Geoff Banks Online Reviews 

133
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Let me tell you by far and I mean by far the best online bookmakers I've ever used, honest accommodating and just totally genuine it's very hard in the current market with so many online bookmakers... See more

Rated 5 out of 5 stars

I like the site. It’s straight forward and good for horse racing which is my only real interest. I like the fact there is no casino or any of that scrap!! Site could do with an upgrade however and in... See more

Rated 1 out of 5 stars

Shame yer can't give zero stars ! Awful site,slow & unresponsive. Deposits leave the bank instantly,yet slow to show in the account so can't bet ! Every day the app crashes,and slower than my ex wif... See more

Rated 1 out of 5 stars

Don't waste your time using this betting platform, was restricted from taking prices due to unusual betting style ????? I only ever do same style on all other sites ,that's because I'm in a possitve... See more

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3.0

Average

TrustScore 3 out of 5

133 reviews

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3.0

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(133)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

VERY dishonest company with an awful…

VERY dishonest company with an awful website. Showing different odds on their site as what they will pay out at. They literally took winnings off me after my horse won. DO NOT bet with them, there are MUCH better companies out there.

September 10, 2023
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Nik, I apologise if you feel that you've been treated unfairly, however we have not been dishonest at all. You were notified of an account change 4 months ago, read it, and chose to ignore it.
By the looks of your previous reviews on here it seems you have it out for the bookies!
Wishing you all the best anyway Nik.

Rated 5 out of 5 stars

Rating boost!!

Hopefully this review can boost the rating a little. One of my bets was settled as a ‘loser’ when it had clearly one. My first thought was oh no another company trying their luck. Bet was updated the next day followed by an email apologising profusely. I’ve made three withdrawals which have been credited no less than 24 hours later. No troubles whatsoever!!

September 12, 2023
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi there, really appreciate your comments here, thank you for taking the time. All the best & have a great rest of your week!

Rated 1 out of 5 stars

Horrendous in every aspect. Crooks!

I have an account with pretty much every single bookmaker and GB are hands down THE WORST in every single aspect. Appalling customer service; account restricted after a single day of betting, and a winning bet placed at 7/1 they say was a 'palpable error' and will only pay me at 7/2. Ive now had to escalate this to IBAS as they refuse to pay out. Be warned; and go elsewhere! Never use these crooks !

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Hopeless

Had heard some good things about these guys. I signed up for an account and deposited but wasn't able to put on a single bet. Any time I tried, there was an error message. Customer services were hopeless and just told me to reduce my stakes and try again. Even trying to put low value bets on low odds horses - same error message. Asked customer services for any other ideas and they ignored my email.

Withdrew my money, moved on. Wouldn't suggest wasting your time with this site.

July 22, 2023
Unprompted review
Rated 4 out of 5 stars

I have had an account with Geoff Banks…

I have had an account with Geoff Banks for many years
and believe me we have had our ups and downs
But overall, i found them to be decent and fair , although
their web site needs a total overall, too many problems
on a regular basis
Frustrating at times

May 1, 2023
Unprompted review
Rated 4 out of 5 stars

Overall i feel that this site is a good…

Overall i feel that this site is a good experience, they have good odds, pay out at SP on your horse racing bets if you've taken a smaller price earlier in the day, can stream all the UK & IRE racing and ive had no issues with them with regards depositing and withdrawing money. The withdrawals were quick and the verification process was quick and easy. Only issue i have is that ive become locked out of my account despite not changing any of my account details and it feels that support has been hard to come by. I had acknowledgment of my e-mail to their support team but no resolution to my problem (day 4 now), reset password but the new password has not arrived. Ive had no information from them as to if my account has been closed or what has happened and im just left in limbo with an account balance that i cannot access. Im sure its just a technical issue and they will solve it though which is why ive given them the 4 stars because i do enjoy using the site and honestly other than my account issue its been hassle free and once its resolved i will continue to lose my money here.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great Bookmakers

Signed up to Geoff banks and I can’t say enough good things about it. Won a couple of small amounts and the money had been in my account within two hours. Phoned up over a bet query and it was sorted within 5 minutes. Highly recommended!

