Very good system for renting a car and easy to use, unfortunately the car wasnt safe to drive light bulb of head light was faulty , oil level.was showing and no wipers at the back. Also the car body... See more
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Was a little disconcerted by having our booking cancelled the day before our flight. This was almost certainly due to the French rental company and out of Getarounds control. Getaround dealt with the... See more
Company replied
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case... See more
Company replied
Positive experience overall. The app is simple, nicely designed and user-friendly. The rental, pick-up and drop-off process are very easy to go through and well signed-posted. Having said that, I wa... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Bevis Marks, EC3A, London, England, United Kingdom
- +44 20 3318 7571
4.1
Great
423 reviews
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Not a great experience
This was the second time I rented with get around. First time was great experience and that what make me rent the second time. This time I had the worst experience ever. First of all, just a month before our arrival we were told that car owner had to change the car, keep in mind we did the reservation about six months in advance. Then it wasn’t for the best, we were given a really old car which was not cleaned and had mud on mats, stains on seats and crumbs. Due to weather we got delayed which I told the owner, my mistake I did not extend our rental. When we arrived at the drop off location it was pouring down and there was no shelter, we had to call a shuttle to pick us up as per owner’s arrangement, so we ended up waiting which pushed us just over three hours delay so owner charged us for four hours which was two third of total rental value of four days. I contacted and contested the charge but I was given a straight reply that charge is correct and they won’t do anything. No consideration to change of car on short notice to a smaller car and dirty and weather. I am left miffed and I don’t think I will be renting again.
January 18, 2024
Reply from Getaround - UK
Hello NAVEED-UL-ISLAM,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform.
As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental.
Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app:
https://en.getaround.com/help/articles/cfd0617cf5ab.
Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.
As a reminder, you must return the vehicle at the time and on the date indicated in the rental contract:
- If it is not possible to return the vehicle at the agreed time, you must extend the rental via the application
- If the extension is not possible because the vehicle is already rented, you must return it at the original time or penalties will apply.
As well as being charged a late fee, you may also be charged for the additional rental duration.
You can read more about our late return policy in our Help Centre article:
https://en.getaround.com/help/articles/fe6f1d245c55
Kind regards,
Laura
Awful awful site
Awful awful site, service and app. Having had a really bad experience with it the past year or so I have finally given up and will no longer be using it. Massively unreliable and just a headache to use.
January 19, 2024
Unprompted review
Reply from Getaround - UK
Hello Mark,
Thank you for taking the time to leave your review, I'm really sorry to hear about your disapointment using Getaround.
If you have any additional comments or feedback you would like to share with us, please don't hesitate to reach out via https://uk.getaround.com/contact so that we can resolve any of the issues you've encountered.
Kind regards,
Laura
Trusted service. Highly recommended
I've trusted GetAround with all my mobility-as-a-service needs for the last couple of years and I have never been disappointed. Prices are almost always good and the end-to-end process is clear and easy to follow.
January 16, 2024
Reply from Getaround - UK
Hello Evangelos,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Lloyd
Reply from Getaround - UK
Hello Alice,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Reply from Getaround - UK
Hello Slim,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Raymond
Although I had a problem with unlocking…
Although I had a problem with unlocking the first car I booked, but the call centre were very helpful in getting the 2nd car. I even had £80 discount.
It was then all easy and good.
January 2, 2024
Reply from Getaround - UK
Hello Anglo,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Raymond
Really easy way to hire cars locally…
Really easy way to hire cars locally and abroad. Good prices and communication with the team as well as the vehicle owners.
December 28, 2023
Reply from Getaround - UK
Hello,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Impeccably clean
December 27, 2023
Reply from Getaround - UK
Hello George,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
I use Getaround a lot
I use Getaround a lot, and it works really well for multi-journeys or when a traditional car rental office isn't open on the right day, or when the return hours are inconvenient. I recommend it wholly.
December 30, 2023
Reply from Getaround - UK
Hello Elliot,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Works very well and easy to use
Getaround is so useful and convenient when you want to hire a car for a few days.
December 28, 2023
Reply from Getaround - UK
Hello Chris,
Thank you for taking the time to leave us your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps us save the planet, one car at a time.
Thank you.
Raymond
Good runner !
