Geoff Banks Online Reviews 

Very Very poor market choices and no live streaming makes the site very poor compared to other companies. I wrote to them directly months ago but nothing changed.

So many more cons than pros

Cons

. Deposits take ages and always logs u out and removes any selections in bet slip.
. No cash out.
. Withdrawals aren't instant.
. Layout on racing poor.
. Free bets and bonus are none existent.
. 9/10 times when u place a bet it spins and says unable to place bet after a few mins, then you do it again and it takes a while but eventually accepts it
. Bet settlement can take an hour sometimes.

Pros

.Best odds guaranteed. (Excluding multiples though)
.No casino.

User wombl_3@hotmail

Big scam Company
Hexapro extreme 0,20€ no possible wins. Never seen this. Always Win for the house.
Who let this pass to play.
Sh.tty Company.
Hexapro poker :plenty computer players you can't beat
I am dine with bet and gone on to So Lick Uni..
All the best here

I love using this website
Customer Service is 10/10
Responsible gambling contact with customers 10/10
Very quick withdrawal into bank

I give Geoff Banks three stars - they have a lot of good value but like a lot of bookmakers they don't really like you taking it.

After being down for over a month I finally make a big win and get the "Analysis of a substantial number of wagers has shown a consistent pattern (in excess of 90% of all wagers) as shortening in odds, immediately after placement. This is reasonably clear evidence of line tracking, otherwise known as odds trading, rather than 'selection based' activity." email 10 minutes after my first big win in a while.

And guess what, the starting price for that bet was the same as the bet slip price! They seem to assume anyone that has a (~£500) win is trying to cheat time I suppose. Better to go to the competition that does not punish you for being lucky or researching the field before placing bets.

Real cowboys these alot

Limit you to SP via email however you can still bet at price taken, so unless your checking your email every time you make a bet, this clown jeffco banks is no good.

Worth of advice fix your website, and restrictions. When a punter is restricted the website should reflect by this by stake limits or SP ONLY. Had any of my bets won after this email I would of taken this lot to IBAS and won. Cant make it up as they go along

My horses bets won and Geoff Banks didn't like it.
Apparently they notice some pattern that I am not aware of. I only just started using the account 5 days ago as I had a free time. And I got a letter just after only 5 days of use.

So, if your bets win, they will send you the following:
“Analysis of a substantial numbers of wagers has shown a consistent pattern (in excess of 90% of all wagers) as shortening in odds, immediately after placement. This is reasonably clear evidence of line tracking, otherwise known as odds trading, rather than 'selection based' activity.”
They made those assumptions in 5 days of activity of my account. I find these accusations both surprising and unfounded, as I have no knowledge of line tracking or odds trading practices.
As a horse racing enthusiast, I follow specific jockeys and horses. It is well known that odds in horse racing can fluctuate significantly, sometimes even during bet placement. This natural variability should not be misinterpreted as suspicious behavior.
Additionally, my winning bets were at higher odds, contradicting the claim of consistent shortening odds.
I find it unfair and disappointing that Geoff Banks would make such assumptions based on only five days of activity. This approach not only undermines customer trust but also appears to be an excuse to avoid paying out at Best Odds Guaranteed prices.

They have made my account 'Board Price' only on Horse Racing and Greyhounds going forward, which are available shortly before a race only. Bonus offers have also been withdrawn at this time to me. This is very disappointing.

Given these circumstances, I do not recommend Geoff Banks. Their handling of this situation has been both unfair and unjustified. Avoid them and don’t use their online betting.

Customer service is a disgrace! Sent an email to customer support and they can’t even reply. Sent another email asking why they can’t be bothered to reply and got an automated email back saying “mail not delivered recipients mailbox is full” I’m guessing it’s full because they can’t be bothered to read ANYONES emails! Disgraceful company!

My horses bets won and Geoff Banks didn't like it.
Apparently they notice some pattern that I am not aware of. I only just started using the account on the 21/05/2024 as I had a free time. And I got a letter today, 26/05/2024. After only 5 days of use.
I will be googling the terms they accuse people, whose bets win.
So, if your bets win, they will send you the following:
Analysis of a substantial numbers of wagers has shown a consistent pattern (in excess of 90% of all wagers) as shortening in odds, immediately after placement. This is reasonably clear evidence of line tracking, otherwise known as odds trading, rather than 'selection based' activity.
They made those assumptions in 5 days of activity of my account, can you imagine?
I find these accusations both surprising and unfounded, as I have no knowledge of line tracking or odds trading practices. But I will be googling the terms.
As a horse racing enthusiast, I follow specific jockeys and horses. It is well known that odds in horse racing can fluctuate significantly, sometimes even during bet placement. This natural variability should not be misinterpreted as suspicious behavior.
Additionally, one of my winning bets was at higher odds, contradicting the claim of consistent shortening odds.
I find it unfair and disappointing that Geoff Banks would make such assumptions based on only five days of activity. This approach not only undermines customer trust but also appears to be an excuse to avoid paying out at Best Odds Guaranteed prices.

Given these circumstances, I do not recommend Geoff Banks. Their handling of this situation has been both unfair and unjustified.