February 20, 2023
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Thanks for your comments Connor!

Rated 1 out of 5 stars

Geoff Banks closed my account when I…

Geoff Banks closed my account when I set a deposit limit (£10/week). Banksy doesn’t have time for the small fish. AVOID IF YOU LIKE TO DO ACCAS

January 12, 2023
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi there, we do not close accounts because people set a deposit limit.
Thanks for your comments

Rated 1 out of 5 stars

I have had an account with this bookie…

I have had an account with this bookie for a few months, the people on the phone are very polite but their traders and back office people are clueless. They took away my best odds before eventually closing my account, no reasons given other than betting patterns. Some days I won and others I lost but overall I was slightly ahead. When I chased issues there was little response, their manager Dave is like the Scarlett pimpernel, try getting a call back from him, you have more chance of the king carrying money. I feel let down by their inability to manage my account and lack of forward thinking. Find another option if I were you.

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service, and DO NOT sign up to this bookmaker if you think you will be treated right if your a good player ,wouldn’t pay out on their reward bonuses and even changed the t&cs when I emailed them so they didn’t have to pay any rewards , this is not a bad review like others because I lost it’s a true review that I want people to understand you really are putting yourself at risk playing with these guys and a lot of reviews are paid reviews , DO NOT risk it and just stay with the main bookmakers that will actually stick to their rewards and understand good players.

December 2, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Carl,
Thanks for your comments. You were awarded with free bet credit, used this and then emailed every day requesting further credit. This was refused for clear responsible gambling concerns. You then claimed we had not paid you out for second place refunds - you had been paid out for all qualifying bets. We are a UK regulated bookmaker - we are not changing our entire t&c to screw you out of £25.
Thanks again.

Rated 5 out of 5 stars

My names Glen Gill from ( Fareham )

My names Glen Gill from ( Fareham )
I’ve used Geoff’s site many times and been able to get very lumpy bets on for me and a few faces through sleeper accounts !! Geoff knows who I mean you gotta get up early to beat us Geoff
Glen ! The Mitchell brothers ! & Big H

November 15, 2022
Unprompted review
Rated 1 out of 5 stars

dreadful

A really REALLY awful bookie with dreadful customer service! Had an awful experience all round. Please avoid!!!! they even threatened me with legal action for leaving a bad review!

November 1, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Adam,
You were informed via email that all bonuses will be withdrawn from your account and you therefore did not qualify for our football offer.

You have claimed we have scammed you, yet fail to mention the betting adjudication (IBAS) case outcome which states you were clearly told that you would not qualify for the offer and in no way were we trying to be deceptive.

We apologise if you feel that you have been treated unfairly Adam.

Wishing you all the best

Hi again Adam, I will quote you the ruling from IBAS below -
"The email sent to the customer clearly set out that bonus offers would be withdrawn from him. Nothing in the formulation of the email lends itself to the interpretation that this would only apply to horseracing bets."
We are not a big company as you may think. It is sad to see you continuing to making these false claims about us in multiple reviews online.

Rated 5 out of 5 stars

Terribly outdated app

Terribly outdated app , no in play betting , limited on stakes, awful customer service . Avoid if you want a professional service.

September 15, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Daz,
We apologise if you feel the service was outdated. Our developers are working every day to improve our app experience and we appreciate your comments. We can't see any instance of you ever contacting our customer service so am unsure about this comment. If you ever have any issues we are a short phone call away, we don't use robots to direct your call - you will be straight through to one of our traders who will be more than happy to answer any query you may have.
Thank you

Rated 1 out of 5 stars

terrible service

terrible service, wont pay out winnings of £80 saying wrong bank details even though its the same bank details that took my deposit out, i use over bookmakers and they can mange to pay money into the same bank account, i would give them no stars if i could. i would recomend NOT to use this site

June 27, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Thomas,
When you requested your withdrawal with us the bank details were incorrect, resulting in the payment being bounced back to us. We currently don't have the ability to send payments back to you using your deposit debit card.
We apologise for any inconvenience this may have caused you.

