Very good system for renting a car and easy to use, unfortunately the car wasnt safe to drive light bulb of head light was faulty , oil level.was showing and no wipers at the back. Also the car body... See more
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Was a little disconcerted by having our booking cancelled the day before our flight. This was almost certainly due to the French rental company and out of Getarounds control. Getaround dealt with the... See more
Company replied
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case... See more
Company replied
Positive experience overall. The app is simple, nicely designed and user-friendly. The rental, pick-up and drop-off process are very easy to go through and well signed-posted. Having said that, I wa... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Bevis Marks, EC3A, London, England, United Kingdom
- +44 20 3318 7571
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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These guys are a scam company who have…
These guys are a scam company who have very small print to catch you out. I was an hour late and they charged me £90 when it was originally only £100 to rent the car for 2 days. Absolute disgrace!
April 1, 2024
Reply from Getaround - UK
Hello John,
Thank you for taking the time to leave us your review, I'm sorry to hear that you are unhappy with your recent rental experience.
Our lateness policy states that if you return the vehicle later than expected, you'll owe £15 per started hour of lateness. A grace period allows for the vehicle to be returned up to 29 minutes before charging additional fees. Past 30 minutes, a late fee is applicable and charged by the hour. You will also have to pay any additional rental duration and adjustments for gas and distance.
Full ifnromation about this policy is available in our Help Centre article here: https://en.getaround.com/help/articles/fe6f1d245c55
Kind regards,
Laura
Customer service is non-existent
Customer service is non-existent. Cannot call anyone at the company and only referred to emails, to which no -one responds.
Sham company, no wonder it is going bankrupt.
March 18, 2024
Unprompted review
Reply from Getaround - UK
Hello David,
Thanks for taking the time to leave us your review, I'm sorry to hear that you are not satisfied with your recent experience using Getaround.
I have tried to reach out to you via Trustpilot for more information about your specific complaint so that I could investigate and assist you further, however I unfortunately did not get a response.
You can contact our Customer Service team by phone from one hour before the start of your rental, until one hour after your rental has ended. For all other contacts you can reach us via https://en.getaround.com/contact.
If you require any additional assistance please don't hesitate to reach out to us.
Kind regards,
Laura
Reply from Getaround - UK
Hello Jack,
Thank you for taking the time to leave us your review, I'm really sorry to hear that you're unhappy with your recent experiences using Getaround.
Our teams work hard to provide a good service, and I'm sorry to hear that this has fallen short of your expectations recently. So that we can better understand what went wrong, and work to improve the service can you please reach out via https://uk.getaround.com/contact with a bit more information?
Kind regards,
Laura
Reply from Getaround - UK
Hello Duncan,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
Easy to use app with good features
Easy of use App and with the right features. My first experience was made great by the car renter, who was available for questions and helpful to help with issues.
February 25, 2024
Reply from Getaround - UK
Hello DC,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The simplicity and efficiency of the…
The simplicity and efficiency of the app for a last minute booking was great! Will definitely use again
February 28, 2024
Reply from Getaround - UK
Hello Nico,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Was charged 23£ on the grounds that I…
Was charged 23£ on the grounds that I had not filled up the tank . I actually put more than there was when I took it !! Still waiting on getaround to correct it
February 24, 2024
Reply from Getaround - UK
Hello Olivier,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
Our Customer Support team is investigating your case and will reach out to you directly so that we can resolve this issue as quickly as possible.
Kind regards,
Laura
Great experience renting the car on our…
Great experience renting the car on our recent holiday. The app works very well and will definitely use again.
February 21, 2024
Reply from Getaround - UK
Hello Andrew,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The company just doesn’t care
The company just doesn’t care. Some of their users lie, cheat and abuse the system, and they protect them. Clueless and impersonal.
The reply suggesting I “reach out” to them ignores the fact that they have now ignored three emails trying to resolve, and it just proves the point.
February 18, 2024
Reply from Getaround - UK
Hello Alex,
Thank you for taking the time to leave your review, we are really sorry to hear that you feel this way following your recent rental experience.
So that we can better understand any issues that you've encountered and work to resolve any outstanding complaints, can you please reach out to us via https://en.getaround.com/contact.
Kind regards,
Laura
Thomas came to meet us
Thomas came to meet us, it was super easy and he was very friendly. The car was great.
February 19, 2024
Reply from Getaround - UK
Hello Tanya,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Jim
Reply from Getaround - UK
Hello Mr,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Nice car and clean.
February 8, 2024
Reply from Getaround - UK
Hello Jef,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Vehicle not safe
We were unable to use the car as we did not feel it was safe. When turning on the engine a warning came up on the dashboard "ENGINE FAILURE" and we decided that it was not worth the risk in the snowy conditions.
