Very good system for renting a car and easy to use, unfortunately the car wasnt safe to drive light bulb of head light was faulty , oil level.was showing and no wipers at the back. Also the car body... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was a little disconcerted by having our booking cancelled the day before our flight. This was almost certainly due to the French rental company and out of Getarounds control. Getaround dealt with the... See more
Company replied
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case... See more
Company replied
Positive experience overall. The app is simple, nicely designed and user-friendly. The rental, pick-up and drop-off process are very easy to go through and well signed-posted. Having said that, I wa... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Bevis Marks, EC3A, London, England, United Kingdom
- +44 20 3318 7571
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AWFUL -
AWFUL
Hired a car which was returned on 26th April 23. The App clearly stated that the deposit will be on hold for another 5 days until the 1st May from the date of return and as if this was not long enough, it is now the 17th May and guess what?? NOTHING TO THIS DAY.
Getaround was super quick at taking the deposit within a minute of the booking being made though.
We have had nothing but misleading information and lies.
There was no mention on the App that it could take 5 to 10 days for the deposit to return to us but since then we have been told it can take 10 days plus. Getaround obviously has no conscience to leave people in such a dire financial situation but also distressed at having to sort this mess out because according to them once it is released they don't want nothing to do with it well WRONG because I am now seeking legal advice and will claim compensation.
I have hired many cars before and never have I had to wait that long for a security deposit to.come back to me it's usually within 48hrs MAX and straight in account none of this crap.
I have wasting my time trying to sort this out emailing GETAROUND and contacting my bank. It has left me anxious and upset most days as got bills to pay obviously they do not care about that either.
I want this money back ASAP enough is now enough.
CAROLINE BOUIN
May 1, 2023
Unprompted review
Reply from Getaround - UK
Hello,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience and understand how frustrated you are.
When you rent a car on Getaround, you need to pay a security deposit or preauthorisation, Getaround does not actually debit this money, rather it is put on hold by your bank in case of damage to the car declared by the Owner after your rental, the security deposit may also be debited after the rental to pay for any additional admin fees or penalties incurred.
Provided nothing is declared by the Owner within 5 days after the end of the rental, Getaround releases the hold on the funds, and in most cases the charge in your bank account will disappear, unfortunately as Getaround does not debit the money, we have no control over the funds once they have been released, and no influence over when they will disappear from your account.
Your feedback has been noted, and passed through to the relevant teams so that we can continue to improve our service in line with our users' needs.
Kind regards,
Laura
Reply from Getaround - UK
Hello Lyndsay,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
Cheap to hire.
It was cheap here to hire.
However the additional mileage price was too expensive and doubled my booking cost. Refuelling the car added another 100% of initial booking cost.
Would suggest to increase the free mileage.
Was slightly dirty in the inside from the previous user, but the owner did not charge me anything for it.
Car was nice to drive overall.
May 3, 2023
Reply from Getaround - UK
Hello Ives,
Thanks so much for taking the time to leave us a review, we really appreciate your feedback as it will help us to continue to improve our service in line with our customers' needs.
Kind regards,
Laura
To be honest everything is fine
To be honest everything is fine, but some of the car rental prices are too high. Thanks
April 29, 2023
Reply from Getaround - UK
Hello REG,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Ben
Really happy with the car and service
Really pleased with the service, car was great, easy to handle
May 7, 2023
Reply from Getaround - UK
Hello Constance,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Ben
So easy to use
May 7, 2023
Reply from Getaround - UK
Hello Sophie,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Ben
Everything went smoothly. Great!
Everything went very well and we were very pleased with the owner friendliness and availability. the car was good. Good value for money. Not had any problem, which is fantastic given the bad experience we had before with other car rental companies. Recommended.
May 1, 2023
Reply from Getaround - UK
Hello Francis,
Thank you for taking the time to leave us your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps us save the planet, one car at a time.
Thank you.
Jim
Everything as expected
Everything as expected, car in great condition as always.