Rated 1 out of 5 stars

Disgusting site

Disgusting site. The policy even says on the website that "some games will be available for live bet"

ZERO games are live bet.

Its disgusting. ALL major football leagues are missing bets like "BTTS in 1st or 2nd half). This is so amateur it's unbelievable.

I've just joined and deposited £500 and my betting strategy cannot be fulfilled as its in play betting. I've won a fraction of my money back.

They now state they want proof of funds ! For the record, each customer on any bookmakers needs to hit a threshold in order for the bookmakers to get proof of funds from you. This is a blatant lie from Geoff Banks betting that they are meeting the standard regulations. Do not send them such documents if you like myself, are withdrawing the peanuts you have left and are closing your qcxpunt permanently.

In all honesty this is not a bookmakers. It doesn't resemble any bookmakers I know. I challenge anyone to find me a site that's regulated and trades like this one.

The layout is so poor. After placing a bet it won't take you to the same page, you have to press back which refreshes the entire page. Its a joke if you are looking to quick bet on markets.

Their isn't any sort of coupon for example, "both teams to score" that you can do on this site. Let alone being given many matches !

Terrible site..waiting for my bets to settle and leaving instantly. Talking of settling bets, I did half time markets, goal markets and team goal markets. 1 of each has come in. Which is settled in stone as its half time. Nothing has paid out. Its a cheap set up site and I don't advise anyone to go near it

June 18, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Steven, thanks for your feedback. We don't currently offer in-play betting on our website for the games you were wagering overnight in the MLS, but for premier league/champions league and major international matches we do offer in-play. We have a telephone and text betting service where we are absolutely able to accommodate an in-play bet if you so wish.

We have never requested you send us any proof of funding documentation, we asked you for proof of address, such as a utility bill, on registration.

We are certainly working on improving our online service and your feedback here is valuable. Unfortunately we are not currently able to offer 100+ markets for various international leagues, but absolutely in the future we are working hard to provide this!

We apologise if you feel our service was lacking here Steven, your comments have been taken on board. All the best!

Rated 1 out of 5 stars

Tinpot

Joke of a website, tried to join, the deposit limit is a mandatory field, but says it won't accept a value that is more than nil!!!!!

February 23, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Dean, we encourage all our clients to set a deposit limit. Our sign-up page would not disable you putting more than 0 in the field. Maybe you had mis read. We are always a short phone call away (we don't use robot answerphones) if you had any registration issues. All the best

Rated 5 out of 5 stars

The betting side of this site is great

The betting side of this site is great. Good offering of things I’d like to bet on, rather than double faults in a tennis match in county Kildare. Had to speak to support and dealt with quickly. The betting arm is ran by GB sports advisers. This 5 star review is based on this alone. Sadly Geoff has chosen jumpman to host his casino. A quick search will show they are one of the lowest regarded out there so less said about that.. I dont use the casino anyway as I’d be scared to win anything 🤣. Betting site is honestly top notch

January 17, 2022
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi there,

Thanks for your feedback! Is much appreciated.

All the best

Rated 3 out of 5 stars

Overall good site with decent odds and…

Overall good site with decent odds and fast withdrawals but I have just deposited £54 and only £30 when into my betting balance! Yet £54 taken from bank account. Waiting to hear back to get the £24 back?!

November 30, 2021
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Hi Joel,
We've sent you two emails re this - the £24 is over your deposit limit. It will be added to your account tomorrow or you can have it sent back to you now. Please check your emails!

Rated 5 out of 5 stars

Opened up.account today put 20 in won…

Opened up.account today put 20 in won 50 .withdrawal at 3pm was in bank by 6.30 pm ..I have had a lot a crap with other bookies. My bank statement and driving licence and it done .this is not a bot .I have lots of betting accounts this was sound ..

October 22, 2021
Unprompted review
Geoff Banks Online logo

Reply from Geoff Banks Online

Thanks for your comments Jon.

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