amazon order seems to be a roll of the dice in terms of on-time shipping. Pray that Geodis isn’t given your Amazon order after you complete your purchase (you’ll certainly become dissatisfied too).

No delivery at stated timeframe, tracking system provides no details, cannot get anyone to answer the phone, no idea where my parcels are.... have no idea why Maison du Monde use them??

Belgian bike manufacturer COWBOY.COM definitely chose the wrong logistics-partner. Stating that these are 100% useless is not critical-enough. Lichfield office (01543 443 458/792). Truly disappointing in this day and age. Perhaps the coming BR-exit will force them to improve and become professional / organised. DPD are a God-given transporter if they are to be compared to this muppet-show. SHAMEFUL!!!

This delivery company Geodis - had 2 parcels of mine from Maisons Du Monde from the 17th August (at least!) with one tracking number (but with a reference number allocated to each parcel) where both parcels didn’t move anywhere for days and days and where I eventually chased Geodis as to why they hadn’t delivered my parcels where they did not respond. Eventually on the 27th August the tracker put them at Lichfield in the UK - where one parcel was listed as missing and the delivery was put as ‘retuned’. Nothing was then done until the end of the August!, where I received one of the two parcels on the 1st September - Where Geodis had put a new label on the parcel (over the original postage label) listing it as parcel one of one! and under their tracking information on their web-site – they had put that the delivery for both parcels was complete! I sent complaint messages to both Maisons DM and Geodis and no one responded!

I then raised a complaint with PayPal for a refund for the 3 undelivered items and subsequently today: the 7th September: the other missing parcel suddenly got delivered! WOW!

I really don’t know why any sane supplier would use Geodis to deliver for them - as they have really bad reviews on-line AND clearly from my experience: they are very unreliable!

Poor service, would not use again.

Website is unhelpful, can't find any answers to where my parcel is and there is no UK contact number so I can't speak to someone to find out.

If there was an option for zero I would use it. A large item had been sent by a supplier last Wednesday, I was sent a tracking email on the Friday saying the package should arrive between 24 and 96 hours. Tracking system said Package had arrived in Lichfield depot on Monday evening....then nothing, can’t contact them. It’s now Thursday afternoon and the Tracking system has just updated saying Package was delivered on Tuesday at 9.50, I can assure you it wasn’t, I was in the office from 6am and the CCTV clearly shows no delivery all day. Not possible to communicate with them and they have lied about delivery, this has cost me the sale of the product, not that they care...the MD Jamie Cuthbert should care, you are running a dysfunctional company... happy to discuss with you if you can spare the time, COVID is not an excuse for you not fulfilling your obligations.

Impossible to contact - waiting for a delivery from Maison du Monde - virtually given up - will never use Maison du Monde again . Never even heard of Geodis ??

Update on my previous review.

Despite the on-line tracking stating at one point "Discharged - Tottaly missing", (their spelling of 'totally?'), my item arrived?

I called the sender, Maison du Monde, and they too thought the item had been lost when they checked the tracking, and have dispatched another item.

Geodis, later got back to me to say "item was not lost", they did not explain what the 'totally missing' post on their tracking site actually means.

Item was dropped on the door step and a knock on the door, by the time I got to the door, the driver was back in his truck, not sure whether this is normal service, or a 'covid' response.

So overall room to improve the clarity of their tracking!

I received a call from the driver telling me to come downstair from my apartment and pick up my box from the the truck as they only do kerb side deliveries, i explained that i had just had a baby and recovering from a csection i will not be able to lift a 50 kg box from the road to my home. The driver then just drove off with my good. Never experienced such a thing before.

Maison du monde claim that my parcel was delivered. I didn’t receive it. Geodis claim it’s been lost. Maison du monde won’t issue me a refund because Geodis haven’t emailed them despite the fact that the tracking says “totally missing”. Very frustrating that I am out of pocket because of two utterly useless French companies!

Every time we shipped our product via Geodis, there were various problems and delays. I'd rather carry the freight myself than deal with them again. Stay away!

Avoid . Please avoid
Having placed a 180 kg order consisting of a dining room table and 8 chairs, I paid 260€ to have it delivered to my condo on the 5th floor.’
The delivery took place the day it was scheduled to be.
But to my greatest surprise and dismay the driver dropped the palet on the middle of the curb in Paris . And when shown the invoice paid with delivery instructions, he refused and started insulting us. Then left
Next tried to contact the company. Good luck- impossible to find any number to contact.
After hours of searching I sent an email to complain. Still waiting for a reply
Contacted the supplier from whom I had bought the goods. He got back quickly to say that Geodis was short of staff and could not provide the service!!!! End of story. Should be getting back the difference in cost between upstairs and downstairs delivery. That is it stay away from Geodis they are S..T.