Good clean car and the owner very courteously answered my call immediately after I had checked out on realising I’d left something in the car
He quickly unlocked it again for me,
December 27, 2023
Reply from Getaround - UK
Hello,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Laura
smooth experience
December 27, 2023
Reply from Getaround - UK
Hello ChrisL,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Raymond
Great service
Great service. Very easy to use. App works well. Pick up and drop very quick. 3rd time using the service in 3 months and will continue to use in the future
December 27, 2023
Reply from Getaround - UK
Hello Neal,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Reply from Getaround - UK
Hello Kas,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Ben
Good value rentals from PERPIGNAN gare
Good value rentals from PERPIGNAN gare. No surprises and no on-costs for 2nd driver or going to Spain. Ford rely on the previous user cleaning the car. Ours could have been cleaner on the outside.
November 19, 2023
Reply from Getaround - UK
Hello Paul,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Didnt return my deposit
Since end of July I was asking my deposit. Someone emailed and said your deposit returned 16th of July. That day I didnt even start my car rent. Absolutely horrible
July 29, 2023
Unprompted review
Reply from Getaround - UK
Hello Sampath,
Thank you for taking the time to leave us your review.
The security deposit is automatically released 5 days after the end of your rental, provided no incident has been reported by the owner of the vehicle. In case of cancellation, the security deposit is released immediately.
Please note that the amount is not debited - unless a claim is made by the owner. This payment does not appear as a refund since the amount has not been debited. The transaction only appears as "upcoming" in some banks. When we release the deposit, this line is simply removed.
Also, please note that depending on the bank, the released security deposit may take additional days to appear in your bank account.
You will find all the necessary information on how security deposits work in our Help Centre article here: https://en.getaround.com/help/articles/93aab182f07
Once the deposit is released, we no longer have any access to it, therefore we have no influence on when it will appear in your bank account. If you have any questions about how long it may take for your deposit to appear in your account, please contact your bank to request further information.
Kind regards,
Laura
Unresponsive Customer Support
I have been trying to get in touch with Getaround’s customer support team regarding an issue with the app but am getting no responses after many chases and there is no number to call! This is very frustrating as I have a rental booked next weekend which I am nervous may not go ahead if I don’t get their support. Please help!
October 25, 2023
Unprompted review
Reply from Getaround - UK
Hello Rosie,
Thanks so much for taking the time to give us your feedback.
I appreciate your comments about being unable to contact our Customer Support team and understand that this is frustrating.
For the safety of our drivers, we have prioritised our phone lines for active rentals only, that way if you have an urgent issue during your rental we are able to provide the quickest response to help get you back on the road as soon as possible.
If there is anything else you would like to discuss please reach out via uk.getaround.com/contact where our Customer Support team will be happy to assist you and will respond as quickly as possible.
Kind regards,
Laura
The owner cancelled the booking the day before.
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative approach. It's like renting in a very conservative neighbourhood: your haircut or style will spoil your chances. I never had this problem with similar apps in Spain. Two times with this app in UK,even with good reviews. I guess in UK is a common issue.
October 20, 2023
Unprompted review
Reply from Getaround - UK
Hello Robert,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.
When you submit your vetting documents and videos, please note, these are never shared with the car owners, they are only used by Getaround to verify your identity and the owners will only be able to see whether you are verified or not.
I understand that having your rental cancelled at short notice is frustrating experience, and if there is anything else we can assist with please reach out via https://uk.getaround.com/contact and our Customer Support team will be happy to help.
Kind regards,
Laura
The whole process was smooth and easy
October 8, 2023
Reply from Getaround - UK
Hello Customer,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Dishonest behaviour of the company
The app works well until there is a dispute. Then, the amount that is charged for repairs can be completely unreasonable. I have been charged more than £600 (!) for an alleged “scratch” which was not even visible (I shared clear photo and video evidence of this), but the company made up absurd excuses about the scratch “exhibiting a somewhat peculiar behaviour” and being “visible only when the car’s surface is dry” (funnily enough, it was dry when I took pictures and photos). I am frankly astonished by the absurdity of the situation and the dishonesty of the company. I will NEVER use Getaround again and would not recommend it to anyone who cares about honesty and being treated with decency and respect. I will take the company in front of a judge for this.
October 12, 2023
Unprompted review
Reply from Getaround - UK
Hello Edoardo,
Thank you for taking the time to give us your feedback in relation to your damage claim with Getaround.
So that your claims manager can assist further, please can you reach out via https://uk.getaround.com/contact with your rental number?
Kind regards,
Laura
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