Very good system for renting a car and easy to use, unfortunately the car wasnt safe to drive light bulb of head light was faulty , oil level.was showing and no wipers at the back. Also the car body... See more
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Was a little disconcerted by having our booking cancelled the day before our flight. This was almost certainly due to the French rental company and out of Getarounds control. Getaround dealt with the... See more
Company replied
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case... See more
Company replied
Positive experience overall. The app is simple, nicely designed and user-friendly. The rental, pick-up and drop-off process are very easy to go through and well signed-posted. Having said that, I wa... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Bevis Marks, EC3A, London, England, United Kingdom
- +44 20 3318 7571
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very bad rental company
Very bad rental company, keep your deposit of £620 for over 9 days and are not contable after.
This company should be shut down immediately.
Do not spend your money with these people, bloody thief's that use deposits to run there business.
October 2, 2023
Unprompted review
Reply from Getaround - UK
Hello Tay,
Thanks for taking the time to leave us your review, I'm sorry to hear you don't agree with our security deposit policy.
Each time you book a car on Getaround, a security deposit is required. This means that depending on the car category and the rental details, a specific amount is blocked in your bank account.
The security deposit is automatically released 5 days after your rental has ended, provided no incident has been reported by the owner of the vehicle.
Once the deposit is released, we no longer have any access to it, therefore we have no influence on when it will appear in your bank account. If you have any questions about how long it may take for your deposit to appear in your account, please contact your bank to request further information.
Kind regards,
Laura
Great experience
Great experience, car clean, pick up and drop offs good, would highly recommend.
September 26, 2023
Reply from Getaround - UK
Hello LT,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Easy to make booking
September 19, 2023
Reply from Getaround - UK
Hello Saqib,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Cars can be in not great condition but…
Cars can be in not great condition but reviewers are too polite
September 11, 2023
Reply from Getaround - UK
Hello Alexander,
Thanks so much for taking the time to leave us your review, I'm sorry to hear that you may have found your car in a bad condition.
Can you please reach out via https://en.getaround.com/contact with additional information about the car so that we can take the necessary steps to ensure it meets our safety and quality standards?
Kind regards,
Laura
These guys are not to be trusted
These guys are not to be trusted. I returned the car on time and all in good order except the petrol was not full. They charged me for an extra day, and will not refund me or respond to my requests for a refund. They also hold on to your £400 deposit for 28 days. Beware of this company. They should be shut down.
September 11, 2023
Unprompted review
Reply from Getaround - UK
Hello Karim,
Thank you for taking the time to leave us your review, I'm sorry to hear you're unhappy with your experience.
Each time you book a car on Getaround, a security deposit is required. This means that depending on the car category and the rental details, a specific amount is blocked in your bank account.
The security deposit is automatically released 5 days after the end of your rental, provided no incident has been reported by the owner of the vehicle. In case of cancellation, the security deposit is released immediately.
Once the deposit is released, we no longer have any access to it, therefore we have no influence on when it will appear in your bank account. If you have any questions about how long it may take for your deposit to appear in your account, please contact your bank to request further information.
Our Customer Support team will reach out to you directly to follow up with relation to the additional day you have been charged.
Kind regards,
Laura
Very disappointed about the service
Very disappointed about the service: put penalties for missing fuel though we put full tank (same as the start when receiving the car), for half an hour late return.
September 6, 2023
Reply from Getaround - UK
Hello Andry,
Thank you for taking the time to leave us your review, I'm really sorry to hear that you are not happy with your experience.
In case of late return of the car, you have to warn the owner as soon as possible. If you know you will be late to give the car back, make a request to extend the rental, otherwise you will not be covered by our insurance. If you return the vehicle later than expected, you'll owe 15€ (£15 in the UK) per started hour of lateness. A grace period allows for the vehicle to be returned up to 29 minutes before charging additional fees. Past 30 minutes, a late fee is applicable and charged by the hour.
In most vehicles, the fuel level will also be recorded automatically by our device. Otherwise, you will need to input the fuel level manually at check in and check out. For rentals with automatic fuel readings, you’ll only be charged or refunded for fuel if the difference between the fuel level at checkin and checkout is equal or more than 5%.
If you have any other questions or concerns you can reach out via https://uk.getaround.com/contact and we will be more than happy to help!
Kind regards,
Laura
Reply from Getaround - UK
Hello Jonathan,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Recaredo
Hassle-free and transparent car-rental…
Hassle-free and transparent car-rental experience while travelling in Norway. I’d recommend it based on that experience, and will try it out in the UK.
September 1, 2023
Reply from Getaround - UK
Hello Joao,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Ben
All good
All good - just a little more detail needed on how to enter & exit secure parking area
August 22, 2023
Reply from Getaround - UK
Hello cj,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Shirien
Great experience and cheaper than…
Great experience and cheaper than hiring commercially, really recommend.
August 23, 2023
Reply from Getaround - UK
Hello Alexander,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Jim
Reply from Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Jim
Great service
August 15, 2023
Reply from Getaround - UK
Hello Michael,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Reply from Getaround - UK
Hello Georgia,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Easy experience start to finish
July 9, 2023
Reply from Getaround - UK
Hello Aaron,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Ben
Much less stressful than using…
Much less stressful than using traditional car hire companies
July 28, 2023
Reply from Getaround - UK
Hello Ioyo,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Ben
Easy to use to get the car needed
July 20, 2023
Reply from Getaround - UK
Hello Taiwo,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Excellent service
Excellent service with clear and simple pick-up/drop-off instructions.
July 21, 2023
Reply from Getaround - UK
Hello NS,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Ben
The car was easy to find
The car was easy to find, but the parking spot was very tight making it difficult to take all the pictures as required by the process.
July 21, 2023
Reply from Getaround - UK
Hello Romuald,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Laura
Brilliant communication
Brilliant communication, easy pickup and drop off. Everything is clear.
July 20, 2023
Reply from Getaround - UK
Hello Andrea,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Great service
Great service, pick and drop off was very easy. Would highly recommend to anyone looking for a cheaper, more flexible service than standard rental companies.
July 19, 2023
Reply from Getaround - UK
Hello Alex,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Clara
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