February 11, 2024
Reply from Getaround - UK
Hello Urska and Mark,
Thank you for taking the time to let us know about the problems you encountered during your recent rental with Getaround.
We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform.
As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental.
Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app:
https://en.getaround.com/help/articles/cfd0617cf5ab.
Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.
Kind regards,
Laura
Terrible customer service. Holiday ruined
Well it has been 4 days since I raised an issue with Getaround and still no resolution. Holiday ruined.
I booked a car in December and paid for it. A few days before going I checked the app and didn’t realise that going in via apple created a new account. I saw the car rental wasn’t there and had problems verifying my account and as I was going away soon, booked another car. This new rental was cancelled so I messaged Getaround ( no way of calling as no uk tel numbers) to explain this all.
I then got a message explaining I had two accounts hence cancellation of second rental car. Email asked me which account should be deleted which I replied to. I then got a message from another person who said my original rental car was still booked and to make sure I used the correct account.
Very soon after I got a message saying my original rental car was cancelled and to get in touch to find out why. My account is also blocked so I can’t book the car again.
I have since sent loads of messages on every day and got a couple of messages back which haven’t resolved the issue. I think it is because I had two accounts but if that is the case why did Getaround not cancel the second account when I replied a couple of hours after they emailed me days ago? Also why did they confirm my rental despite knowing I had two accounts. ( I eventually did cancel my 2nd account 36 hours later as I realised Getaround hadn’t done this).
Anyway customer service has been terrible. It seems they only work for a couple of hours each day and you’re lucky if you get a response 2 days later. Most of my messages haven’t been answered and if you reply to an email they ignore it so you have to send more messages via the app which means there is no single thread and makes it more confusing. Also seems no coordination to try and resolve issue. Main issue is no uk tel number to resolve during rental period.
I’m travelling to my holiday destination and arrive tonight with no car to get to my destination in the morning. So disappointed and can’t recommend Getaround at all.
February 8, 2024
Unprompted review
Reply from Getaround - UK
Hello,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.
Your feedback is really important to us, and I can understand your frustration and disappointment with your experience. Your comments have been passed to the relevant teams so that we can take a look at what went wrong here, and ensure that situations like this do not occur again.
If there is anything else that we can assist you with please don't hesitate to reach out to us via en.getaround.com/contact.
Kind regards,
Laura
Lyon, France - 9 seater
A great service, the owner of the splendid 9 seater van kept in close contact once we had landed at the airport and met us without problem. The vehicle was excellent and affordable and the return check in was quick, easy and friendly with good communication. An excellent experience thank you.
February 3, 2024
Reply from Getaround - UK
Hello,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Great rental experience
Great rental experience! As little hasstle as possible for a rental
February 4, 2024
Reply from Getaround - UK
Hello Paul,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Awful Experience
I recently encountered an issue where my account was restricted without any prior notice or explanation. It was only after reaching out that I learned about the restriction being related to accessing my account from my husband's phone. (‘ Account Sharing Apparently) Even though I used my own account login and password. Ok. While I understand the importance of security measures, the lack of communication and abrupt restriction left me feeling upset and disrespected.
To compound the issue, attempts to contact your support team have proven challenging. No response to emails and the absence of a contact number have left me in a state of helplessness. In my interaction with Lloyd, I was informed about the restriction being upheld for security reasons, but the response lacked the clarity and reassurance I was seeking.
Now leaving me without access to a service that I would rely on, I believe there must be a more amicable resolution to address the security concerns without compromising the convenience and accessibility of the service.
Good luck to those who continue using this service. You could be stranded somewhere experiencing technical difficulties with your phone and next you’re blocked for finding other way’s to return the car. Splendid.
February 2, 2024
Reply from Getaround - UK
Hello Nasima,
Thank you for taking the time to share your review with us.
We're sorry to hear about your disappointment with your recent experience.
I understand that this was a frustrating experience for you, your feedback is really important to us and will help us to improve the way we handle such cases in future.
If you have any further questions, we invite you to reply to the email sent to you by the Security team detailing the reason for the account restriction.
Kind regards,
Laura
Enkelt og rimelig.
January 28, 2024
Reply from Getaround - UK
Hei Paul,
Tusen takk for anmeldelsen din. Vi setter stor pris på tilbakemeldingen din, det hjelper oss med å forbedre tjenesten vår!
Ha en fortsatt fin dag.
Vennlig hilsen,
Simon - Getaround
Very good experience
January 28, 2024
Reply from Getaround - UK
Hello Paul,
Thank you for your feedback.
We are happy to hear that you are satisfied with your recent rental experience!
Our teams are working hard to provide the best possible quality of service and promote a more sustainable future through car sharing. 🌱🚗
Our team (and the planet 🌍) thank you for your support!
Kind regards,
Laura
Excellent car and experience
January 21, 2024
Reply from Getaround - UK
Hello Laurence,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Lloyd
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