Geodis Reviews 69

AWFUL! I ordered something from amazon and it shipped through geodis, the box came completely destroyed I’m very surprised it was still able to hold the item it was so torn apart also the box appeared as if it had been opened. The item inside was also damaged. It was a limited edition figure in which the box was extremely damaged but luckily the final figure was ok!. ABSOLUTELY RIDICULOUS don’t order things that ship from this company especially if you want it in one piece! Very disappointed!

Absolutely diabolical. I agree with everyone else here by far the most inefficient service ever. They failed to deliver my parcel , declared it lost to amazon but refuse to even contact me directly for an explanation. dont Use this delivery service even if it’s the last one in hell, I suggest you walk and pick it up because it’ll be faster and more efficient than these lot

Been waiting a week now. They say they've attempted delivery...yet no card ever left. No way to contact them. Finally got a phone number, but they don't reply. Would pick up the package if we had an address. Unbelievable!

Diabolical. Geodis will lose you business.. Please, please do not use unless you have a death wish on your business. Very expensive consignment not delivered after a week even though promised delivery. Customer care is just not on the radar

Utter s****. May as well cancel your order and buy from someone who doesn’t use Geodis for delivery. Previous delivery vanished into thin air (it’s a large piece of furniture). Company sent out a new item, waited in all day for nothing when they said they were coming. No delivery again. Rang to find out it wasn’t even loaded on to a truck today. It will be here on Monday.........

I'm sure this isn't being reviewed by Geodis as a company because if it was they'd be doing something about the awful reviews they are receiving on this site. This company has taken a delivery role for an item that I have ordered in January. I have reviewed the company website and now have tracking information to show that the parcel is at their Northampton site waiting for me to be contacted to arrange delivery. However, it is now the 7th Feb and the parcel arrived in Northampton on the 31st Jan. I have had no contact to arrange delivery and merely trying to get a number to call Geodis on is practically impossible.
In this day and age this is not how a company should be doing business. Its shoddy attitude to its customers will inevitably be its downfall, and frankly good riddance to bad blood!
GET A GRIP OF YOURSELVES!!!

Where do I begin!! Delivery due date 4th December/ 5th december given by company I ordered from. They emailed me a tracking parcel box but guess what it didn’t work. Also gave a number that doesn’t exist!! Into the delivery of said parcel, company contacted Geodis who said oh that won’t be delivered until next week. Got an email following Tuesday asking when I would like it delivered. I emailed back sayi next day would be fine as someone would be in. No parcel delivered. I Emailed following day to say no parcel delivered. Apparently there was a delay with delivery and would be out for delivery following day. I advised could only deliver before 1 o’clock. No problem apparently. No parcel delivered. Managed to get a phone number for them following day It turns a out they did try to deliver at 1.17 and I was out. Of course I was out!! Because it was after 1 o’clock. The guy said they took a photo of the address because there was no access but would deliver today, I said it would have to be before 1 or after 3.30. Got home no parcel, checked my emails and low and behold the photo they took was two doors down at my dentist which was closed for the afternoon. Guess what they are closed for the weekend and no answer now til Monday. Will I ever get my parcel?What a terrible company!!!

No sign of expected parcel (apparently they had been trying to contact me) but on raising concerns surprise surprise I was easily contacted a few hrs later. Told they would deliver the next day but waited in till 8pm and nothing arrived. Phoned next day to be told driver had run out of tachometer hours and had to return- said I should have been contacted. What a joke. Then when delivery van arrived the next day, the courier couldn’t locate our parcel amongst the parcels that had been strewn in the back, most of which were damaged in some way! What a poor service. The call centre did appear to be helpful but in reality just paying lip service. Sounds like too much expected of their drivers.

I'm in Belgium, so received a package delivered by the Belgian branch of this company. Even by Belgian standards, this is not a good logistics company. Customer service is non-existent.

No calls to arrange delivery, despite automatic emails promising this. No calls in advance of arrival, despite promises by people at depot. For this reason, I only received my package on the fourth delivery attempt (having spent three full working days at home waiting for the package - for the first attempt, I got no advance warning, so I was at work).

The company had consequently had the package in their possession for over three weeks, having taken it in and out of their trucks four times, each time with the risk of damaging it. They were repeatedly rude on the phone, and despite having botched three deliveries, were not willing to make any extra efforts to get the package delivered at a time when someone was actually present at the house. In the future, I am checking with all suppliers, and if they use this company for deliveries, I am not buying from them.

I only gave them 1 star because I couldn't put zero. My package was on a three day deliver but despite this I am still waiting 5 days later with nobody telling me anything about the package despite 5 phone calls, 1 email, 1 facebook complaint and three attempts to get an answer through their feedback form online. yodel all is forgiven...............

This is the worst logistic company I have ever come across with. They dont send any updates, then they sent me an email saying my parcel would arrive on a Tuesday. I waited all day for it at home and it never came, and delivery status said Delivered!!! There is no way to contact them, sent several messages through their 'contact our branch' button but never recieved a response. I bought furniture from Smallable.com which is an online luxury brand store, and they should be ashamed to use this company as their logistics.

