Very good system for renting a car and easy to use, unfortunately the car wasnt safe to drive light bulb of head light was faulty , oil level.was showing and no wipers at the back. Also the car body... See more
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Was a little disconcerted by having our booking cancelled the day before our flight. This was almost certainly due to the French rental company and out of Getarounds control. Getaround dealt with the... See more
Company replied
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case... See more
Company replied
Positive experience overall. The app is simple, nicely designed and user-friendly. The rental, pick-up and drop-off process are very easy to go through and well signed-posted. Having said that, I wa... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Bevis Marks, EC3A, London, England, United Kingdom
- +44 20 3318 7571
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Perfectly smooth transaction
Great communication, perfect vehicle, very smooth transaction.
Highly recommended.
May 22, 2024
Reply from Getaround - UK
Hello Customer,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day.
It was really easy and Marc was great
May 19, 2024
Reply from Getaround - UK
Hello Robert,
Thank you for your review.
We are happy to hear about your satisfaction with our service.
Your feedback helps us to support a more sustainable future through carsharing.
Have a nice day.
Kind regards,
Very smooth experience as expected
Very smooth experience as expected. Highly recommend Getaround and especially Getaround connect giving much flexibility and speedy process.
May 13, 2024
Reply from Getaround - UK
Hello Valery,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Sindy
If I could give this company 0 stars I…
If I could give this company 0 stars I would but I can’t. I rented a car with them in london I think ending of August 2023 it went smoothly. I had to pay a parking fine which was fine. However, all of a sudden my account is blocked now here’s where the problem started. Trying to get in contact with them is like a blind man trying to put a thread through a needle. My account got blocked because someone used my details in France and I have never been to France. There was no number to call them on. I emailed them and contacted them on Facebook they took forever to respond and when they did they would say pay €400 etc or you can’t use the account and no other option to fill for fraud nothing. I was willing to provide evidence but nothing from them.
August 30, 2023
Unprompted review
Reply from Getaround - UK
Hello Hayley,
Thank you for taking the time to leave us your review, I'm very sorry to hear about this experience and can understand how frustrating and disappointing this must be.
We really appreciate your feedback, it has been passed to the relevant teams involved so that we can review what went wrong, and improve our service to avoid situations like this in the future.
Kind regards,
Laura
Reply from Getaround - UK
Hello Lucas,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Everything went smoothly
Everything went smoothly, a completely trouble-free rental in a very good car, perfect for 4 people on a ski trip.
May 5, 2024
Reply from Getaround - UK
Hello Stuart,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Excellent as usual
April 22, 2024
Reply from Getaround - UK
Hello Mary,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Reply from Getaround - UK
Hello Lauren,
Thank you for your review.
We are happy to hear about your satisfaction with our service.
Your feedback helps us to support a more sustainable future through carsharing.
Have a nice day.
Kind regards,
Great custemer service.
Great custemer service.
Everything was smooth, i can't complain at all.
April 14, 2024
Reply from Getaround - UK
Hello Elvis,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Excellent communication with Ed
Excellent communication with Ed , effortless. The car was great , very nice experience
April 14, 2024
Reply from Getaround - UK
Hello Menzies,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Reply from Getaround - UK
Hello customer,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Easy, transparent, customer oriented
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case of any question or issue. I highly recomment Daniel
April 13, 2024
Reply from Getaround - UK
Hello Jacques,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Don’t use - Abusive fee structure
Abusive fee structure, charging you £125 for processing the congestion charge for you. London owners should be required to register for the automatic payment
March 28, 2024
Unprompted review
Reply from Getaround - UK
Hello Youri,
Thank you for taking the time to leave us your review.
As stated in our Help Centre article here: https://uk.getaround.com/help/articles/cb5f88c73033, the cost of the Congestion Charge is not included in the price of your rental, if you will be driving within the congestion zone it is your responsibility to ensure that the daily charge is paid.
If you pay by midnight the day after you have entered the zone the cost is £15, however if you do not pay, the charge issued by TfL is raised to £90, additionally, if the owner receives an infraction for non payment of the Congestion Charge, you will be charged £35 to compensate the owner for handling the ticket. More information is available in our Guide to penalty notices here https://uk.getaround.com/help/articles/3002bd485101.
Kind regards,
Laura
If you are thinking about renting with…
If you are thinking about renting with them think twice. I rented my car out and the driver damaged the door. They had insurance cover and so I logged a claim with Getaround thinking it wouldn't be too much of an issue. It has now been six months and I still haven't heard back. Last time I heard from them was 3 months ago when they said it would 2-3 months to sort out.
Luckily my car is drivable but imagine if it wasn't. Not worth the hassle
September 12, 2023
Unprompted review
Reply from Getaround - UK
Hello Barnaby,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your disappointment with our service. Following your message, we have forwarded your request to your dedicated claims manager, who will get back to you by email as soon as possible.
Kind regards,
Laura
Reply from Getaround - UK
Hello Panagiotis,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
I had an issue locking the doors
I had an issue locking the doors, and the response came well after the rental period ended. Deffinitively not a good experience
April 7, 2024
Reply from Getaround - UK
Hello,
Thank you for taking the time to share your experience with us, we're sorry to hear about your disappointment, and appreciate your comments as they will allow us to continue to improve our service.
Kind regards,
Laura
Reply from Getaround - UK
Hello Ben,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
The best experience!
April 1, 2024
Reply from Getaround - UK
Bonjour Oleksandr,
Merci de prendre le temps de nous écrire.
Nous sommes ravis de lire votre satisfaction suite à votre expérience de location !
Nous avons à cœur de vous offrir le meilleur service sur Getaround.
À bientôt sur les routes.
Unfair treatment for penalty notices
Mostly I have found GetAround to work well, until I was hit with a penalty notice.
I had inadvertently entered a bus lane. I was in the bus lane for a maximum of 10 seconds and traveled for no more than 20 metres (up to a set of traffic lights) before realising my mistake. I immediately moved out of the bus lane before any buses came along. The bus lane was poorly marked, up until the point where it was too late to change lanes without entering the bus lane.
The owner of the vehicle received a penalty charge notice from the local authority because of this. They immediately paid the penalty, the cost of which GetAround passed on to me, with additional compensation for the owner and admin fees for GetAround. The penalty was £65. The additional fees GetAround charged totalled £35. This effectively doubled the cost of my rental.
There was no opportunity to challenge the penalty notice, which in many cases leads to the local authority dropping the charge.
The compensation for the owner incentivises them to pay the penalty without question, even though these can often be legitimately challenged.
It's definitely left me with a negative perception of GetAround and I'm unlikely to use the service again. I understand the logic of this arrangement, but I think the balance is wrong and means renters are likely to get stung by large fees for minor infractions even when there is a strong case for challenging the penalty.
March 23, 2024
Unprompted review
Reply from Getaround - UK
Hello Tom,
Thank you for taking the time to leave us your feedback, we really appreciate it.
We have full information about our infraction policy available in the Help Centre article here: https://uk.getaround.com/help/articles/3002bd485101
Many times Owners will choose to pay the fine as quickly as possible to avoid the penalty charge from increasing, I understand your frustration in this case, and would like to advise that you contact the Owner of your rental directly for assistance in reaching the issuing authority to contest the penalty.
Kind regards,
Laura
Reply from Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Jim
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