Geoff Banks Online is a very fair online gambling operator, and offer good odds across a variety of sports. My account was eventually restricted to betting only the board prices, but this was fair given I was beating the SP by considerable margins consistently. I was however allowed a longer run unrestricted than offered by most other sites, and I was able to use this site with confidence that if I won I would be paid. Which is sadly not the case with a lot of the other online gambling firms.

Withdrawals are paid via bank transfer and tend to arrive the same day. Also documents are sent upon signup which removes the hassle of having to send them as a condition of withdrawal.

Been using this site for a few months and i genuinely dont have a bad word to say about it. Genuine bookie with a great site. Had one issue a week or so back with a winning bet still pending and they sorted it instantly on the phone. Dealt with sam who was very professional. Payouts into bank or paypal are very quick almost always same day if not next morning 5 ⭐️

A proper bookie - punter relationship

Signed up fairly disillusioned with the industry but it became clear Geoff banks was different to some of the bigger names operating in the UK.

Happy to wager with Geoff knowing I will receive winnings generally on the same day. Whilst they clearly take responsible gambling seriously, they don’t hold withdrawals without knowing everything from your occupation to shoe size & unfortunately that is commendable these days.

Negatives for me is that the app can be slow, however it is easy to recognise the company isn’t operating with the same budget the big boys are.
There are limited football markets & events on offer, which could be improved. Also can’t bet in play which is a shame.

They get 5 stars from me and I hope the company can grow and invest more into the app so more people can use a proper bookie!

This is my third review of this very below average bookmaker. Tried to place a bet 10 mins before the off, all i got was the spinning disc on screen. Took me a full 10 mins to get the bet on after getting logged out 3 times. Tried to check my transactions then all i got again was a spinning disc on screen. Got to be the slowest app ever for a bookmaker! If you want a bet on i advise you to try and place it a full 15 mins before the off. Beats me why people like this don’t try and fix the things that are wrong with their site. Worst bookmaker ever! Update**. Irish Grand National off time 5pm. Tried to place a bet on the race at 4.45pm a full 15 mins before the off. All i got was a spinning disc saying “wager processing with Geoff Banks” for a full 15 mins. Race went off and my bet wasn’t placed! This site is a joke!! Can some from Geoff Banks please tell me what’s going on???

No problem. The site is pretty simple but works well. In the end they banned me as an unprofitable customer but they did it in a fair and considerate manner.

Dear Trustpilot Community,

I hope this message reaches you in good health. Today, I feel compelled to share a concerning experience I recently had with Geoff Banks.

At 17:35:23, I placed a bet at odds of 7.5. However, when attempting a similar bet at 19:26:53, it was unexpectedly rejected. Seeking clarification, I called their designated number for larger wagers. To my disbelief, the representative not only refused to honor the displayed odds of 7.5 but also abruptly hung up during our conversation.

Following this, I received an email at 20:26, claiming a "palpable error" on their part. The email presented two options, both unfairly favoring the house, and to add insult to injury, they unilaterally changed my initially accepted bet from 7.5 to 4.00 without consent.

These actions underscore Geoff Banks' disregard for fair play, transparency, and customer trust. I believe it is crucial to bring attention to such unethical practices, and I kindly request your assistance in sharing my detailed experience on the Trustpilot website.

Thank you for your attention and support in exposing these concerning practices.

Sincerely,
Joshua

Awful site , Geoff promotes how he’s the best bookie on Twitter but restricts accounts within 10 bets how this guys are still a site is beyond me absolute joke avoid this site at all costs

3 years ago I left a positive review on this very firm - it’s still there. Now sadly, to offset, I feel like I’ve been a bit conned.

Used to be a regular, got into the habit of using another bookie and recently gave GB another go. Paid deposit by PayPal. Won a few quid (chump change, relatively speaking) and was told I can’t get paid out by PayPal.

What was annoying and disrespectful was when I asked this question, I got a one word reply - “No” - rather curt - or outright unprofessional. Section 6.12 of their own terms refers to PayPal withdrawals! So which is it? It’s also pretty routine anti-money laundering policy where most business would return/refund money by the same payment method as which they received.

Very disappointed and evidently going to have to pursue elsewhere to get the winnings paid.

As a side note in the interests of being constructive - is this something GB can look at? Literally 100s of betting providers do PayPal withdrawals, virtually all of them actually. It’s something that they could offer and is the specific reason why I’d no longer be a customer. And getting the customer service guys to use actual sentences in customer correspondence would be nice, but mountains and molehills as they say…

I'm giving 3 stars as the customer service seems quite good. I'm not sure how a site can take an over payment when you have a deposit limit, but am still waiting on the money to be returned to my account. I will update this as and when it happens. 18/11/23, the money owed was paid back a few hours later so no issues with this site at all, the company is a genuine bookmaker based in the UK and is very simple to navigate, and there is no casino so no distractions from sports betting.

Site is okay and payout time is within 24 hours so no complaint there.
My problem is I made two quick deposits of £100 as I'd meant to deposit £200. My balance showed £200 for a moment then reduced to £100 without placing any bets. I've emailed support with evidence of this and no reply.

This has now been rectified and apologised for the delay so have updated score.