Highly recommended
April 30, 2023
Reply from Getaround - UK
Hello Carlos,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
No issues
No issues. Easy, quick and straightforward service. App is extremely effective and the transactions appear secure and customer friendly. Recommended
April 30, 2023
Reply from Getaround - UK
Hello Danilo,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Did not like the mileage comes with the…
Did not like the mileage comes with the day rental. 120 miles is no way enough for a full day rental. 200 miles should a bare minimum for a day rental. Car was OK.
April 30, 2023
Reply from Getaround - UK
Hello,
Thanks so much for your feedback, we really appreciate it and it will be passed through to the teams in charge so that we can better understand our users' needs.
Kind regards,
Laura
Reply from Getaround - UK
Hello Juan,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
Reply from Getaround - UK
Hello Diego,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
The car was left in an easily…
The car was left in an easily accessible location. The app was extremely easy to use, very pleased with the whole experience .
April 28, 2023
Reply from Getaround - UK
Hello Mark,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Shirien
The app is easy to use
The app is easy to use. I was advised of the vehicle location. Followed the instructions and bingo I was driving away with no fuss or bother. Never used anything like this before so was a bit apprehensive but have already booked my second hire. Well done.
David.
April 26, 2023
Reply from Getaround - UK
Hello David,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
Extra charges
The car was great. The registration process lengthy but understandable and easy. My complaint is I booked the car until 5 pm and returned it at 4.46. I was charged £15.75 for late return as I booked in Denmark and I assume because Uk is an hour behind the time was re adjusted to 4pm. This is not ok unless you make this explicit on booking.
April 27, 2023
Reply from Getaround - UK
Hello Jacqui,
Thanks so much for taking the time to leave us your review, I'm sorry to hear about this issue.
When you book a car on Getaround the times are set according to the time zone in the car registration country, you will also receive an email confirming the date and time of your booking, it's best to check the mail to confirm the booking so that there is time to adjust the booking if there are any errors!
If you need any other assistance please reach out via https://uk.getaround.com/contact and our team will be happy to help.
Kind regards,
Laura
Unclear app timing entry leading to…
Unclear app timing entry leading to booking return time mix up and huge late fine. Customer support not contactable after the rental end. Will not use again.
April 23, 2023
Reply from Getaround - UK
Hello Oliver,
Thanks for taking the time to let us know about your experience, I'm sorry to hear you had issues making your booking.
We try to ensure that the entire experience from searching for your car to finishing your rental is as smooth and hassle free as possible, your feedback is really important to us to understand how we can continue to improve our service.
Kind regards,
Laura
It was very nice car thank u so much…
It was very nice car thank u so much but the foot mat were not clean .
April 23, 2023
Reply from Getaround - UK
Hello,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Simon
Very easy to use and affordable
Very easy to use and affordable.
I definitely recommend this app
April 15, 2023
Reply from Getaround - UK
Hello Marcel,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The car I needed for new job on Monday…
The car I needed for new job on Monday would not move on Sunday evening when I went to collect it. A wheel had seized as it had stood for a week.
April 22, 2023
Reply from Getaround - UK
Hello,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.
We've passed your feedback through to our safety and quality team so that we can make sure this type of incident does not occur again.
Kind regards,
Laura
I found the whole experience great
I found the whole experience great, but after 13 days I still haven't received my deposit back even if the app says it has been refunded.
Also, when refilling the petrol I have been ripped off of at least 5 litres, as in order to be refunded of the extra petrol you have inserted in the car it needs to be 15% of difference from the initial amount of petrol.
All the rest was very good, the car, the service and the price too
April 15, 2023
Reply from Getaround - UK
Hello Mauro,
Thanks for leaving us your review.
When you rent a car on Getaround, we refund you for refuelling the car at the end of your rental, that means you will be refunded for the entire difference between the start level and end level, and not just more than 15%. So that we can look into the fuel levels on your rental and assist you further, can you please reach out via https://uk.getaround.com/contact.
Kind regards,
Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.