Racist company that will not promote people of color worked for almost 3 years and had a Hispanic supervisor call me a inappropriate name. Then tried to stop it under the rug and put me on a different shift.stay away from here ohl is still in control it's not geodis racist Brentwood people

Having found a great deal online, I ordered my item...

The item hadn't arrived after a few days and the 'schedule your delivery' button did not work on the automated tracking email. After getting stuck in a phone loop multiple times and after much Googling I found a number for the correct depot. If you've ever tried contacting Northampton Geodis you'll understand how tricky this is. They were very pleasant and helpful and advised when the parcel would arrive. So I waited 2 days at home for it (after the second day being told there had been an accident). Being that I work, and couldn't waste another day, Geodis recommended I pick a designated day that week, which I did... HOWEVER...

Update (1 day later - 3 working days late):
Have just had a David Lynch moment and received a notification saying that my parcel has been signed for, by 'myself' however I have not been home all day (this was not my 'new' designated delivery day). I will not be happy if this has been left with a neighbour as it clearly states to check the item thoroughly. Very stressful experience thus far.

Update (later that evening)
Well... Not to worry, it wasn't responsibly left with a neighbour as I just got home to find my £750+ digital piano hanging out, on my doorstep (in South East London) in the drizzle, in full view of any Tom, Brian or Harry, with the name of the product on full display and the box battered like a good piece of Weymouth cod.

After unpacking the piano, everything seems to be ok, however it does sound a bit like soggy bagpipes, hopefully this will resolve itself as it dries out.

If you want your goods dropped on your doorstep for all to see, whatever the weather, go for it.

Bonne chance.

Geodis overseas India private limited is the worst company I have ever worked with. They behave like sea pirates who will hijack your shipment like in Somalia and will not release it unless you pay their unreasonable demand. My ship moved from India to France and no one in the company has a clue where is the ship. Even on my repeatedly asking them almost everyday there was no communication. One fine day Geodis called me and said that oh! The ship reached 2 weeks ago and this week we all are on leave going for the employee outing and you have to pay all the demmurage and the ship parking etc. I called the country director and the Asia region head but they did no investigation and asked me to pay if I wanted my goods back. Don t work with the sea pirates, ever!

This company has been a disaster. They initially deliver the wrong goods at the wrong date to my apartment in London. Called me several times to pick up the wrong items which they never did at the time that they said they would. They also said the items were 138 kilos which was clearly wrong for a couple of pieces of baby furniture.

After they finally got my right order, a woman called me on a Friday (3 days after my correct delivery was due) asking if the delivery could be postponed for the following Monday to which I said no. She proceeded to hung up on me. When I called back she said the items would be delivered the Friday before 5pm.

I then get a call from someone else saying that the items will not arrive until the following Monday when it had been already confirmed for the Friday! I asked him for an email confirmation and not only he refused to give one but he hung up on me again.

This company is not only unreliable but has the worst customer service that I have ever encountered.

I'm exactly in the same situation as the other review. I have ordered a bathtub online, and Geodis is supposed to deliver it to me. As the beginning it looks kice, they send me on Monday a tracking number. But the same day things start to go worse.

On Monday evening the tracking number indicate the delivery has been cancelled, without any other explanation.

On Tuesday they send me another tracking number, but nobody shows up.

On Wednesday I call them and they tell me it will be delivered for sure on Thursday between 8Am and 7PM.

On Thursday I have been following the status on the tracking number. At 7.38AM it says: Delivery Run, Birmingham. At 1PM I call Geodis to know where it is, they garantee me it will be here before 5PM. At 5PM nobody is here so I call back again but they are not able to tell me where the truck is

Then at 5.30 a pretty white big truck shows up, apparently lost. It turns twice in front of our house without stopping., I have even been able to take a picture of it. And finally at 5.45 I call back Geodis, again, and they tell me it is too late it will be delivered tomorrow, Friday. They garantee before 10AM but why should I trust them?

So to conclude this Geodis are bad. The only good point is the people on the helpline, they are all very gentle. But the rest of the team and the logistic is clearly bad.

I was notified by my vendor (QS Supplies) that my order had been released to Geodis for distribution and the latter would be in touch within 48 hours to arrange delivery. No contact, so I went to the website but there is nowhere to type in the tracking number provided, so not possible to track online (!). I rang on many occasions over the following few days and none of the staff I (finally, after frequent engaged tones) got through to could effectively tell me what was going on with my delivery. After 4 days I was finally told the delivery was 'lost' (we're talking pallet with two washing machine-sized boxes on it) and to contact my seller who confirmed this. No doubt they will say it was all the vendor's fault, which it may be, but geodis did not deliver on their customer service mission at all (eg the named contact at geodis never responded even though I emailed her directly; none of the numerous promises to call me back were honoured and I had to do all the ringing), and their systems seemed incapable of providing status even though a tracking number was provided.

Apparently, this organisation is a major player in logistics, which I have to say, substantially surprises me. Other providers are available and they are very, very much better...