Very good system for renting a car and easy to use, unfortunately the car wasnt safe to drive light bulb of head light was faulty , oil level.was showing and no wipers at the back. Also the car body... See more
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Was a little disconcerted by having our booking cancelled the day before our flight. This was almost certainly due to the French rental company and out of Getarounds control. Getaround dealt with the... See more
Company replied
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case... See more
Company replied
Positive experience overall. The app is simple, nicely designed and user-friendly. The rental, pick-up and drop-off process are very easy to go through and well signed-posted. Having said that, I wa... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Bevis Marks, EC3A, London, England, United Kingdom
- +44 20 3318 7571
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good experience
Good experience, have used a few times without issues and would use again.
July 1, 2023
Reply from Getaround - UK
Hello Michael,
Thank you for taking the time to leave us your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps us save the planet, one car at a time.
Thank you.
Jim
Stressful
Very stressful finding the car. It wasn’t clean.
I wanted to start the hire earlier than the time I put (12.00) but couldn’t so had to wait till the exact time I requested, which is fair enough.
I hired it for 6 days and said drop back would be 7.00 (which is FIVE hours earlier than the full 6 days) I arrived back 7.45 still within my 6 days but they still charged me a late return fee. This is unacceptable. I may never use them again for that reason.
July 9, 2023
Unprompted review
Reply from Getaround - UK
Hello Garo,
Thank you for taking the time to leave us your review, I understand your frustration with your recent experience.
When you book a car on Getaround, the car must be bought back at the time specified on the rental agreement even if the car has been booked for 6 days, it does not always mean that the car will be insured for the entire six days, instead the insurance covers the time period stated on your rental agreement, up to the end time shown.
You can read more about the late return policy in our Help Centre here: https://en.getaround.com/help/articles/fe6f1d245c55
If you have any other questions please reach out via https://uk.getaround.com/contact and we will be more than happy to assist you further.
Kind regards,
Laura
Stressful and exhausting experience at 7 months pregnant
I hired a car via Getaround to drive to a friend's wedding as the location was very remote and there was no other way of getting there. On the morning I was due to collect the car, I received call from the owner to say the previous hirer hadn't ended the rental and so the car I'd booked months ago for my friends wedding wouldn't be available. Although I was offered an alternative car, it was 25 mins drive from my address, each way, rather than the 15 minute walk which was the location of the vehicle I had originally booked. Given that I'm 7 months pregnant, I originally booked a vehicle that was very close to my home address and was a car I was familiar and comfortable with driving.
Although the owner said they would reimburse me for the taxi there and back to collect and drop of the vehicle, this added an hour onto my journeys. As a result I was 30 mins late for the wedding and missed the ceremony. I didn't get back from the wedding until 1am and so didn't want to return the vehicle that evening as it would've meant not getting home until 2am, so I dropped it back this morning (within time) but as you can imagine, at 7 months pregnant, what should have been a stress and hassle free hire and enjoyable day at my friends wedding, turned out to be extremely stressful and exhausting weekend. I think Getaround should have a better contingency plan in place in scenarios like this, such as delivering (and collecting) an alternate vehicle to my address which would've made this whole experience a lot less stressful and exhausting.
July 15, 2023
Unprompted review
Reply from Getaround - UK
Hello,
Thank you for taking the time to let us know about your recent experience, I'm very sorry to hear about the issues you encountered, and can understand how frustrating and disappointing this was for you.
We really appreciate your feedback and comments, they help us to continue improving our service by better understanding our users' needs.
Kind regards,
Laura
A terrible company & service
The car and the owner were great. But the company itself — terrible and unreasonable policies, customer service and app. Never using them again.
June 26, 2023
Reply from Getaround - UK
Hello David,
Thank you for taking the time to leave your feedback, I'm really sorry to hear that you're unhappy with your experience.
So that we can better understand your complaint and work to resolve it, can you please reach out via https://uk.getaround.com/contact with additional information?
Kind regards,
Laura
Was easy pick up and not far from the…
Was easy pick up and not far from the airport. Nice and simple
July 9, 2023
Reply from Getaround - UK
Hello Rob,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Jim
Reply from Getaround - UK
Hello Lisa,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Jim
Excellent as always
Very reliable excellent the car was great to drive well done as usual thanks
July 1, 2023
Reply from Getaround - UK
Hello Tariq,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Very pleased with the rental
Very pleased with the rental. Pleasant experience. Exactly what it says on the tin.
June 26, 2023
Reply from Getaround - UK
Hello Daniel,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Clara
Got rejected due to CCJ even though I…
Got rejected due to CCJ even though I had no records. No customer support
June 29, 2023
Unprompted review
Reply from Getaround - UK
Hello Bao Duy Than,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
So that we can take a closer look at what happened can you please reach out via https://uk.getaround.com/contact with the email address linked to your Getaround profile?
Kind regards,
Laura
Reply from Getaround - UK
Hello André,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
This is the worse company ever- me and…
This is the worse company ever- me and the owner went at the end to the shops to top up fuel for the car I paid £35 for the petrol Getaround has now charged me another extra £50 - me and the owner have sent them receipts and proof / confirmation to tell them I have already paid for the fuel. They are telling me they cannot refund me and make and adjustments. What kind of service is this????????? The customer service is so rude! They don’t know how to talk to customers. I’ve had so many bad experience with them but this is enough now!
June 18, 2023
Unprompted review
Reply from Getaround - UK
Hello Ikra,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
One of our Customer Support team will reach out to you via email so that we can resolve any outstanding issues.
Kind regards,
Laura
Reply from Getaround - UK
Hello Vincent,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Clara
Great experience!
June 9, 2023
Reply from Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Clara
Very easy to arrange and everything…
Very easy to arrange and everything went as planned.
June 2, 2023
Reply from Getaround - UK
Hello karen,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Ben
Simple experience
Simple experience. App was smooth and had next to no fuss organising. Car was partially clean but all in all very good experience.
May 28, 2023
Reply from Getaround - UK
Hello Silas,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Jim
Reply from Getaround - UK
Hello Szabolcs,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Clara,
Convenient pick up
Convenient pick up, great car and economical drive, have used this car multiple times
May 12, 2023
Reply from Getaround - UK
Hello andrew,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
Great and easy way to hire car
May 14, 2023
Reply from Getaround - UK
Hello Mr,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Clara
Very good car clean And the owner is…
Very good car clean And the owner is very onerous in good easy to call him or talk to him
May 8, 2023
Reply from Getaround - UK
Hello Medheni,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Clara
Plenty of vehicles to choose from…
Plenty of vehicles to choose from within a reasonable distance and the app has useful filters to make selection of a vehicle easier to find quickly. Once use to the process of preparing the car for hire then all very straight forward and unlocked with the app and completed checks and off... I extended my rental with no bother through the app and with very little effort I had the car for an additional day. I returned it with the same if not a little more fuel than it had when the rental started and even gave it a wash and hoover ready for the next hire. Returned to the same if not as close as possible in a safe parking place and completed the checkout on the app and rental over with app locking the car with no problem. There was even additional time available after the hire ended to reopen and collect anything forgotten. Overall a pleasant and hassle free experience, thank you.
May 12, 2023
Reply from Getaround - UK
Hello Adrian,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Clara
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